Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 7, 2020 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

The service tech was very professional and polite. The carpet looks great!

Report a concern   January 7, 2020 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Timely. Thorough explanation. Efficient. Carpet is so clean and all the pet stains are gone.

Report a concern   January 6, 2020 — Rated 10 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

Your service tech was polite and professional. Carpenter looked good when he was done.

Report a concern   January 5, 2020 — Rated 10 out of 10 by L.N. Zerorez Tri-Cities
What do you like about our products and services?

The young man was right on time and was very friendly and knowledgable. He did a very good job cleaning the carpets.

Report a concern   January 5, 2020 — Rated 10 out of 10 by Karen Micksich Zerorez Tri-Cities
What do you like about our products and services?

Thank you Zerorez for the amazing job you did on our carpets. They are beautiful. I didn't realize how much dog fur was in our carpet. Ick! I highly recommend Zerorez for anyone needing their carpet cleaned.
Karen Nicksich

Report a concern   January 5, 2020 — Rated 10 out of 10 by Lucy Fernandez Zerorez Tri-Cities
What do you like about our products and services?

I am very pleased with the service. Very professional.

Report a concern   January 5, 2020 — Rated 10 out of 10 by I.J. Zerorez Tri-Cities
What do you like about our products and services?

It was easy and friendly. Worked great!

Report a concern   January 4, 2020 — Rated 10 out of 10 by N.S. Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that your carpet cleaning products do not put a residue on my carpet that attracts dirt. Thomas cleaned the carpets yesterday n he did an excellent job.

Report a concern   January 4, 2020 — Rated 0 out of 10 by R.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

They literally sucked the life out of my carpet. Don’t let the add suck you in. It will destroy your carpet if it is newer carpet. Strictly for very old nasty carpet

Report a concern   January 4, 2020 — Rated 10 out of 10 by Christi Wise Zerorez Tri-Cities
What do you like about our products and services?

All the service ppl are great

Report a concern   January 4, 2020 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

Quick, easy, fresh

Report a concern   January 3, 2020 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick, clean and smells good after

Report a concern   January 1, 2020 — Rated 10 out of 10 by Catherine O'Brien Zerorez Tri-Cities
What do you like about our products and services?

Services were absolutely amazing. The product got everything up. I have 3 dogs.

Report a concern   January 1, 2020 — Rated 10 out of 10 by Blaine Longwell Zerorez Tri-Cities
What do you like about our products and services?

Carpet came out clean and Mike (Michael) was very professional.

Report a concern   January 1, 2020 — Rated 7 out of 10 by C.V. Zerorez Tri-Cities
What could we do to improve?

i did't realize nor was i told when i called to have duct work cleaned that your company cant do duct work that is up by the ceiling to to not having the right hoses. It would have helped to have been told so i could have called someone who could have done everything at once. The worker did a good job on what he could do ... the person making appt. should be asking more questions and giving more information.

Report a concern   January 1, 2020 — Rated 10 out of 10 by Morgan Taylor Zerorez Tri-Cities
What do you like about our products and services?

You did a thorough fantastic job cleaning our carpets. They look new again.

Report a concern   December 31, 2019 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

The carpet looked very nice after being cleaned and the cleaner was courteous and knowledgeable.

Report a concern   December 31, 2019 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

No soap residue left behind

Report a concern   December 30, 2019 — Rated 10 out of 10 by Carolyn Raymond Zerorez Tri-Cities
What do you like about our products and services?

We were very impressed by the timely scheduling, the technician's responsiveness, and the quality of the work. We will be back.

Report a concern   December 29, 2019 — Rated 0 out of 10 by R.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had brand new carpet installed less than a year ago and I had you come out to clean my carpets and now they look all flat and beat down and feel all nasty. I literally had almost brand new carpet. Will never again use you. I wouldn’t even let you clean my carpets if you paid me the 150 instead of me paying you. If you want to make it up to me it would cost you thousands because that’s what it cost me to have carpet installed. At the least you could give me my money back

Report a concern   December 28, 2019 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Great job, carpets look clean and feel better.

Report a concern   December 28, 2019 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

Allen was very nice and explained things clearly. The carpets were wonderful when he was finished.

Report a concern   December 27, 2019 — Rated 10 out of 10 by Lonna Brockway Zerorez Tri-Cities
What do you like about our products and services?

You are miracle workers when it comes to cleaning carpets and especially animal urine.
Great product and great people. Thank you so much! Lonna

Report a concern   December 25, 2019 — Rated 10 out of 10 by Y.E. Zerorez Tri-Cities
What do you like about our products and services?

The employee was very knowledgeable, professional and explained everything really well.

Report a concern   December 22, 2019 — Rated 9 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Flexibility in scheduling. Carpets were clean when technicians finished.

Report a concern   December 22, 2019 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

He did a very good job very freindly to talk to also.

Report a concern   December 21, 2019 — Rated 10 out of 10 by T.U. Zerorez Tri-Cities
What do you like about our products and services?

Technicians are clean and friendly. They are very thorough

Report a concern   December 21, 2019 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

Service is clean, chemical free and does a great job! I’ve used them many times and always have a good knowledge and fully capable technician.

Report a concern   December 21, 2019 — Rated 10 out of 10 by V.B. Zerorez Tri-Cities
What do you like about our products and services?

The two technicians were friendly and hard working. We are very happy with the results!

Report a concern   December 20, 2019 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

You did a great job and my carpets look wonderful.


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