Member Testimonials
I have met nothing but nice polite helpful courteous people here, they smile and want to be helpful to you. And are helpful to you. It makes you feel real nice inside.
Great opportunity for my kids to play summer basketball here. They are very organized and the staff on hand to assist on game nights are very helpful. Also, great facilities.
Friendly staff
We like the Y. The facilties (Chapel Hill and Meadowmont) are great and the classes offered are also great with the variety and amount that are offerred.
The membership is also good because we can go to other Y facilities in the general area. And one of the key reasons for the classes being good are the instructors - you have great offerings by knowledgable staff!
Our one difficult point is the membership which accepts Renew Active, but not United Healthcare's Renew Active. But we undertand this is their issue as much as the Y's and hopefully you all can get the issues resolved keeping that connection from function.
Thank you for asking and keep up the good work.
Complete facilities that are kept up and clean.
Closeness to home. Available equipment. Customer Service.
I love the friendliness of the staff, the good maintenance of the equipment, the strong sense of community, and the close proximity to my house!
I would like to bring up one item. This is the ONLY negative from my past year+ of membership.
Specifically, in the equipment area there are many signs asking members to clean the machines before and after use. There are two locations where the alcohol wipes are located for this purpose. It is quite upsetting to see the number of members that simply do not follow this simple procedure - as indicated on multiple signs. If that is not bad enough, when a YMCA employee conducts a training session with a perspective new member, the employee does not follow this procedure. So - the new member does not learn it. I have commented several times to the Y employee and get ignored each time.
If you (the management of the YMCA) post the "clean the equipment" signs, I would expect your staff to train the new members and follow these procedures themselves!
regards,
Bruce Meier
Clean facility, really nice staff, fun gym classes
Great staff, great facilities, plenty of excellent classes for everyone's schedule.
I visited at the last minute last week when my son's swim practice got moved from Raleigh to Chapel Hill. It was my first time at this location and I was thoroughly impressed. My experience was exceptional. The staff person that greeted me noticed and wished me a happy birthday. This was not only exceptional customer service but a personal gift as not even members of my own family had yet acknowledged the day. She then proceeded to escort me to my class since I was unfamiliar with the building. I regret not noting her name to recognize her specifically.
The great experience continued when my instructor Henri recognized that I wasn't a regular member of the class and went over and beyond to make sure I was comfortable and knew what to expect from the class. It was an excellent class and wish I lived closer to attend regularly.
Thanks for helping make my birthday special and sweaty!
Very nice and friendly.
everything, the greeters at the front are particularly pleasant
... but repairs are needed to equipment
Friendly staff
The Chapel Hill staff are all friendly, helpful and welcoming. They truly care about their members and want you to get the most out of your membership. The swim instructors are caring and encouraging. It really is hard to imagine a better community experience.
Friendly staff, well-maintained equipment, good value
The classes are great! All the instructors are wonderful. I signed my husband up as well and he enjoys using the weight room and the cardio equipment.
I like the friendly staff, the clean facilities, and good equipment. People are generally very considerate and the staff is just top notch! It’s been a joy to be a member especially in comparison with some of the other fitness centers I have belonged to.
I like the group classes. I like the swim team. I like the after care. those are the things I use a lot. I would probably take advantage of more programming, like 5K runs out in the community, mini-triathlons, outdoor yoga with sound baths. I would love to be able to charge my EV at a free Chargepoint station while I work out. I think someone should conduct an audit of the parking lot to determine how many EVs are on site periodically to see if it's something others would also like.
I love my water aerobics classes, especially Beth's. I get a great workout. I do like Gywn's classes also. The class members have formed a tight knit of seniors and have social events led by our own dear Ellen.
Parking is easily available for my 9am class. The front desk people are very welcoming and have now become friends. I am enjoying being part of the Chapel Hill Y family.
The zero entry pool and water slide.
I like the selection of classes and the quality of the instructors. I like the friendliness of the staff and also enjoy interacting with other members.
Friendliness of staff and members. A place where seniors can feel comfortable exercising.
I love the vibe. There’s usually enough machines for everyone
A great place for all family members to go.
Sense of community, accessibility. breadth and depth of services.
I mainly use the pools for water exercise and have done so since 2019. The instructors, Beth,Guinn, Ellen and Debbie are excellent and make our classes fun.
The camps, sports, and swim lessons are wonderful for our kids!
All staff was friendly and helpful. They made sure we felt welcomed and included.
I like the once a week commitment, the reasonable price, and the staff are always very helpful