The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2023 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

i thought you did a good job.

Report a concern   June 16, 2023 — Rated 10 out of 10 by R.N. The Grad Team
What do you like about our products and services?

very professional, very efficient, well done

Report a concern   June 16, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Thank you for making it easy to order prints from my son’s graduation

Report a concern   June 16, 2023 — Rated 2 out of 10 by P.D. The Grad Team
How did we disappoint you and what can we do to make things right?

One picture was a little blurry, which wasn't evident in the proof. Not sure you can fix blurry, so a refund or discount would be nice.

Another picture cut off the degree he was holding at the bottom of the picture, but you could fully see the degree in the proof. Can that be resent to me without cutting off the degree? If not, a refund or discount would be nice.

Thank you,
Tricia

Report a concern   June 16, 2023 — Rated 5 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

One of my photos was blurry

Report a concern   June 16, 2023 — Rated 2 out of 10 by T.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the pictures was awful. One of my photos is even out of focus! I haven’t even shown them to my graduate.

Report a concern   June 16, 2023 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

The pictures of our son turned out great!!! It was easy and easy to purchase.

Report a concern   June 16, 2023 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

I liked how you could choose the different backgrounds

Report a concern   June 16, 2023 — Rated 1 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

In my picture my eyes were closed. I understand I was the first student to walk across the stage and get my picture taken. However this was very disappointing as it was a very important night. I also think the quality of the pictures could have been better. The coloring seemed off.

Report a concern   June 16, 2023 — Rated 0 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are insanely expensive for one picture or a combo; they don’t even get other moments or angles of the event capture. Not worthy at all.

Report a concern   June 16, 2023 — Rated 2 out of 10 by E.H. The Grad Team
How did we disappoint you and what can we do to make things right?

everyone else had multiple single pictures of them, and I didn’t even the ones were clearly taken

Report a concern   June 16, 2023 — Rated 7 out of 10 by A.G. The Grad Team
What could we do to improve?

Great quality pictures but very expensive

Report a concern   June 16, 2023 — Rated 0 out of 10 by R.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received my order

Report a concern   June 16, 2023 — Rated 1 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures came bent and folded on two corners. I know you can't help what the mail delivery people do when handling the mail, but maybe there should be more support/protection of the photos when shipping. They cost too much for such a small amount.

Report a concern   June 16, 2023 — Rated 10 out of 10 by N.R. The Grad Team
What do you like about our products and services?

Pictures are great quality and professional

Report a concern   June 16, 2023 — Rated 5 out of 10 by N.S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Difficult to use. Pricey. Not much variety with Live Photos. Backgrounds look fake

Report a concern   June 16, 2023 — Rated 5 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Would have loved a photo of our son being handed his diploma.

The one I picked to frame is nice of him but off center.

Report a concern   June 16, 2023 — Rated 0 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I am unable to order the same frame and setup I had for my other 2 kids that graduated from LSU. I have to go to a third party and spend more money on a frame that matches theirs. I also just wanted 2 picture and I had to purchase 3 at a crazy amount! 🙄

Report a concern   June 16, 2023 — Rated 5 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The 8x10 posed pictures are quite blurry.

Report a concern   June 16, 2023 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

Photos came out beautifully and arrived promptly

Report a concern   June 16, 2023 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Great photos taken in a very fast-paced graduation ceremony. Love the college logo background option. Prints are high quality paper. Super fast order fulfillment.

Report a concern   June 16, 2023 — Rated 7 out of 10 by N.F. The Grad Team
What could we do to improve?

Lower prices

Report a concern   June 16, 2023 — Rated 8 out of 10 by K.T. The Grad Team
What could we do to improve?

Well I received one picture but the plaque I haven’t gotten yet so I’ll do another review after it’s received. You can improve on sending customers updates on when I will receive merchandise.

Report a concern   June 16, 2023 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

The pictures of my son's graduation came out magnificently!!! I will cherish them forever!!! Thank you!

Report a concern   June 16, 2023 — Rated 3 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered pictures from my daughter’s graduation and they are all blurry. I know that it was a fast-paced ceremony but I’m sad that the photos from her important day are blurry.

Report a concern   June 16, 2023 — Rated 3 out of 10 by J.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

Our 8x10 photos were blurred. I have reached out via telephone calls and email with no response to my inquiry as to steps that can be taken to rectify this problem.

Report a concern   June 16, 2023 — Rated 3 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not good pictures. The lighting was off and my daughters gold stole looks way to shiny in the pictures. Her blonde hair also has a gold tent. The pictures were very expensive. $50 for one 8x10 and one 5x7 only to be disappointed in them when I received them. These pictures are taken every year. I know it’s a fast process during the graduation but try adjusting the lighting before the ceremony starts.

Report a concern   June 16, 2023 — Rated 7 out of 10 by D.J.L. The Grad Team
What could we do to improve?

One of the photographs I ordered was not in focus. It was a lot t to pay for a poor quality photograph.

Report a concern   June 16, 2023 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I received my photographs and some of them were blurry. Some of the same photo were clear, some were blurry. I have emailed twice but with no response.

Report a concern   June 16, 2023 — Rated 9 out of 10 by J.K. The Grad Team
What do you like about our products and services?

I thought your prices reasonable and there were multiple pictures of my graduate.


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