Member Testimonials
Convenient drop off/pickup, attentive counselors, camper was recognized on two occasions for showing respect, being camper of day. Emphasis on the character building traits was a positive experience.
THANK YOU!
My granddaughter turned 5 in May so she had the opportunity to attend YMCA Day Camp at River Park and she loves it. My granddaughter was diagnosed with selective mutism which causes her not to be socially around people other than her immediate family, and the way the staff embraced her was amazing. I want to give a big thanks and praise to Mrs. San because she was very supportive every time I called her with questions and concerns about Promise. She made sure that Promise was taking care of. I also want to give a big shout out to Mrs. Bonnie and Mrs. Whitted. Promise really liked Mrs Bonnie and would mention her whenever she came home. Mrs. Whitted was the reason I kept Promise in camp the last three weeks because I was thinking about taking her out and she said some things that convinced me to let her continue. I am sorry if I missed anyone, but the entire staff is great they are a great team and they are wonderful with the kids and I just want to say thank you and thanks for all you do and you are very much appreciated!
Activities are very engaging and fun for the kids. Counselors are incredible!
That kids want to everyday they made friends.
Friendly & efficient staff.
Good availability of lap lanes.
The friendliest FD staff by far at any Y.
It is a clean and friendly environment to work out. I appreciate the restrooms receiving on-going attention.
Also, you offer a wide range of classes. I truly enjoyed chair yoga.
The pool, aqua aerobics, tai chi, chair yoga and so many different classes to chooseAnd a shout out to Teresa at the front. She is a gem!!!! I also went to the aqua aerobics in the outdoor pool at Meadowmont which was great.
One thing I think could be improved is that it’s hard to understand and navigate the website iand the schedules if your new and the main YMCA isn’t very helpful on the phone in explaining things. But, getting past that it is so worth it!!
Offerings of exercise class and pickleball times, friendly staff.
I like the once a week commitment, the reasonable price, and the staff are always very helpful
I have met nothing but nice polite helpful courteous people here, they smile and want to be helpful to you. And are helpful to you. It makes you feel real nice inside.
Great opportunity for my kids to play summer basketball here. They are very organized and the staff on hand to assist on game nights are very helpful. Also, great facilities.
Friendly staff
We like the Y. The facilties (Chapel Hill and Meadowmont) are great and the classes offered are also great with the variety and amount that are offerred.
The membership is also good because we can go to other Y facilities in the general area. And one of the key reasons for the classes being good are the instructors - you have great offerings by knowledgable staff!
Our one difficult point is the membership which accepts Renew Active, but not United Healthcare's Renew Active. But we undertand this is their issue as much as the Y's and hopefully you all can get the issues resolved keeping that connection from function.
Thank you for asking and keep up the good work.
Complete facilities that are kept up and clean.
Closeness to home. Available equipment. Customer Service.
I love the friendliness of the staff, the good maintenance of the equipment, the strong sense of community, and the close proximity to my house!
I would like to bring up one item. This is the ONLY negative from my past year+ of membership.
Specifically, in the equipment area there are many signs asking members to clean the machines before and after use. There are two locations where the alcohol wipes are located for this purpose. It is quite upsetting to see the number of members that simply do not follow this simple procedure - as indicated on multiple signs. If that is not bad enough, when a YMCA employee conducts a training session with a perspective new member, the employee does not follow this procedure. So - the new member does not learn it. I have commented several times to the Y employee and get ignored each time.
If you (the management of the YMCA) post the "clean the equipment" signs, I would expect your staff to train the new members and follow these procedures themselves!
regards,
Bruce Meier
Clean facility, really nice staff, fun gym classes
Great staff, great facilities, plenty of excellent classes for everyone's schedule.
I visited at the last minute last week when my son's swim practice got moved from Raleigh to Chapel Hill. It was my first time at this location and I was thoroughly impressed. My experience was exceptional. The staff person that greeted me noticed and wished me a happy birthday. This was not only exceptional customer service but a personal gift as not even members of my own family had yet acknowledged the day. She then proceeded to escort me to my class since I was unfamiliar with the building. I regret not noting her name to recognize her specifically.
The great experience continued when my instructor Henri recognized that I wasn't a regular member of the class and went over and beyond to make sure I was comfortable and knew what to expect from the class. It was an excellent class and wish I lived closer to attend regularly.
Thanks for helping make my birthday special and sweaty!
Very nice and friendly.
everything, the greeters at the front are particularly pleasant
... but repairs are needed to equipment
Friendly staff
The Chapel Hill staff are all friendly, helpful and welcoming. They truly care about their members and want you to get the most out of your membership. The swim instructors are caring and encouraging. It really is hard to imagine a better community experience.
Friendly staff, well-maintained equipment, good value
The classes are great! All the instructors are wonderful. I signed my husband up as well and he enjoys using the weight room and the cardio equipment.
I like the friendly staff, the clean facilities, and good equipment. People are generally very considerate and the staff is just top notch! It’s been a joy to be a member especially in comparison with some of the other fitness centers I have belonged to.
I like the group classes. I like the swim team. I like the after care. those are the things I use a lot. I would probably take advantage of more programming, like 5K runs out in the community, mini-triathlons, outdoor yoga with sound baths. I would love to be able to charge my EV at a free Chargepoint station while I work out. I think someone should conduct an audit of the parking lot to determine how many EVs are on site periodically to see if it's something others would also like.
It’s my child’s first year going and she loves it