Customer Testimonials

Staff are polite and helpful, prices for maintenance work are reasonable. I’m so glad this shop opened in my neighborhood!

Really thorough examination of the bike, I came in at closing but they stayed to help me 25 minutes after closing. Seemed very knowledgable.

Very helpful knowledgeable

The staff are truly bike oriented and kind/helpful to customers at all levels of biking. There's a good assortment of bikes, bike parts, tools, gear, clothing, shoes to get kitted up for a ride or a season. The repair services are solid when needed and they will help you right size the work to be done.

Extremely friendly and knowledgeable

Very helpful staff. Da best!!

Great staff - Vey knowledgable. Grand St store well organized

Staff friendly, helpful and knowledgeable. All-around good experience, very glad to have you in St. Paul!

Excellent staff. Really appreciated the $40 bike tune-up option.

Free wheel staff are knowledgeable, professional and helpful each time I have purchased a bike or gotten my bike serviced.

Our sales associate, Michaela/Mykayla (sp?), was exceptional. She was very knowledgeable. Spoke directly to our 10 year-old in a non-patronizing, age-appropriate way. Explained things to her clearly and empowered her. In a few minutes, she made her a much more empowered cyclist! She also identified the bike that is exactly right for my daughter's age, stage of development, and intended uses. She even helped her get over disappointment about the limited color choices in an empowering way, too, which was a gift to me as a dad! She explained the support that comes with the purchase to me in a very clear way. The proof and reward for her good work was my daughter speeding off on her bike as soon as we got home, wanting to show off her speed to her mom, sister, and grandparents! Happy daughter. Happy dad!

Was greeted and helped right as I walked in the door. Was able to try on some helmets for my 4 year old to make sure we got the correct size and fit.

Friendly service, well stocked store

It is close to downtown St Paul.

When I was there looking for information on a wiper seal on my front shock of my MTB
the mechanic new exactly what I was talking about and they even had the right seal at the shop!!!!!

In addition to testing a Trek bike, I rode a couple of other brands at other stores, and I truly appreciated Trek's ride much better than the others. The staff at the St Paul store were knowledgeable and very friendly. Not condescending, which I always worry about as a relatively novice rider.

Knowledge of the people working there and also the manager was super helpful and knew the biking community very well.

friendly efficient

Michaela's support, patience, and customer service truly went above and beyond as I chose my new bike. She was kind, helpful, and attentive. THANK YOU so much!

The staff is very knowledgeable and helpful. I know when I go to the store I'll get my questions answered in a respectful way.

The 2 people were super helpful! They jumped to looking into what I needed immediately when I explained what I needed to fix on my bike. They didn’t Interrupt me mid-sentence even though they knew the answer quickly. The time I spent in the store was minimal.

The staff I worked with were very kind and had good input to my purchase.

I love my new bike and all the accessories that I got to go with it. I’m psyched to ride this season!

Friendly and seems like good mechanics.

Thanks for the help-

The staff was very helpful and patience and helped us make the best choice.

Thanks so much for the constant communication!

Helpful and thoughtful staff!

Fast and friendly “freewheeling” staff.
Great location.
Amazing selection of gear, accessories and of course, bikes.
Surprisingly huge deals every month if you’re in their club.

Patrick was able to remove a stuck pedal in just a few minutes.

Friendly knowledgeable staff.

Pete