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based on 9079 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Very professional and my carpets look great!
Nothing went very well
ZEROREZ has done some really good work for me in the past but, unfortunately, thus time the carpet looks about the same as before it was cleaned already. I don't think the young man you sent spent long enough on the stains
Carpets seemed almost like new after the service!
It left a bigger stain in the main living room, the spot wasn't as visible before. I was very disappointed.
I like the out come of the chair cleaning the most. But all In all very satisfied.
Easy online scheduling and when there were some spots that didn't come out very graciously redid the spots.
The prompt, friendly service. Matt was awesome...explained in detail what he was going to do and answered our all of our questions. He was very knowledgeable and friendly.
Very professional people and did a goood job.
Our tech was very helpful and polite.
When I asked if my carpet would buckle, he guaranteed me it wouldn't and if it had before it was because they used too much water. Well, it did and it wasn't dry until the next day. I intended to put a fan on it but I couldn't find it. But my carpet looks great and I appreciate that.
The technician was prompt and the carpets look great.
Very costly! I paid a lot of money for these dirty carpets to be cleaned, but they are still stained. I was hoping for sparkling clean.. that's not what I got.
Commitment to customer satisfaction
Professional and friendly
Sheldon did an excellent job! Very knowledgeable and professional. I love that there is no soap residue.
How fast they cleaned.
Service was wonderful!
It weed extremely well. My carpet was filthy from my teenage son and his friends.
Carpet cleaned up great and service tech explained the process.
Was very impressed with the time and care the technician took as they worked on our carpets and upholstery.
I love that my OLD carpet looks great and is not sticky when it's dry.
The great job done on my carpets.
Service technician was very professional and thorough. He provided excellent customer service to ensure my carpet was cleaned thoroughly.
I have been a customer for several years. I had 4 rooms cleaned and my hallway. He cleaned everything in an Hour and unlike what I have had before there was no comparison.I am very disappointed and I couldn't use my $25.00 coupon. The family room and bedroom were ok but the rest you can't tell it was even cleaned.I realize the carpet is getting older but it has always looked awesome. I am so disappointed.I have recommended you to several people. But right now after this service wouldn't at all.if I use you again I need a guy who takes his time not a Rush job.
He's doing his job really well done
The people
I was not satisfied with the laminate floor cleaning. I wrote on this survey once and never got a response. I had the carpets cleaned the next day and they took pictures of the floor and sent them to the manager. Both the scheduler and the carpet cleaner stated that the manager would look at the pictures and get back to me. I never never never heard anything more from the manager or anyone. Really bad follow up so must not care if I ever use them again. They just lied that the manager would get back to me!!!!! Everyone was very nice except your manager who is totally unreasonable.
Prompt professional service.
Friendly, professional service! Josiah was very informative, professional and detail oriented.