Customer Testimonials

Good selection, knowledgeable associates and a very nice store atmosphere- laid out logically and easy to shop!

Davis was wonderful!

Great customer service. I tested a bike and put a hold on it. I had lots of questions and they were answered and researched if the answer wasn’t known. I returned to test the bike again and the sales person went on a ride with me in the 100+ degree heat. The customer service was above any of my previous experiences.

Great experience, Ian absolutely killed the build and I will 100% come back for more work!

Just a minor problem. I was looking for an inner tube with a presta valve for a 20x1.50 tire. It was not on the display shelf and I had to ask someone to go in the back to get it. Other than that, I still enjoy shopping at your store and will continue to do so. So expect me to see me coming back. thank you very much, First name removed

Great customer service.

I’ve been in the Lovers Lane location a few times and those men in there are killers. They’re a joy to speak with and very knowledgeable, helping them deliver the best information. Bike Mart has done a wonderful job curating a humble, genuine bike culture for all skill levels.

Personalized attention.

Great staff to assist with all your needs.

Great service

Mark was awesome, very helpful but not pushy.

The staff was friendly and the technician spent time showing me how to remove and reinstall the front wheel

Knowledgeable and friendly sales people.

I thought I needed to schedule a tune-up due to problems shifting gears. Ian at the Preston Hollow shop checked the chain and cassette, found that they were both worn/stretched, and installed new components on the spot. I really appreciate not having to drop off my bike and return to pick it up. Very convenient for me! And my bike is shifting great. I am always impressed at how I'm able to get small repairs or parts replaced immediately when I ride my bike into the shop with a problem. I've received consistently solid service.

The customer service I received yesterday was delightfully surprising! I backed my car up in the spot right in front of the door and two men came to help me get my bike out of the car. One held the door and one pulled it out for me. Everyone was very professional, helpful, calm, and so kind! I just told my husband that I’d be willing to drive the 25 minutes everyone I needed something for my bike, just to have those kind of exchanges! What a difference the experience was in contrast to many businesses these days. Thank you for excellent services. I will highly recommend this shop especially in this location! (Lovers and Inwood).

Sincerely,
Name removed

Great service & friendly. JP the service manger goes the extra mile.

Mark was very nice and very knowledgeable. I had special needs in terms of a bike for a heavier person and he was really helpful and guided me toward what I feel is the best bike I have ever owned in terms of fit. I really love the way it fits and so far I love riding it.

Good service but clothes selection pretty slim

very helpful

Highly recommend, I called and you answered fast. Answered my questions and I show up and Joe in service helps me find the parts i needed in less than a minute, and then proceeded to put my tires and tubes on for free in less than 10min. I was a playtri customer but NOT ANYMORE! Those guys suck, not all but most. Joe thanks.

From the time I walked in the store until when I picked up my bike, everybody was super friendly, smiling and helpful.

Nice people, good service.

You guys are customer sensitive, and I can be specific.

After I had purchased about $500 in merchandise, I needed a couple of bikes tuned up (just oil and air). At another store, I was told it would be 2 weeks. At your store, you tuned up those bikes while a waited.

Thank you. I hope you never lose that touch.

Quick attention and thoughtful service.

Friendliest, most helpful people who work there, and remember you! Always fair, reasonable prices for service too.

The service was provided by the bike technician was AMAZING! I highly recommend the bike mart on Preston Hollow! They fixed the problem within 2 days! I really am thankful and will always tell about the services bike mart provided.

Ian was great to deal with!

I took my bike in to get a second opinion after being told at a different store that my bike could not be fixed. Bike Mart fixed it and did an amazing job! They were upfront and honest about everything.

All the staff was friendly and helpful.

Great service so nice to have this location