The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 24, 2024 — Rated 5 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were shipped in a thin envelope and arrived slightly bent.

Report a concern   October 24, 2024 — Rated 8 out of 10 by K.I. The Grad Team
What could we do to improve?

Photos were okay

Report a concern   October 23, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Good pictures, only thing I would say is most of the backgrounds used in the photos blended in to much with the graduation gown and cap.

Report a concern   October 18, 2024 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

Quality

Report a concern   October 18, 2024 — Rated 9 out of 10 by L.A. The Grad Team
What do you like about our products and services?

I’m happy with how fast they got here and I love the pictures but the prices are so high!

Report a concern   October 18, 2024 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid over 100.00 for 3 pictures and only for them to be downloadable. I sent a email and requested a form from the company to even be able to print them off at a local store so I could have them. No response from your company and for 110.00, for 3 pictures- I would think you would do better business. Very disappointed.

Report a concern   October 18, 2024 — Rated 10 out of 10 by A.Z. The Grad Team
What do you like about our products and services?

Vicki Gray was amazing and helped me track down my headshot. I also ordered a print from commencement and the quality is great.

Report a concern   October 18, 2024 — Rated 9 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Easy

Report a concern   October 18, 2024 — Rated 0 out of 10 by D.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

My son's photo receiving his diploma was completely out of focus. Very disappointing.

Report a concern   October 18, 2024 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Pictures were delivered as expected

Report a concern   October 18, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

First batch of phots came creased from the shipper. They sent a new batch no questions asked. Much appreciated!!

Report a concern   October 18, 2024 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Loved the photos and edits

Report a concern   October 18, 2024 — Rated 4 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Still haven’t received my USPS tracking number. You guys don’t answer your emails. The only reason I gave a four is because when I called the lady was nice.

Report a concern   October 18, 2024 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Great quality pictures and many options to choose

Report a concern   October 18, 2024 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Arrived quickly

Report a concern   October 14, 2024 — Rated 9 out of 10 by A.C. The Grad Team
What do you like about our products and services?

It was easy!

Report a concern   October 12, 2024 — Rated 8 out of 10 by M.L. The Grad Team
What could we do to improve?

The grad team were friendly. It could have been more organized with directing alumni on where to go and every photobooth area should've been manned by a photographer (alumni celebration) throughout the event. No issues as far as actual commencement day. However, the photo access online could've been more organized as far as releasing all photos at the same time rather than by segments. If individual names were hard to retrieve or organized, the sorting of photos online should've been labeled (example: by School > then by degree level) to lessen the amount of photos we had to go through to find our own. Better yet, somehow have access to and map student names to the photos.

Report a concern   October 11, 2024 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

Quick delivery and good quality picture

Report a concern   October 11, 2024 — Rated 10 out of 10 by R.K. The Grad Team
What do you like about our products and services?

The photos were high quality and professional, the sign up was easy and simple, and the purchase process was quick and easy.

Report a concern   October 11, 2024 — Rated 9 out of 10 by A.N. The Grad Team
What do you like about our products and services?

Original product. The prints are real.

Report a concern   October 11, 2024 — Rated 7 out of 10 by S.N. The Grad Team
What could we do to improve?

Things seemed rather pricey

Report a concern   October 11, 2024 — Rated 9 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Fun times, pictures to make memories last.

Report a concern   October 11, 2024 — Rated 0 out of 10 by G.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Sorry, I meant to give you a 10 for satisfied 1

Report a concern   October 11, 2024 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Great quality pictures

Report a concern   October 11, 2024 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Speed

Report a concern   October 11, 2024 — Rated 5 out of 10 by D.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Due to the high cost of the digital photos, i expected higher resolution images. 400 DPI is not worth the high price tag. Had I known the photos would only be 400 DPI, I would have declined to purchase the photos. If ypu want to maintain this high price point, increase the resolution.
In at least one of the photos, I was not the object in focus. For such a high price I would expect better.

Report a concern   October 11, 2024 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Nice quality and easy ordering process.

Report a concern   October 11, 2024 — Rated 9 out of 10 by J.C.G. The Grad Team
What do you like about our products and services?

ordering was easy and arrived quickly

Report a concern   October 10, 2024 — Rated 0 out of 10 by C.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Hello,

I ordered 3 photos, 2 of 1 pose, and 1 of another. The first 2 look great, the individual 1 is very blurry. I just sent a request to have it reproduced. I'm hoping to have someone check the quality of the photo before printing and then sending it to me.

Thanks!
Name removed
Phone number removed

Image 1156, the individual photo, is extremely blurry. Would it be possible to get this one reproduced?Phone number removed0 1-5x7 (Pearlized) 1 $13.95 $13.95
120_PRs_MW View: Handshake_Vertical
IMG_1156_MW
1 5x7
Title Line 1: University of Denver
Title Line 2: Summer Commencement
Title Line 3: 2024

Report a concern   October 10, 2024 — Rated 9 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Good quality prints and quick service.


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