The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2024 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

Everyone taking pictures was very nice and took the time with each of us.

Report a concern   November 8, 2024 — Rated 10 out of 10 by R.W. The Grad Team
What do you like about our products and services?

I enjoyed the staff and the turnout of my pictures.

Report a concern   November 8, 2024 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

They captured great angles of student in different places, from walking to and on stage getting the diploma.

Report a concern   November 8, 2024 — Rated 8 out of 10 by S.B. The Grad Team
What could we do to improve?

The photographer should take pictures of all cultures and not do biased to one culture. The graduating class was mixed however all the pictures on the site it’s not reflective.

Report a concern   November 8, 2024 — Rated 9 out of 10 by Y.D.S. The Grad Team
What do you like about our products and services?

It is a bit pricey but I got beautiful pictures. I hope that I can reorder from here in the near future

Report a concern   November 8, 2024 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

The photos are amazing and the service is timely and efficient!

Report a concern   November 8, 2024 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The photos were great but the prices were high.

Report a concern   November 8, 2024 — Rated 10 out of 10 by E.M.B. The Grad Team
What do you like about our products and services?

It was great. Easy, organized and timely.

Report a concern   November 8, 2024 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Fast and easy to get

Report a concern   November 8, 2024 — Rated 7 out of 10 by P.J. The Grad Team
What could we do to improve?

Better shots and more angles for such exorbitant prices.

Report a concern   November 8, 2024 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are basic, very expensive, I expected hard copies that I didn’t get. Wasted $200 for nothing. It’s like taking photos with my own phone. Very disappointed.

Report a concern   November 5, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

I'm not exactly sure what all products and services the grad team was able to get to me. I did enjoy the ring from Jostens and the things that I could purchase. We can admit, they are a bit expensive, however, I was able to order the photos I wanted as well as other things. The digital downloads were awesome.

Report a concern   November 5, 2024 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

My pictures look excellent.

Report a concern   November 4, 2024 — Rated 8 out of 10 by M.L. The Grad Team
What could we do to improve?

One of my photos had a blemish on it. Like a little speck of something was under the gloss or something. I'm not sure, but it wasn't perfect. I also wish you guys would've let us take a professional head shot. I could really use an updated professional head shot and we were all dressed up anyways. Would've been nice

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.O. The Grad Team
What do you like about our products and services?

The original 8x10 was damaged and they sent me a new right away, no extra charge. Super easy and friendly customer service. Way better than Texas Photo. Thank you

Report a concern   November 3, 2024 — Rated 10 out of 10 by M.L.S. The Grad Team
What do you like about our products and services?

Excellent service and the photo turned out great. I was very pleased!

Report a concern   November 3, 2024 — Rated 10 out of 10 by H.B. The Grad Team
What do you like about our products and services?

Great pictures, swift ordering. They were a little high priced for me

Report a concern   November 2, 2024 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Very easy ordering and fast shipping

Report a concern   November 2, 2024 — Rated 6 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed by the actual "paper" quality of the photo. It seemed slightly unfocused, not the clean, crisp photo I was expecting.

Report a concern   November 2, 2024 — Rated 7 out of 10 by D.F. The Grad Team
What could we do to improve?

Like all things associated with Universities, costs are ridiculously high. A single 5x7 picture in a tassel frame was nearly $80?

Report a concern   November 2, 2024 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Fast and efficient!

Report a concern   November 1, 2024 — Rated 9 out of 10 by S.N. The Grad Team
What do you like about our products and services?

I like the presentation of the picture is very nice

Report a concern   November 1, 2024 — Rated 7 out of 10 by M.J. The Grad Team
What could we do to improve?

There were some hit and misses with purchases made online for the phalantophy cords. Pharographs were ok but the lighting and background could have been better.

Report a concern   November 1, 2024 — Rated 8 out of 10 by M.D.S. The Grad Team
What could we do to improve?

The mandatory pictures taken in the auditorium could be improved, they were not done in a way where the grad was allowed to pose from different scenic route for a choice of purchasing a packet that was more self accepting.

Report a concern   November 1, 2024 — Rated 0 out of 10 by G.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Still waiting for the pic! Didn’t miss something?

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Great photos

Report a concern   November 1, 2024 — Rated 9 out of 10 by R.C.I. The Grad Team
What do you like about our products and services?

Easy to use and order

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The number of packages was great and prices were reasonable

Report a concern   November 1, 2024 — Rated 6 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not provided with precise instructions on what to do upon arrival. The lighting of my pictures was not complementary for my skin tone, I feel like they used the same lighting for everyone.

Report a concern   November 1, 2024 — Rated 3 out of 10 by R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pose the student before picture is taken. I bought a digital image and have not received the picture that I paid for.


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