Customer Testimonials

Employee was quick to help & item from website was in-stock.

Nice people

Great and helpful service, good products.

I was able to come into the store with my bicycle and have them take a look at it on the spot to diagnose with some of my issues were. The floor salesman whose name I think was Ivan at the grand Avenue store was extremely helpful friendly and courteous.

Great, friendly service. We walked in and got pedals switched out on my wife's bike and the shifter cable tensioned on mine.

Friendly knowledgeable staff

My bike was taken to repair upon entry and was completed promptly, thoroughly. Friendly. I recommend!

Customer service

Outstanding service!

Fast and efficient.

Great to have a neighborhood bike shop. Like the rewards program too

knowledgbale people, good products and membership benefits are great.

Great people and a beautiful store.

I had a problem with clicking when I peddled my bike and though it was a gear problem. The service department quickly found out it was a bad chain and replaced it inexpensively. I highly recommend them. While I was there I bought a cool waist pack that also was set for rehydration.

A pedal on my spouse's bike failed last month and we were able to return it for a full refund about 11 months after its purchase (it came with a 2 year warranty). No hassles whatsoever. I thought this was great customer service.

Very helpful and friendly staff who go the extra mile for my son’s bike.

Great service. Patrick was great.

Nice employees, quality work, decent prices, great monthly discount

Very courteous prompt and knowledgeable

You have a bike company full of bike people.

Your customer service (read Aaron) is unsurpassed! Thanks

I’m glad to be a Freewheel customer. Every time I go there, the staff is friendly and helpful. I’m not treated like I’m old and therefore stupid, and that is a change from much of the rest of the world. Thanks for not being ageist, Freewheel!! You’re great!

Shopping at Freewheel on Grand was very positive experience. The customer service rep was knowledgeable, friendly, and very helpful. Also, I'm very happy with the purchase (Trek FX3)

Ann at Freewheel St Paul was nice

Love the service!! She was very knowledgeable about ALL the products we discussed. And....a UW-Madison Alum; how can you go wrong??

Always helpful, very knowledgeable

Aaron at the Grand avenue shop was a great help! I'm new to the bikepacking scene and he took time to answer all my questions. Will definitely be back in the off season to gear up for next year.

So helpful! My handbike needed a new shifter and some TLC and Noah and the rest of the staff diagnosed and solved all my challenges. They even gave me guidance on future possibilities and modifications. I will be back for sure! Thanks freewheel!

No bull, straightforward, helpful and very satisfied with my the sales experience.

staff was super helpful!