Customer Testimonials

Kevin Service Writer. The technician not sure what his name was but he was very thorough. Very cautious about what we wanted fix and completed. Overall experience I’d give it a 20 out of 10 thank you very much.

Always been treated with respect. They are very thorough when it comes to explaining things that you need to keep up with. Communication with my service advisor is very good and she goes out of her way to make sure things are taken care of properly.

Everyone we dealt with at Genaral RV was very helpful, which made our motorhome purchase less stressful.

I was impressed with the delivery process.everyone was friendly and professional

My service technician, Nondo, was great. He kept me informed of all progress and updated me regularly with expected parts arrival. He went above and beyond to make sure I was happy with all aspects of the service being done on my RV. I was completely satisfied with General RV and their attention to detail and I will definitely take my coach there again when I need service.

Everyone was very kind and did what they could to help us.

Lori went over and above to get us back going so that we didn’t miss our trip. Would recommend General to anyone we have never had a bad experience.

Professionalism

Large selection of accessories.

People

The people were easy to work with.

Fast service. They had the parts I needed.

My service advisor Nikki is always polite and informs me of everything I should expect from my service.

Patrick was very informative and helpful while looking at travel trailers. The site is extremely clean and staff were very helpful.

Good follow up communication. Very accommodating to our requests.
The service team at general RV in Richmond is top notch and has gone over and beyond to help us.

Very friendly to work with.

General RV was true to its Keep You Camping promise. We had an electrical issue that took hours to track down and fix. No appointment, but the GRV folks bent over backwards to resolve the issue as we were far from home. We didn't miss a night of camping. They did a great job.

Our salesperson, Michael White was very professional, personable and polite. He was also very knowledgeable about the Brinkley i275 and answered all of our questions. He also remembered us by name when we came back 3 days later to take delivery and go through orientation, which was very thorough. I would recommend my friends to go see him when they are ready to purchase an RV. Our experience was VERY good from the first time coming into dealership being greeted at the front desk to everyone we interacted with while there. Thank you Michael for such a great experience.

Jeff & Denise Last name removed
2025 Brinkley i275

Availability of national inventory

Every one was polite and responsive to my needs

Jordan was great throughout the process, keeping me updated on the parts, confirming the appointment and walking out to complete the forms while I hooked up the trailer. Good job Team General RV !

The chocolate chip cookies and the friendly service

I got very good information and the new parts to put my old 5th wheel into a new puck system truck. Thank you!

I’ve always had good service the girls up front of store for parts are very knowledgeable and great help

Serviced on time and the staff was friendly ! Thanks AMANDA

Great service people.

Getting an appointment and drop off was streamlined. Happy with the work so far. Amanda at service dept was fantastic and listened to my detailed instructions .

Detailed in knowledge about the camper, but did not like the fact that the gentleman dumped the sawdust in the toilet. He could have just as easily walked outside and threw it in the grass.

I appreciate the professionalism of the General RV staff and their responsiveness.

The service rep assigned to us and the assocate who actually performed the work on our camper were both absolutely fantastic, much appreciated. This is Ron Hodge and we were there in early July.