Customer Testimonials

From sales to service, RBMPH is a 10.

Exceptional service. They repaired my rim and tire in a timely manner for a reasonably price point

The variety of available products

The service department guys were exceptional. They may have felt bad for me and my 30+ year old Specialized. They had my bike in and out of there in under 24 hours. Andrew was especially wonderful, but everyone was very nice.

Everytime I go in, to any of the locations, I am greeted, treated w/ respect, and my bike is SO happy when I leave. I 💜 Bike Mart!!!!
Andrew & Matthew are outstanding (Preston Hollow)

Good service and selection

Great folks, nice store, big selection.
The way service should be.

I bought a bike rack and Mark both installed the rack AND gave me instructions around how to best use it. He did a great job! I will be back!

Ease of dropping bike off to be serviced.

Excellent customer service, great products, great industry

Very helpful and quick turn around in bike repair

Great location, good service.

Love Kevin! He spent so much time evaluating & selecting the perfect bike for me, Name removed.
I’m in love with it & ride 20+ miles every weekend. The service team was also amazing on doing a great tune up on Gary Burke’s training bike. He’s a consistent first place winner for many years in France, Italy & Spain on the 21 day tours. He rides a Colnago bike in races & they are his sponsor. He owns 181 Cycling Team & has a team of mechanics, coaches & trainers & says he absolutely loves you guys!! From worldwide comparison, that’s an amazing credit to your store & employees!

Davis was patient and helpful with my new purchase. Much appreciated.

Very helpful and friendly staff!

Awesome customer service and availability of products. What more could you ask for from a LBS? Thank you!

Friendly and knowledgeable staff

Great quality equipment with a friendly staff!

Tyler in bike service walked me through what was going on with my bike and helped me understand my bike. He fixed my bike quickly, but still took time and care for the more tricky elements of the repair. I learned a lot and felt confident walking out of the shop ready to get back to biking.
So fair the actual product I got (new brake pads) have been a game changer! My bike is much safer, and I know I could stop on a dime if I needed to.
My bike was so well serviced that I doubt I will need repairs any time soon- but when I do, I’m coming back here!

Great selection & knowledgeable staff.

Mark was very knowledgeable and honest!

It's the best bike store and ship around. The folks who work there are top notch. Gracias!

Helpful and friendly

Very helpful indeed

Excellent customer service as always and the guys actually helped me find a product that was less expensive than what I had picked up because it wasn't what I needed. Love the fact that they don't try to upsale/oversale bc they know I'll be back for more!

Great helpful and attentive staff at this location.

good inventory to make selection; knowledgeable staff

excellent service

Everyone is at Preston Hollow BM is friendly and knowledgeable on the items I needed to add to my bike. And they installed my bike lights for me too! Thrilled to have a BM closer to my home!

After the initial break in period my new bike(s) were tuned up better than when they were purchased new. Tommy was quick and the whole processes was flawless.