- Phone: 509-582-9000
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based on 8889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Some areas were treated.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
GREAT JOB AND WONDERFUL SERVICE TECH.
My carpet is smell free of dog ruin. The carpet looks amazing.
Professional, kind, knowledgeable, I would like Nathan to come to clean again. He is very nice.
Service is good but our needs are usually a very small area. This means the cost is relatively high. Since we are loyal repeat customers, a price reduction would seem appropriate.
Technicians are competent and attempt to get
their job done correctly and timely.
I like the reasonable price, professional service, and flexibility of scheduling
Spots did not come out of carpets and I wasn’t offered additional treatments to address these stains
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Just had my carpet cleaned this last Monday and Mr. Zirker did a great a job. There was no oder left behind and the front room looks great. I am very pleased with what he was able to do. Thank you
The people you send to do the jobs have been friendly, timely, hard working, and thorough. I’m very happy with the carpet cleaning and the tile cleaning.
Friendly, great job performed.
Everything! So great
Easy to make appt.
Operator showed up on time, was very nice and did a good job cleaning.
Schedule arrival in narrower than 4 hr window.
carpet looks and smells great
The service was excellent!! Many Thanks.
Great guys, great job!
They seem that they new what they were doing
Very satisfied. Very professional
I loved the shoe covers, it really says alot about respect!
Easy to book and carpets are extremely clean!
Services very good. I would call on them again to do my carpet cleaning.
The service technician was very knowledgeable of your products and their application and he was very thorough and professional.
The technician was very friendly and very good. Thanks,
The techs were very friendly. They went over my floors with me before they started, listening
to my concerns. My carpets looked great and I was very pleased with they work.
Name removed
My carpets turned out amazingly cleaning and the technicians were wonderful!
Poor communication. Didn’t get a 15min heads up so tech was already at the house. He must not have wanted to wait for my realtor to come with the keys to get into the house because after 5 mins of waiting he just left. Didn’t say why. Said another tech was on their way but that was NOT true. Another tech showed up 45mins later. I don’t know how the carpets turned out because I wasn’t able to stay.
Zerorez came to my house and worked extra hard to remove pet urine from my guest room carpet. The smell was so bad that all I could do was shut the door and not use that room any more. I thought about ripping up the whole carpet but I had just bought the carpet less than a year ago. That is when I called zerorez. With their professional service and quality products they were able to remove the urine smell and I am happy to report that I moved the furniture back into the guest room and I am able tonuse it again. Thank you zerorez for your diligence in getting my carpet clean and beautiful again.
Professional and asked pertinent questions about a couple of stains~ how old and what stain was.
When I called to schedule, an appt was readily available.