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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful.. follow thru was fantastic!
Tried very hard to clean any stubborn stains!
Great results
Carpets look great super happy with the price and the job done.
Technician Nic arrived to do the job and he was curteous, professional, and caring. Zerorez is a very trustworthy company who strive for excellence. Best part about them is they do not drown your carpet in dirty water.
The area that was cleaned and treated for urine still smells of urine. I'm disappointed the treatment didn't work
Kelly and Bradley, I'm sorry to hear the treatment did not meet your expectations. Pet issues can be quite tricky; the severity of these issues varies widely and can be difficult to measure upon initial inspection. In an effort to save our customers money, we typically begin treating with our least invasive and cost effective topical treatment. In the event pet issues prove to be more severe and are not resolved with this treatment, it is our protocol to refer to the technicians recommended "next steps" on the waiver signed with every treatment. It sounds like we could have communicated more clearly with you and for that we do apologise. We sincerely appreciate your feedback and will reach out to you today to see what we can do to take care of this issue.
The quality of workers and their work. They do an excellent job in cleaning.
They do great work and carpets are very clean.
Quality work. Courteous staff. Punctual. 5 Stars!
Great customer service and cleaning.
Technician did a great job!
Gets the carpets in the closets as well as all the rooms extremely clean! Service people are professional and prompt.
Carpets are clean and I ws able to walk on them after a couple of hours. We have two dogs so we are pretty rough on our carpets, but they look brand new.
Alexa was on time, efficient, courteous, and helpful. I’m thrilled at how clean the carpets look and feel.
Devyn was awesome! Everything came out nice and clean.
Chemical free!
Professional, careful and thorough.
Real nice work. Carpets look new.
Service agent spent too much time trying to up sell me on pet stain treatment and should have spent more time removing soil from traffic areas. Traffic areas still looked soiled and carpet was very wet!
Refunding the portion for pet stain treatment would help.
Jordan, very professional & courteous
Called about a spot missed. They promptly returned and made it right.
I'm very happy with the grout and tile cleaning. I'm also pleased the way my carpet looks after the cleaning.
It doesn’t leave my carpets soaking wet and does a good job of cleaning.
On time, good job, very nice people.
Did a great job of cleaning my carpets without a lot of chemicals. Removed pet stains from both the carpet and sofa. Didn't take long and the carpet looks great!
Good customer service at affordable prices
Price quality and service
Customer service was Excellent #jordonwasthebest
Friendly, on time and they do a great job. Plus the charge is very reasonable.
He did a good job
Chipped our molding
Did not honor discount discussed when appointment was booked
Did not adjust discount when I phoned 5 mins after paying -was told manager would call back, never did
Cost was $200 more than discussed on phone
Pet treatment smelled horrible-all other rooms were fantastic without that up charge
Carpet was not dry after 24 hours (told it would be 6-8)
I have used Zerorez for years now. I plan to continue to use them for years to come.