What our clients think of us!

Nothing I’m a happy camper. Thank you. Looks awesome. Smells clean and fresh.

Clean carpets without shampoo residue

Unfortunately, we are very disappointed in the job that was done. The house smells awful, it’ll be a week tomorrow since the cleaning and the house smells like wet dog. Yes, we have a dog, but the house did not smell like that before the cleaning. It began to smell this way that night after the cleaning, and has stayed that way for almost a week. We vacuumed before the cleaning as instructed, and vacuumed afterward as well, and still so much is coming up in the vacuum that should have been taken care of with the cleaning.

I would like to request a full refund as we are highly dissatisfied with the job that was done.

There was a little spot on the carpet in the bedroom that was pretty obvious that I left untouched to see if the carpet cleaning would take care of it. It looks as if it wasn’t even touched. I know that we have a dog, but lots of people have dogs who get their carpets cleaned, there is no way I should be able to run my hand across the carpet, while it was still wet from being cleaned, and still have tons of dog hair coming up.

The Zerorez associate was awesom! So polite and did an exceptional job. He deserves a raise . He even bipassed entering my credit card so I could give him a tip. I didn’t have any cash and wanted to add a tip to the total. He just said, “that’s ok”.
Thanks so much for excellent service.
Name removed

My carpets look great and the customer service was great as well.

We had our carpets and ventilation system cleaned. The service people were very friendly, explained the process before starting and answered all of my questions.
The services were completed quickly and efficiently. My carpets were dry in just a few hours!
One of the service people (he was very tall) offere yo change a lightbulb in the ceiling for me!
I highly recommend Zerorez!
Danielle Widger-Kennewick

Very reliable employees. Efficient & hard working! Personable too.😻😻

I like that there was no hard sell to upgrade.

Friendly, reasonable, quality work.

The service technician was very friendly and explained the process very well. My carpets looked like new after he was finished

When I call zero rest to come clean my carpets I was concerned about a pet smell they were telling me about the pet treatment which I wanted. When it came down to the cleaning I did not get the pet treatment even though I clearly asked for the pet treatment. When I called back and talked to the operator they let me know that I did not get the pet treatment. But offered to come out for an additional fee to redo that using their pet treatment. I am unhappy that I was not taken care of the right way the first time. And even less happy that I was not given a way to make it right.

You are through and do a great job. 5 stars!!

Jordan and Jacob did a great job.

Good service from pleasant men!

So clean! SMELLS FRESH! Thank you

Very professional, nice gentleman, did a great job

Professional; great results.

We are extremely pleased with our clean carpets. You should be proud of the quality of employees that you hire. Gabriel was personable, knowledgeable, and efficient. He answered our questions about the cleaning process and connected with us making the experience a positive one.

Not using soap . Tech very professional. Carpet very clean

You are always friendly, professional, and thorough. Thank you!

Give me back my 75 dollars

Our carpets and couch look brand new and I didn’t have to worry about the products used harming my 11 month old.

They were right on time, got right to work and did a great job!

I had my carpets cleaned with topical cleaning never being told about the the sublevel cleaning. It was not until the appointment was over that my technician told me about a sublevel cleaning. The topical did not take care of the cleaning so I called the office and asked about the sublevel cleaning. I was told that the solution would be placed on the carpet and would be left to soak in for 30 minutes to be sure to penetrate to fully clean all the carpet, pad and subfloor. I paid for 3 gallons (4 gallons were used) of solution but the technician put the solution on a small area and the only time it was left to sit and penetrate was the time it took to put the vacuum on the area and soak it up, never for 30 minutes. The pet urine smell is still very strong in this area. To make it right, there is one technician (I don't remember his name but I believe he was your lead commercial technician) he came and let the product sit on the carpet and when he left, the carpet looked and smelled great. I would like him to come and reclean the areas the other technician cleaned at no coast to me. After the subcleaning I would like the topical cleaning with the carpet protectant to get this carpet fully cleaned and protected. I have paid for all these services but right now, I can barely open the door of my gues room because it smells so bad.

Awesome job.

this was my first time using your company, and it was well done

Carpet pet hair removal was interesting and the technician was friendly. Old carpets came out better than I thought

Everything

The job was done amazingly

The tech was very polite and professional. The service cleaned my carpet very well.