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Customer Testimonials
Your staff was very friendly and knowledgeable.
Great service and great team members!
Great service. they did a great job of fitting my daughter on a bike and getting her what she wanted.
I get a discount cuz I’m a Fanatic
Great service!
Friendly, efficient and knowledgeable. And they catch things others might miss. I once had a freewheel employee slow down as he passed me on a bike trail to let me know my pedals had been recalled. And this time they caught small cracks in my rear wheel that could have escalated into something worse.
Been here twice. Both times just proved to me that I am making you guys my go to shop
Friendly service anytime I go in.
Solid, friendly service.
Aaron took great care of a problem we had made everything right highly recommended this store
Aaron (and Noah!) we’re both super helpful in setting up some bikes for me to test ride and really had an open discussion helping me make up my mind between two different bikes. I had tried a few other stores before and had found the staff to be unhelpful, so it was really refreshing to have such personalized help from Aaron.
I’ve already bought some more stuff from your online store and will be buying more in the future.
Solid people
Friendly, helpful staff!
Friendly and good service.
I really really like the bike I purchased. I shopped around did research but kept going back to the Trek big. The people were very friendly to deal with I only wish they would have helped with connect my phone with my new ebike. I feel lost right now about that.
The staff person that helped me was extremely knowledgeable, helpful, and positive! I will absolutely come back for additional accessories and help with my new bike.
The products are good but I'll come back because of the service. I've met McKayla and Kay and they both were very kind and helpful, and there were two guys who helped set up my new bike as well behind the scenes. they also helped Kay make sure I was getting the right parts for a tubeless setup!
We went at a quiet time and got great service. We were thrilled to have a female employee helping me choose a new saddle. She had ridden several of the saddles in the shop so could give first hand guidance!
The fanatics club has motivated me to pull the trigger on purchases monthly, which has enhanced my overall biking experience. Thanks!
Staff member was knowledgeable, friendly and prompt. I was in and out with just what I needed in minutes!
Patrick does a great job!!
Very helpful store associate (who’s name I didn’t catch) on Sunday AM (2/6/22) helped me purchase a bike pump.
Thank you.
Freewheel has always had great service.
Everything was seamless. Communication was perfect. The service from what I can tell is what I was hoping/ expecting would happen. The way it should be
Thanks
You had the items in stock that I needed and your customer service was awesome!!
Great customer service reps in the store. Super helpful in finding bikes, asking questions about gear, and tinkering around with maintenance!
You had the bike I wanted in stock. Knowledgeable staff.
The people who work at the store are very knowledgeable
and accommodating.
Staff was very helpful and knowledgeable. Also had a great selection of bikes and accessories.
Kaye and Mikayla were exceptionally helpful throughout the sales process - easily the best experience buying a bike or frankly any other big ticket item. I have already recommended the store to a friend looking for a new bike based on their help. I also appreciate having a new neighborhood shop.