Customer Testimonials

Lots of choices

I rented a road bike. The bike was good quality and well maintained. The staff when above and beyond to take care of me.

Got a tune up for an old mountain bike. It was a little more than I was expecting but given the age and what was needed, it was well worth it. The work was very quickly completed and bike is fixed up looks almost brand new. I’m very satisfied and will be back b

Buying was straight forward and informative. I was looking for a road/gravel bike. And I was shown a couple of bikes by an older sales man. He wasn’t pressuring me in lot buying more than I needed. And we stuck right in my budget of 2k. 1600 for a bike and 400 worth or extra gear/helmet. Overall good experience and wide range of bikes

Knowledgeable, friendly service, and practical advice. They always have some useful tips for me. And the array/selection of products is impressive.

I dropped in for a tube. One of many times I have dropped in for something small but very necessary. I am always treated well and Bike Mart has always had what I needed. My wife and I have both bought bicycles from Bike Mart. I can't imagine going anywhere else.

Always friendly and knowledgeable service, love having an RBM nearby.

Great customer service and friendly, welcoming environment

Knowledgeable sales staff, repair staff is excellent.

Professional and expert information. Quality products.

Efficient and know.,,did not push unnecessary accessories or service

Very efficient, friendly staff

It was a good experience.

Bike Mart has a wide array of products and the employees know them well, they are very knowledgeable and practical. As for service, it's top notch. The service department does great work and is very responsive and helpful. They are also patient and also very knowledgeable. I think it's the best bike shop I have ever visited.

Great team running the shop!

Great personal touch.

Great Staff!

Quality products and great friendly and knowledgeable staff!

Great friendly staff who really know what they’re doing and take care of me.

i have always like working with your shops due to the well-trained people and the number of options of products your stores have to offer.

Any little adjustment, these guys jump on it. I messed up my kids chain guard and they fixed it, “no charge”. Whether it is buying a new rig or getting bailed out on a home repair these guys are always nice about it. This neighborhood bike shop is something out of the olden days, seems like their mission is to keep bikes on the road. I dream one day there will be as many bike shops as car dealerships in Dallas. Go in, just say hi, then hit the road on a bike!

BikeMart continues to impress, and this location has truly earned my highest recommendation. Every visit is smooth, welcoming, and efficient. and a huge part of that is thanks to Romario.

Romario is consistently helpful, incredibly knowledgeable, and genuinely committed to making sure customers get exactly what they need. Whether it’s advice, service, or product guidance, he goes above and beyond every time.

If you’re looking for a place you can trust for all your bike needs, this BikeMart location is the one. Highly recommended, and major kudos to Romario for outstanding service.

Excellent customer service with a friendly, no-pressure experience. Although we were in different cities and communicated entirely by phone, they were always available and went above and beyond to help me secure the bike I wanted, even at the last minute.

These best people who make the customer welcome and provide great advice.

Great service from their team - patient and knowledgeable. Would recommend to experienced riders and hobbyists alike!

Great selection of bike accessories… outstanding customer service!

Great service and support on helping my daughter pick her first new bike. She did need some encouragement but the shop guys were great!

They also help me keep my gravel bike in top shape!

Fast/ great service/ customer service great.

Excelet service

10/10 experience at the Preston Hallow Bike Mart. Helpful, kind, generous with expertise.