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based on 9120 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All was fine. Both young men did a great job especially in the family room. Seemed it took a long time for the carpets to feel totally dry however.
The gentleman you guys sent out did a wonderful job Very friendly explain the product very well I highly recommend him to come to my house anytime He definitely took his time to do the job right That's what I like to see thank you for having such a great employee please give him a Pat on the back.
Prompt, courteous, good cleaning results
Was booked out for quite some time and the rep on the phone said he would call me if something earlier opened up and he did . Service man called when en route and was very professional and did a great job in a short amount of time
No harsh chemicals. Friendly & knowledgeable staff. Flexible and accommodating with scheduling.
Dade was very informative about the cleaning process. He also answered our question about your other services, such as duct cleaning and area rugs. Service was prompt and the carpets cleaning process was not lengthy. I also appriecated the call that they were on their way... Carpets dried quickly as promised.. We will use your services again.
Carpets came out super clean great service!
Work clean good service tech. However his van is leaking motor oil. I told him park in driveway. But it is leaking.
Our carpets are actualy clean when you leave.
Your competetors don't do as thurough of a job.
The technician was amazing and the products worked great! The carpet is free of stains and looks amazing.
Someone called on day of appointment, to say they were on the way to my home.
Worker checked all spots with a special light so she knew what made the spot.
She was very polite and upfront about wear spots in high traffic area.
One rug took longer to dry but that was not an issue for us, even though she had said to call if any concerns.
Well worth the money-especially considering our 80 years + age!
Fast, efficient and friendly service.
The dedication on cleaning the vents
Very friendly and easy to work with. Does a great job and for a great price. Would highly recommend them.
Thanks
Kathy Portsmouth
1
The job itself was good however the mess I was left with to clean up was not awesome.
I have used Zerorez for years now. I plan to continue to use them for years to come.
Very helpful.. follow thru was fantastic!
Tried very hard to clean any stubborn stains!
Great results
Carpets look great super happy with the price and the job done.
Technician Nic arrived to do the job and he was curteous, professional, and caring. Zerorez is a very trustworthy company who strive for excellence. Best part about them is they do not drown your carpet in dirty water.
The area that was cleaned and treated for urine still smells of urine. I'm disappointed the treatment didn't work
Kelly and Bradley, I'm sorry to hear the treatment did not meet your expectations. Pet issues can be quite tricky; the severity of these issues varies widely and can be difficult to measure upon initial inspection. In an effort to save our customers money, we typically begin treating with our least invasive and cost effective topical treatment. In the event pet issues prove to be more severe and are not resolved with this treatment, it is our protocol to refer to the technicians recommended "next steps" on the waiver signed with every treatment. It sounds like we could have communicated more clearly with you and for that we do apologise. We sincerely appreciate your feedback and will reach out to you today to see what we can do to take care of this issue.
The quality of workers and their work. They do an excellent job in cleaning.
They do great work and carpets are very clean.
Quality work. Courteous staff. Punctual. 5 Stars!
Great customer service and cleaning.
Technician did a great job!
Gets the carpets in the closets as well as all the rooms extremely clean! Service people are professional and prompt.
Carpets are clean and I ws able to walk on them after a couple of hours. We have two dogs so we are pretty rough on our carpets, but they look brand new.
Alexa was on time, efficient, courteous, and helpful. I’m thrilled at how clean the carpets look and feel.
Carpets get cleaned using less chemicals. They dry faster. Staff is great and friendly. Will come back if any stain needs another cleaning.