Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2021 — Rated 10 out of 10 by S.N. Zerorez Tri-Cities
What do you like about our products and services?

I was very pleased with the cleaning job. My carpet was very dirty. The person who cleaned it was very competent and professional. It looks great.

Report a concern   May 30, 2021 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

I had my couch cleaned. The communication was great from the beginning, the worker was friendly and worked hard. My couch looks amazing! I am so pleased!

Report a concern   May 29, 2021 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, knowledgeable technician and our carpets looked great!

Report a concern   May 29, 2021 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Great service - makes sure you’re happy

Report a concern   May 29, 2021 — Rated 10 out of 10 by Justin Courtney Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look better than they did before and we have a lot of traffic with 5 dogs, 2 cats and 4 humans living here! Jordan did a great job!

Report a concern   May 29, 2021 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

Just great service.

Report a concern   May 28, 2021 — Rated 10 out of 10 by Benjamin Garza Zerorez Tri-Cities
What do you like about our products and services?

We really appreciate your services, thank you!!

Report a concern   May 28, 2021 — Rated 10 out of 10 by A.A.C.T. Zerorez Tri-Cities
What do you like about our products and services?

friendly service and good quality cleaning

Report a concern   May 28, 2021 — Rated 10 out of 10 by Chad Hissong Zerorez Tri-Cities
What do you like about our products and services?

quick, clean, professional. Made Serv Pro look like rookies.

Report a concern   May 27, 2021 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

I had a great experience with your technician, Mark, yesterday. He was very friendly, professional, and knowledgeable. My carpets turned out great and I will have him out again. Thank you!

Report a concern   May 25, 2021 — Rated 9 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

We were very happy with our service. Roberto did an excellent job!

Report a concern   May 25, 2021 — Rated 10 out of 10 by Maria Guevara Zerorez Tri-Cities
What do you like about our products and services?

Our carpet was transformed, looked really clean! It felt fluffy on the feet. Jordan was very professional and trustworthy. This will make me a regular customer with Zerorez!

Report a concern   May 25, 2021 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

No residew. Good service. Good prices.

Report a concern   May 24, 2021 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Efficient and friendly service!

Report a concern   May 24, 2021 — Rated 10 out of 10 by E.W. Zerorez Tri-Cities
What do you like about our products and services?

Technician was a badass.

Report a concern   May 23, 2021 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

The end results of a clean carpet and the great services of the worker.

Report a concern   May 23, 2021 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez was on time and after their preliminary inspection they got to work very quickly and efficiently.
The job was two large bedrooms each over 150 sq ft with walk in closets. The other two bedrooms were 132 and 120 sq ft.
All rooms were completely bare with no obstacles to hinder the Zerorez personnel.
The job was completed just under one hour.
I was very satisfied.

Report a concern   May 22, 2021 — Rated 10 out of 10 by R.W. Zerorez Tri-Cities
What do you like about our products and services?

Your operator Nick, was well versed in the products and application. A outstanding team member for Zerorez!!

Report a concern   May 22, 2021 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Customer service is the best.
Thank you Suzanne!

Report a concern   May 22, 2021 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

They actually care about customer satisfaction and follow up on concerns I had. They recleaned the carpets and it looks amazing now. The techs were friendly and informative. I really appreciate and respect a company who values its customers and tries to make sure they are satisfied.

Report a concern   May 21, 2021 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

you guys did a great job .thanks

Report a concern   May 20, 2021 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

Mark was awesome! Explained the process and gave great service.

Report a concern   May 20, 2021 — Rated 6 out of 10 by J.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I feel like she left too much cleaner in parts of the carpet...lines from her machine was very hard to vacuum out. I can still see them.

Response from Zerorez Tri-Cities:

Thank you for your feedback. We offer a 30 day guarantee. Our office will be giving you a call so we can make sure you are satisfied with the service we provide.

Report a concern   May 20, 2021 — Rated 10 out of 10 by Ted Winn Zerorez Tri-Cities
What do you like about our products and services?

I liked the professionalism shown by the workers. The final product was very good. I would recommend Zero-rez.

Report a concern   May 20, 2021 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Edwin did a great job of cleaning tile and carpet!

Report a concern   May 19, 2021 — Rated 9 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

The stripes left behind from the first cleaning are gone. Thank you!

Report a concern   May 19, 2021 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

Very satisfied with the carpet cleaning

Report a concern   May 18, 2021 — Rated 10 out of 10 by Christy Ferguson Zerorez Tri-Cities
What do you like about our products and services?

Like the gentleman who did the carpet cleaning, liked the price, loved the smell, and the carpets look great!

Report a concern   May 18, 2021 — Rated 10 out of 10 by C.A. Zerorez Tri-Cities
What do you like about our products and services?

The professionalism of your employees

Report a concern   May 18, 2021 — Rated 10 out of 10 by Michelle Stewart Zerorez Tri-Cities
What do you like about our products and services?

Friendly, quick and good service


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