Customer Testimonials

Thanks!

The product was in stock, friendly staff

Very fast

Grateful to have a bike shop in the neighborhood with great technicians and a good selection of parts and gear.

Very helpful.

Laid back competent service. People treat you nicely and don’t judge

The staff were very helpful and were able to perform some work that no other shop in the area could (threading an old fork steerer).

Thanks!

This location of Freewheel makes me like I did inside Granite City Schwinn in Saint Cloud growing up where I purchased my first new bike (a Trek 420). They are so friendly and helpful and knowledgeable. Turns out the person who I purchased my second-ever brand new bike from at this location, also a Trek (Domani), had actually WORKED at Granite City Schwinn while attending college in Saint Cloud! What are the chances? Yesterday I purchased a new helmet from there for my son and he loves it.

Dan Sullivan

Great service

Great work on my old bike! The ride is so smooth ... Like new!

Everyone was really friendly and helpful.

We started using your shops after attending the Thursday night races at Buck Hill. I’ve found every visit to be helpful with great customer service. The technicians are knowledgeable and willing to teach my son about his mtb as we get things worked on. Great company. I won’t take our bikes anywhere else.

Great staff, friendly, knowledgeable, and very helpful. Excellent products.

Fast service, nice staff and quality work.

Friendly, knowledgeable, and straight-forward service. The best!

Helpful staff, patient with me

Product was ready for easy pickup and just as ordered.

Fantastic service! Listened to us and got me exactly what we were looking for. Hard to find that type of service these days. Would recommend anyone who needs a bike, bike service or bike accessories to the nice people at Freewheel Bike! Thank you Aaron!!!

The employee I worked with was very informed and made good recommendations. It saved me time and they were able to install items on my bike within a half-hour. Very pleasant experience.

The staff is knowledgeable and helpful.

Friendly staff and fast service. You have parts in stock

Service was great, wish you had a bit more clothing for women.

Very friendly and informative service.

The price on the two water bottles I got was $17. When rung up at the register I was charged $19 each. They told me that often times the labels don’t keep up with price increases. Had I not received a $50 coupon from Trek I wouldn’t have gotten them.

I brought my bike in to have a flat tire repaired. I was in and out of the store in 15 minutes, and the repair price was very reasonable.

I live in Duluth and had been looking for a Trek Duel Sport 2 gen 5, medium bike for months. When I saw the shop had one I called and bought it. Picked it up the next day and was helped with all the accessories I wanted…lock, bike shorts, etc. I had questions a few days later about the gear shifting mechanism, which was different from the rental model I had used, and all was clearly explained to me in a phone call. Overall, helpful informed customer service and stellar products and they have a monthly discount program for a one time buy in.

Everything worked as Inwas told it would. Friendly professional service.

Super friendly and helpful staff

I appreciated the staff at Freewheel on Grand Ave. They were helpful and experienced. I think this store will get my business from now on.

Thank you guys!

Service in the Grand Ave location has always been excellent!