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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very timely, even early. Fast and efficient. The tech explained everything he was doing and even did a little extra. He was very personable and fun to work with.
Very professional and quick, my carpet is really old and they we able to make it look presentable, I will use them again
fast service, quality products used, and cleaning helpes restore my carpets.
You do a fantastic job.
This is two visits in a row that spots are left behind. Last time the spots took a few days to come back. This time the spots were all back, and in some cases spread out, within 2 hours of leaving. Most of the spots are not even faded a little bit. Also, we forgot one tiny bowl on the floor and the tech just worked around it. It doesn’t even weigh 3 lbs and he couldn’t pick it up? That’s not great customer service like you used to give us.
Tim, thank you for your feedback. It sounds like some spots are wicking back up as the carpets are drying and may need some additional treatments than just our basic cleaning provides. We do have a 30 day satisfaction guarantee and will comeback and reclean, with our basic cleaning, any of the areas you are not satisfied with. If any additional treatments are needed to truly take care of these spots, the technician will estimate those cost for you to approve before they get started.
I like the upbeat attitude of the employees. There are similar companies in the area but I was sold on Zerorez due to Edwin's great sales and the employees professional but friendly attitude during cleaning.
We were very pleased with the Zerorez cleaning process. Mark did a great job. He was courteous, had a great sense of humor and was very professional. Carpets looked so clean. Highly recommend this company.
Mark was super friendly and had great advice
Roberto who answered my call and scheduled an appointment was helpful in getting the response here early in the window I was given to help me go to another obligation I had.
The responder who came was very efficient and worked hard at getting a wine spill cleaned for me. He explained that if the stain should reappear at all I should call back and they would respond again at no further charge. There has been some reappearance but I am hoping that it will fade.
Communication and great customer service.
The individual who came was a great fit for us. He was friendly, thorough and professional. Most importantly, he was tolerant of all of our animals and I would love to have him as our carpet cleaner in the future! Thank you for all of your help in reviving our carpets.
Everthing
Alex was awesome. on time and fast.
Best way to clean carpets. No crunchy residue and carpets dry quickly
We had deep extraction carpet service. Your tech worked his tail off for hours. Beautiful results. Fast appointment availabilty. Highly recommend ZeroRez.
Alex did a great job on my wool rugs and on the wall to wall carpeting that was in terrible shape. Everything smells and looks new!
My husband spoke with someone and was told a partial refund may be available. We haven’t heard back since that was said.
Thank you for reaching out Trinity. We had let your husband know we do not provide refunds for services that have already been provided but that we do have a 30 Day Guarantee where we will come back, assess the areas and re-service any you were not completely satisfied with from the original cleaning. This re-service appointment was set for the next day, and your husband let our technician know that he did not want him to re-clean and had already hired another company for that afternoon. We apologise if there was any confusion about our policy.
Nick was awesome! Arrived right at the beginning of my time block, super professional and personable, walked me through the entire process, answered all my questions, i couldn’t be more pleased with the experience!!
Excellent
Arrived on time. Hard worker. Thorough. Answered all our questions. Worked quickly. Carpets look new.
I think my floors looked great and the vents that were cleaned. Only gave a 9 because a large vent on the wall was not cleaned.
Timely, polite, and he did a very good job
It made my carpet look so much better. Carmen your employee was very informative and knowledgeable. I was impressed with very thing. Hi
House looks and smells great, Jordan was absolutely fantastic and walked me through the entire process.
We were impressed with your Technician, he was very professional and explained everything and did an exceptional job on our carpets.
Flexible appointment availability, friendly staff, and my carpets look great! The only reason I didn’t give it a 10 was because there is a minimum fee required and I did not need enough services to meet that so I needed to add something I didn’t necessarily want. But I would certainly return and plan to do so for future carpet cleaning
I love that it doesn’t leave and residue and it is fast drying . I have used Zerorez for 6 years! Technicians are very professional.
Prompt courteous service
Timely, professional, thorough.
The guy that did our carpet and love seats did a terrific job. Our carpet is quite worn but he made it look really nice