Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2024 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

My father's 20 year old carpet looks very good. I didn't think he would be able to get some of the stains out but he did.
I am very pleased with the job and the technician.
Thank you very much and I will recommend Zerorez to anyone.
Name removed

Report a concern   July 20, 2024 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

Didn’t leave the carpet very wet dryed pretty fast

Report a concern   July 19, 2024 — Rated 10 out of 10 by A.K. Zerorez Tri-Cities
What do you like about our products and services?

On time. Workers were pleasant and professional. Carpets look great!

Report a concern   July 19, 2024 — Rated 2 out of 10 by B.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

It was too much$$$$. In this tight economy, this was a mistake.

Report a concern   July 17, 2024 — Rated 10 out of 10 by S.E. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and professional service, very thorough.

Report a concern   July 16, 2024 — Rated 10 out of 10 by Christy Ferguson Zerorez Tri-Cities
What do you like about our products and services?

Very polite, professional, affordable, and nice results! I’ve been using them once a year for the last 3 years and very happy!

Report a concern   July 16, 2024 — Rated 0 out of 10 by T.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I am not impressed. I feel nothing was really done carpet not.wet at all except where a treatment went. Some stains came out. But the stain that literally was the night before is still there. Not impressed. Told daughter in law that we had them come and she's like nooo they cleaned there's and they used there shampooer after they left because it smelled also.like urine. So they dumped vinegar and water on the carpet and pulled soooo much dirt out. Wish I would have known before wasting my money. Live and learn I guess

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 13, 2024 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Polite, prompt and reliable service.

Report a concern   July 13, 2024 — Rated 5 out of 10 by L.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I’ve used you guys several times with good results. This time, I’m not sure what happened. No animal stains or other craziness, just normal high traffic dirt. Some of the traffic spots didn’t get as clean as they have in the past. My feeling is that if they had got a little more attention with pretreat and prescribed, they would have come out better. I don’t know how you can make things “right”. I’m gonna get my shampooer out and try it on these couple of areas and see if they come any cleaner. I’ll let you know.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 13, 2024 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and did a great job. I plan to use you again.

Report a concern   July 12, 2024 — Rated 10 out of 10 by Renee Van Pelt Zerorez Tri-Cities
What do you like about our products and services?

Quick and affordable

Report a concern   July 11, 2024 — Rated 10 out of 10 by Dara Cannon Zerorez Tri-Cities
What do you like about our products and services?

How quickly I was able to schedule an appointment

Report a concern   July 11, 2024 — Rated 10 out of 10 by Tom Rose Zerorez Tri-Cities
What do you like about our products and services?

They are clean and safe for children and animals. Techs are professional and friendly and check with you if there are any questions or concerns. They go over everything in detail and explain everything very well.

Report a concern   July 10, 2024 — Rated 10 out of 10 by Dee Phillips Zerorez Tri-Cities
What do you like about our products and services?

Scheduling was fast and easy. Employee, Nick, was professional and super job. All steps handled professionally.

Report a concern   July 10, 2024 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Carpet is not soaked and dries in a few hours. Worker was very professional and just got to work on the carpet and it looks great!👍

Report a concern   July 9, 2024 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

I had zerorez come out to my home to clean my couches. They sent Nathan and he was awesome! He was very knowledgeable and explained the process very well. He showed up on time and I felt that he did not rush through, took his time and did a very thorough job. I use thier services for my carpets and will now be using them to for my furniture.

Report a concern   July 9, 2024 — Rated 10 out of 10 by C.V. Zerorez Tri-Cities
What do you like about our products and services?

They were able to finish up a concern on the cleaning of an area rug and it looks great! Great to see good customer service.

Report a concern   July 7, 2024 — Rated 7 out of 10 by P.P. Zerorez Tri-Cities
What could we do to improve?

Guys were very efficient, the packing was adequate but I feel, there might have been more though into the weight distribution based on the load. The trailer when done was heavy front loaded and was had on the Suburban which is a decent vehicle and had a tow package. I think they thought the appliances might be heavier but since there was no refrigerator or stove and the washer and dryer were relatively light, the only weight mid trailer was a dresser. I will probably redistribute prior to moving cross country. The load was temporarily moved from Washington to California, just to note.

Report a concern   July 6, 2024 — Rated 10 out of 10 by T.A. Zerorez Tri-Cities
What do you like about our products and services?

Use less water

Report a concern   July 3, 2024 — Rated 8 out of 10 by Q.W. Zerorez Tri-Cities
What could we do to improve?

You guys are doing great job!

Report a concern   July 2, 2024 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

They were quick and efficient! Our old carpet looked so much better after the cleaning.

Report a concern   July 2, 2024 — Rated 10 out of 10 by Loye Hunsaker Zerorez Tri-Cities
What do you like about our products and services?

On time. Explained process. Friendly. Tile cleaned well.

Report a concern   July 1, 2024 — Rated 10 out of 10 by Sharon Robertson Zerorez Tri-Cities
What do you like about our products and services?

Jake did a great job. He was on time, very professional. I would certainly recommend this company to anyone.

Report a concern   July 1, 2024 — Rated 10 out of 10 by H.B. Zerorez Tri-Cities
What do you like about our products and services?

Brandon was awesome!
He seemed to be extremely careful while being thorough. He was on time and pleasant to work with.

thank you

Leif and First name removed

Report a concern   June 30, 2024 — Rated 9 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

The service person was excellent and thorough! The rug looks great!

Report a concern   June 30, 2024 — Rated 10 out of 10 by Madison Webster Zerorez Tri-Cities
What do you like about our products and services?

Great communication and customer service. Everyone was very kind and attentive.

Report a concern   June 30, 2024 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaning was the best I’ve had by far had some set stains that they were able to get rid of, really hey with their services would highly recommend to anyone!

Report a concern   June 30, 2024 — Rated 10 out of 10 by Pat Cleveland Zerorez Tri-Cities
What do you like about our products and services?

They came right on time, cleaned all 3 rooms in one hour. The carpets look great and they dry faster than other cleaning companies/

Report a concern   June 30, 2024 — Rated 8 out of 10 by M.M. Zerorez Tri-Cities
What could we do to improve?

The service was very good. Everyone, Rosey (scheduler) and service techs Nick and Brandon were pleasant, professional and prompt. Nick and Brandon were trained-up, efficient, well groomed and uniformed, very friendly, answered my questions and after I walked down the job and explained what I expected (knowing that the best carpet cleaning can't fix worn/abused carpets) they described the results that they could achieve. I was satisfied with the job, price and service and would recommend ZeroRez. 👍

Report a concern   June 29, 2024 — Rated 10 out of 10 by Scott Cassin Zerorez Tri-Cities
What do you like about our products and services?

I was extremely pleased with the service provided by Jake! He was friendly, professional and considerate.


Privacy Policy