Customer Testimonials

Very professional

Team is very knowledgeable and patient/will spend as much time as you need. Inventory selection always solid.

Great selection of products. Bike Mart always has what I need. Service is outstanding! Mark helps me, patiently answers all my questions, and is a joy to talk with about bikes. I recently learned how to change a flat tire with Elias and he was so kind and helpful. Bike Mart is the best!

Everyone in the store was friendly and ready to help

The associate was knowledgeable and professional…..and a nice guy too!

I was really impressed with the speed and quality of the service I received.

I wrote a review on Google, so I'll paste it here as well. My son's bicycle pedal kept falling out after self assembly. Called around and came across this company. I didn't think to get the guy's name but he was so kind and helpful. He fixed things that stuck out like a store thumb and didn't take long. Customer service was superb and the layout of the store is pretty nice. They have a lot of bicycles and accessories and I would for sure recommend them for all your bike needs

Good choices of products, and knowledgeable sales staff.

Wide selection

Prompt and helpful service.

We were impressed with the knowable staff and professionalism. Will definitely be a repeat customer!

Great selection of bikes and accessories. Friendly and knowledgeable staff.

Great service, knowledgeable sales team.

First time customer. I came in to replace a 12-speed chain that snapped during a ride.

Store was well presented, the exact chain I needed (M9100) was in stock, and the salesperson, Daniel, was very helpful. Great first experience!

great personal and timely service, very knowledgable

This store is great. Never too busy to help me fix a small problem. Stopped in yesterday, no appointment, with a flat tire. Had it changed and back on the road in 10 minutes.

Preston Hollow location is awesome.
I drive past the White Rock store because they are rude and un-attentive. Even accused me of lying when I attempted to make a parts return.
So make the trip to Preston Hollow!
Gary Hancock

Matthias did a great job servicing my bike.

Very kind and helpful staff who went above and beyond.

Always top notch service.

Great products but your staff is what brings me in. They are always so helpful and friendly.

Mythias was very polite, professional and friendly. I asked him if the bike was worth getting repaired. He showed me things that indicate it was still a good bike, that it had been taken care of asked him what a new bike would cost... he was knowledgeable. I appreciate what he had to say and made the decision to go ahead and fix the bike. he helped me get the bike out of the car.

when I picked up the bike although the person was friendly they didn't offer to put the bike in my car. as I got to the door another employee who was a white- haired ran to the door took the bike and asked if I needed help putting it in my car. He put it in my car and I appreciated it. I am an active woman and very independent but I am 65 years old and do appreciate the help.

Yes, of course I would recommend Bike Mart to a friend. but I do think every employee should offer to physically take the bike to help customers put a bike in their vehicle! Especially a 65 year old woman!

Amazing, over the top customer service!

quick and personalized services

Mario was great, very personable and friendly - will be back, great service team with Elias & crew

Good service and selection.

Bike technicians are skilled and friendly

The Lovers Lane location is great for me. The staff is friendly and the service is great!

Repair staff explained what they were doing and were knowledgeable

Great staff and very courteous.