- Phone: 509-582-9000
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based on 9120 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Majd, I am sorry to hear you did not have the best first impression possible with us. I want to thank you for your feedback and let you know we will be reaching out to you today to see how we can improve your experience with us.
You came at the exact time that you said.
You’re professional work was extremely helpful.
I just want you to know that I am grateful for the job you did
Thanks again for the 99 dollar special and the job you did on my couch and
Chair
I know my pets enjoy the new carpet smell 😊👀
Thank you again and thank Devon
James Steven Cunningham 😀
Clean up the mess on my driveway the glass. And tell me that a vet broke.
They always do an awesome job.
Our technician this time was awesome! He got stains out of our thirteen year old carpet that the last Zerorez guy couldn’t.
Disappointed 😢
The basement hallway and family room walkway look worse than before you started. I was able to lighten some spots with over the counter stuff and elbow grease.
Thank you for your feedback Karen! We will be giving you a call later today to get more information from you on these areas. If you would like us to come back out as part of our 30 day satisfaction guarantee we can re-clean any areas, with our basic cleaning, that you were not satisfied with!
The service cleaned carpets
You guys do a great job with the carpet 👏
Professional, courteous cleaning specialists. Always on time. Do quality work leaving our carpets clean and fresh
Wonderful! And fast. Loved my representative. She was very professional and a hard worker. Thank you!
My technician was very friendly and did a thorough job! My carpets are fluffy and shiny again! Thank you for the great service!
Honest and upfront. The tech made good suggestions and we felt all around happy with the service offered.
Fantastic communication from start to finish. Excellent service. I would highly recommend Zerorez to anyone!
I appreciate that it is free of Chemicals. I felt the service person was not at all pushy and also very knowledgable and polite.
very pleased with the job. Thank you !
EVERYTHING!!
Been using Zero-Rez for 25 yrs
Great service! Definitely recommend the mattress cleaning for an older mattress. Makes it look and smell new! Love that they can come and refresh all my carpets. Employees are always trustworthy and provide great service!
We know the carpet is clean when the Zerorez personal completes the cleaning!
It was good of you to send the young man out again. But he told us none of the stains would come out. However it is much better now that he slowed down and went over the spots again. At least two people had come by and were rather surprised the cleaning wasn't more productive the first time around. Again it is better after he came by again. To bad he hadn't take more time the first trip. But over all it was not a good thing. So no, I wouldn't suggest your service at this time.
YOUR TECHNICIAN WAS FREIDLY, VERY HELPFUL AND CLEAN!
the cleaner didn't even turn all the lights on. Most of the carpet looked good, if he could of seen a little better, the carpet would of looked better. The high traffic area by the bathrooms had the same stains as it did before he started
Thank you for your feedback Corinne. We will be reaching out to you today to resolve the issue you had with your last appointment.
The customer service from the tech
I can pay $100 or less for three rooms.
Any more for this service is excessive.
To me..this is a “super vacuum service.”
At a less expensive rate I might consider using this service up to 3 times per year.
No chemicals
I appreciate your timeliness and connection for scheduled appts. The cleaning results are always great. Thank you. And your service representatives are very, very pleasant.
Our carpet and wool area rug look beautiful after your cleaning. We appreciate the minimal use of harsh cleaning products, and Devan, our technician, was friendly and professional.
I was able to order the service online, confirm the appointment and just show up to let them in. Very convenient. Excellent cleaning. Very happy customer.
Technician was friendly and professional. He did a great job
Don’t use soap.
The customer service has always been nice and helpful.
It was easy to schedule, great deal, came in and did the carpets quickly and was professional. Thank you.
Here is my Google review. To make it right, you probably need to invest more in hiring your people. In addition, you probably need to do hime assessment to give better estimate, the tech you sent out told my wife that our carpet is super clean and doesn’t need this kind of deep cleaning. So if you had a home pre inspection/assessment I would have saved $160.
Google review
Well, this was the first time we use zerorez and probably the last. The tech came inside to clean our four bedrooms upstairs. My wife asked him several times to remove his shoes before going up but he never listened (he put a sleeve on for one time then her removed it). And some of the dirty water from the cleaning machine were seen on the carpeted stairs. In addition, we are thinking we could have achieved the same, if not better, level of cleanliness using a carpet washing vacuum cleaner . Most likely not to use them again.