based on 1198 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional and courteous staff
Staff was extremely courteous and helpful.
Today the y was open, but it was snowing. Teachers did not show for classes. The person at the desk said the computers were down, so she did not know if instructors were coming to teach. If the computers are down it seems a simple call to the instructors would be helpful. i am not saying the person at the desk is responsible. The y management was no where to be seen.
Friendly staff-instructors,friendly members
The cost of belonging to the YMCA is very high!! As a senior with an insurance plan that is not acceptable it's hard to justify a membership.
Have always been treated with respect. Staff is warm and caring. Classes are interesting.
Very friendly
More water aerobics
Great facility, great staff, great instructors!
The classes. Pool is a comfortable temperature, especially when it’s so cold out, makes it more enjoyable for swimming!
I have been pleased with every class I have attended. If I left, it was because it was not a fit for me, not the class or instructor. The instructors and front desk staff are very nice and welcoming. Parking can be tough at times especially during youth programs or camps. I understand class cancelations due to weather or an instructor being out. I have the 360 app which helps as long as it is updated timely. I have already been at the front desk when it was updated. I wish I did not have to miss classes when children have no school.
It is a very warm and inviting atmosphere. There are classes available for all.
Great classes. Beautiful facility. Most front desk people very helpful.
Staff is very friendly. Has all the equipment that I need for my workouts.
Beautiful facilities friendly people very clean. I signed up my son's family for a membership I've been a member of the local YMCA since I was 12 years old and I believe in their doctrine.
Entire staff are truly wonderful always willing to help they are my second family
The facility is well maintained, the staff are friendly and efficient and the members are like familt
There is not enough equipment in the classes. We are short on weights and bands and balls for classes. There should be enough for everyone. Also, the paper sign in sheets are never correct and the lines are long. We have apps, maybe we can use them to sign in to class instead of the problematic papers sheets.
Update equipment and facility
The membership fees are getting too expensive and then there are charges for programs. There should be more lap time in the recreation pool
Stratford YMCA employees very helpful in helping me regain strength after several serious medical issues!
Friendly faces and got all I need and more for a gym
The YMCA Staff keeps the place clean, the equipment up and running at all times, are pleasant and helpful when needed,
Great staff and very clean facilities...beautiful pool!
Provide more correct and timely communication to members, especially about class/program changes.
Train your staff to enforce gym etiquette for the large gym (no sitting / phone reading on the equipment, for example).
Organize sets of workout equipment, so that each of the training rooms has enough, such as free weights, resistance bands and tubes; instructors are wasting their time and talent hunting for the tools they need to do their job.
Replace the doors in the upstairs training room and corridor. The wood is broken, the gaps are huge, as are the drafts.
Try out innovations in class formats - the fitness industry is always growing and evolving.
Organize a tent outside when the weather is better (and make some money selling refreshments) - move the waiting people out of the corridor. Folks sitting and standing all over the place is, honestly, annoying. This is a fitness venue, not a cafeteria or phone/laptop office.
I've recommended the Y to quite a few people. Love the people, love the classes. They're only drawback is that they are all taking advantage of Silver Sneakers, which isn't available at the Y anymore. I really wish it was!
Front desk ladies cheerful and wanting to help
clean environment; courteous & friendly staff; special classes
Clean and bright facilities. Well maintained equipment. Friendly staff.
Everyone is polite, I always receive a lovely good morning. Everything is kept clean,which I'm sure is a difficult job. Thank you! I feel blessed to have you close so I can enjoy...classes,pool and gym all in one location.
Hopefully a lifetime member Name removed