Customer Testimonials

Your customer service (read Aaron) is unsurpassed! Thanks

I’m glad to be a Freewheel customer. Every time I go there, the staff is friendly and helpful. I’m not treated like I’m old and therefore stupid, and that is a change from much of the rest of the world. Thanks for not being ageist, Freewheel!! You’re great!

Shopping at Freewheel on Grand was very positive experience. The customer service rep was knowledgeable, friendly, and very helpful. Also, I'm very happy with the purchase (Trek FX3)

Ann at Freewheel St Paul was nice

Love the service!! She was very knowledgeable about ALL the products we discussed. And....a UW-Madison Alum; how can you go wrong??

Always helpful, very knowledgeable

Aaron at the Grand avenue shop was a great help! I'm new to the bikepacking scene and he took time to answer all my questions. Will definitely be back in the off season to gear up for next year.

So helpful! My handbike needed a new shifter and some TLC and Noah and the rest of the staff diagnosed and solved all my challenges. They even gave me guidance on future possibilities and modifications. I will be back for sure! Thanks freewheel!

No bull, straightforward, helpful and very satisfied with my the sales experience.

staff was super helpful!

great service!

I was very impressed by the dedication of the staff fixing my bike.

The staff is always patient when I don't know the exact name of a part or am looking for something less mainstream for an old bike or frankenbike build. I never leave feeling talked down to or like I'm not cool enough - I've been to a lot of bike shops over the years where that's the attitude and it's no good. Thanks for being friendly and approachable!

Super friendly and attentive to the needs and budget of the customer

Great service and good deals.

They fixed tire while I waited and were very polite and helpful!

Excellent service! Stopped in for help with a suddenly flat tire and was helped immediately -- they were able to repair it very quickly and the service rates are very reasonable. Already recommended to a friend. Thank you!

Helpfuf sales person.

Friendly, efficient

Had a great chat with the bike shop employee who helped me with bike service.

Great parts selection, helpful staff and very quick shipping are a winning combo!

Advice about products was good, and service was done on time or a bit early!

Super easy online purchase then store pickup. Thanks!

Friendly staff. Accommodated me well!
Thanks !

staff are courteous and helpful. wide selection of products.

Sales associate was very helpful recommending and installing a bike lock.

We had a great experience buying two bikes from the St. Paul location on Grand Ave. The staff including Kay, Mikala and Aaron have done a great job helping us with our selection. Thank you all.

everything. the most non-pretentious bike shop in the metro. what a privilege to have this shop and it's amazing staff on grand ave.

You have the parts that I need and a very knowledgable staff.

Thanks for your helpful advice.