Customer Testimonials
CUSTOMER SERVICE IS VERY POLITE AND HELPFUL. THEY NEVER TRY TO LEVERAGE THE CONVERSATION OR YOUR MONEY. THEY SEEM VERY INTENT ON DOING THE RIGHT THING FOR THEIR CUSTOMERS, WHICH PROMOTES CUSTOMER LOYALTY AND LONGEVITY. THE BOTTOM LINE IS THE GOOD PRICE YOU OFFER FOR YEARLY SERVICE, AS WELL AS MONTHLY DELIVERY DURING THE WINTER MONTHS, BUT THE ICING ON THE CAKE IS THE VERY GOOD CUSTOMER SERVICE PEOPLE YOU HAVE. ALONG WITH THAT IS THE FRIENDLY AND HELPFUL DEMEANOR OF YOUR DELIVERY PEOPLE.
ALL IN ALL, THE GRIFFITH EXPERIENCE IS VERY FAVORABLE.
Prompt delivery, friendly personnel.
I like that there are monitors on my tank.
For many years, I’ve been impressed by the friendly, helpful and knowledgeable employees who who understand the importance of great customer service!
Excellent customer service. Everyone we’ve dealt with has been extremely helpful and knowledgeable.
People are helpful & friendly. Never have to worry I’ll run out on my delivery system that was recommended and explained by the staff.
All the representatives are always helpful and courteous when you call for any reason!! Delivery people are always patient if you have any questions or concerns when they are filling your tanks!
Both top rate
reliable, professional, and knowledgeable!
you have always been there for us and have given us excellent service, Thank you Ed
The people are outstanding and their customer service is very good. I have had them for over ten years and they never disappoint me with any interactions I have with them. They are always willing to help and take care of you. From the technicians and drivers to the office people, they are all polite, professional and accommodating. The way that companies should always be.
Danielle in the Watertown office is spectacular.
Service guy that came to set tank was great very accommodating and explained what he was doing and how long it would last
Great Service and Communication. Helped me trouble shoot a no heat issue, repaired leaky gas connections, and Technician made suggestions to improve my propane appliances. Looking forward to working with Griffith again. Thanks Mike, Jack, Amy, Heather, and Danielle!!!
We appreciate the availability of their customer service personnel, their attention to detail resulting in a positive conclusion to any problems we may have as customers. We have never had a rude experience with any of the local Watertown NY employees who we have dealt with for over 35 years
I can call locally and speak to a real person who is knit and kind.
Personnel / Staff are great! Great experiences with the maintenance personnel as well!
God service. Deliveries always on time. Driver is courteous and always leaves delivery ticket where it can easily be found. R asonable pricing.
I requested an invoice of my last 18 months of billing and I got this survey instead
Excellent service and fair pricing.
Great service every time.
Your customer service people are quick, efficient, polite and always ready to help. Your company is responsive to our requests and we are thankful for great services!
Service has always been great
I like that I can get locked in to the per gallon price each spring. I also like that service given.
No fanfare...no "splash..." Just quiet competence.
Everything - great price for propane and the BEST driver, Rich! He's a real asset. For example: Tuesday, we received a delivery of propane and at the same time, Fed X delivered 4 40 lb. bags of Black Oil Sunflower Seed. Rich saw my husband struggling to move them; he stopped what he was doing and helped by husband move these bags. What a great way to show what type of employees your company has.
THANK YOU!
I recently called Griffith Energy to request a service appointment because water was dripping from our boiler. In less than 2 hours, a technician came to our house. Jack worked steadily the rest of the afternoon to fix our aging heating system.
I have confidence that Griffith cares about its customers.
Debbie Belmont was very friendly, helpful, and helped me set up my landlord account. The account was inactive and she helped find it. Excellent customer service.
Fast, efficient service people with warm, friendly attitude.
Very nice people!!