Customer Testimonials

La calidad y precio, y la facilidad de comunicación para los que no hablamos ingles

Very good and courteous staff, excellent service and product knowledge.

Very nice and knowledgeable staff member

Very reasonable and service was faster than expected.

Great stuff and the best salespeople-knowledgeable and very helpful

Very friendly staff. Willing to go the extra mile to assist with all my needs

Very eager and friendly. I enjoyed my experience.

Very informative salesman (Davis). Greeted me promptly. I told him why I was there. Instead of just trying to start selling, he wanted to know what my goals were. We talked through getting back into cycling and what I needed now. He walked me through upgrades since I was in and answered all my questions. When we were done shopping through what I came to get he wanted to know if there was anything else I had questions on. We talked through a couple of additional items I wasn't ready to purchase but he was enthusiastic to share knowledge so when I was ready I could come back in and purchase.
I started at the white rock location. After 20 minutes of watching and listening to two sales people at the counter talk to the same lady who was not buying anything, I became frustrated. After another customer walked up and interrupted to let them know they had made a mistake on his bike, he took it and left with the female salesperson saying "at least let us try to make it right."
That store had the merchandise, I did not have the experience or the knowledge to sort through your extensive selection. If it had not been for a friend telling me how great Bike Mart was, I would have went elsewhere instead of trying another store.

Store always looks great!
And always get good help finding and buying what I need.

great work!

Excellent and friendly customer service. The team treats me like I know what I am doing, they dont talk down to me like other shops and never tries to oversell me. I do in fact know what I am doing and would know if they were trying to upsell me on something unnecessary but instead they show the features that make an item more or less desirable and explain options I may not be aware of. Of all the BMs, Preston Hollow and Pete are my favorite for this reason.

excellent customer service at 5327 west lovers lane , Dallas ,TX .75209 . specifically by an employee there called Doug Hall .

Very knowledgeable staff.

I like the way I'm treated when I bring my bike in for minor service.

Staff was helpful, friendly and knowledgeable - easy transaction

Great service

Educational and patient

Great, friendly and knowledgeable service.

Independent shop with lots of options. Quality customer service

Great service

Attentive , kind , knowledgeable service

Great place, people, service

Knowledgeable staff and good range of products

Love the store and the knowledgeable, customer-friendly staff

Good selection and friendly atmosphere and sales staff

You have a great selection of everything, prices are great, and the people are always willing to help in an honest manner!

friendly
knowledgeable

People are knowledgeable and friendly.

I live an hour away and the staff made it easy for us to drop the bike off and pick it up the same day.

The service people are always so nice. They answer my questions, and really make sure I'm taken care of. Good job all!