Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 28, 2020 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very friendly and professional... he did a great job!

Report a concern   February 28, 2020 — Rated 9 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Effective in taking out pet odors and stains but takes lot longer than 14 hours to dry.

Report a concern   February 26, 2020 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

I love my clean carpets, you representative was very polite and efficient.

I reviewed your new commercial. It is too long and is CRUDE. I wouldn't post it. I think it could hurt your business

Report a concern   February 26, 2020 — Rated 10 out of 10 by Pamela Mercer Zerorez Tri-Cities
What do you like about our products and services?

My carpets are clean and soft. No leftover residue to attract dirt.

Report a concern   February 26, 2020 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician showed up on time and was polite and professional.

Report a concern   February 24, 2020 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

I have your company clean my carpets about twice a year. I generally have the protectant applied afterwards and am very satisfied with the results and the service.

Report a concern   February 24, 2020 — Rated 9 out of 10 by A.R.R. Zerorez Tri-Cities
What do you like about our products and services?

the smell is very low and drys fast

Report a concern   February 24, 2020 — Rated 10 out of 10 by L.R. Zerorez Tri-Cities
What do you like about our products and services?

I liked the text update for the arrival time. The tech was professional and informative. Thank you for coming so quickly and doing such a good job!!

Report a concern   February 24, 2020 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

My carpets looked great after cleaning, very happy with their service!

Report a concern   February 23, 2020 — Rated 9 out of 10 by E.A.B.H. Zerorez Tri-Cities
What do you like about our products and services?

The technicians that cleaned our carpets were very nice and caring. They took time to explain how they were going to clean the carpets and answered any questions that I had. They were very professional.

Report a concern   February 22, 2020 — Rated 5 out of 10 by G.O. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Great job it just to Expensive.

Report a concern   February 22, 2020 — Rated 5 out of 10 by D.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Still stinks. But clean.

Report a concern   February 22, 2020 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Very punctual, knowledgeable and friendly staff. We are amazed how our carpets came out and for such an amazing price too. We will definitely use Zerorez again in the future!

Report a concern   February 22, 2020 — Rated 10 out of 10 by Jamie Sanchez Zerorez Tri-Cities
What do you like about our products and services?

I love that there’s no harsh chemicals! That’s one thing that drew me in. What really sealed the deal is that I could get my services within the week that I first made the inquiry! That surprised the heck out of me! My carpet looks AMAZING and my technician was great!! I would 100% use Zerorez again and recommend them!

Report a concern   February 21, 2020 — Rated 10 out of 10 by Wayne Toebe Zerorez Tri-Cities
What do you like about our products and services?

The worker was superb!

Report a concern   February 20, 2020 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Quick dry and didn't have to wait long for an appointment

Report a concern   February 20, 2020 — Rated 10 out of 10 by Amy Strong Zerorez Tri-Cities
What do you like about our products and services?

I was extremely happy with the service from you. Tom Saxton was the service agent that came and did such a good job. I have very light, almost white carpet and they look bran new. The price was affordable too!
Thank you!
Amy Strong

Report a concern   February 20, 2020 — Rated 10 out of 10 by Mike Bosse Zerorez Tri-Cities
What do you like about our products and services?

Quick response on estimate. Excellent communication. Technicians were prompt and professional. No hidden surprises when it came time to pay the bill. The 30 year old carpets were restored to almost new conditions. Highly recommend Zerorez.

Report a concern   February 20, 2020 — Rated 10 out of 10 by T.L. Zerorez Tri-Cities
What do you like about our products and services?

I had not used Zerorez previously but certainly will now. I had the service of two people, one very knowledgeable and passing that info on to one in training. I really didnt have to worry about anything with the knowledge there, they will find whats needed to clean whatever.

Report a concern   February 18, 2020 — Rated 10 out of 10 by R.O. Zerorez Tri-Cities
What do you like about our products and services?

It was fast and they did a great job

Report a concern   February 17, 2020 — Rated 10 out of 10 by K.K.A.K.C. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   February 16, 2020 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

My floors look amazing and the technician was just absolutley amazing and kind

Report a concern   February 16, 2020 — Rated 10 out of 10 by Jamie Brackenbury Zerorez Tri-Cities
What do you like about our products and services?

Very professional and honest technician!

Report a concern   February 16, 2020 — Rated 10 out of 10 by Chrishtianna Duncan Zerorez Tri-Cities
What do you like about our products and services?

Very professional, got up almost all my stains

Report a concern   February 15, 2020 — Rated 9 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

Your technician, nick was very professional and we felt very comfortable with him in our home

Report a concern   February 15, 2020 — Rated 9 out of 10 by Jamie Gier Zerorez Tri-Cities
What do you like about our products and services?

No chemicals used, friendly employees & great customer service

Report a concern   February 14, 2020 — Rated 10 out of 10 by Tito Hernandez Zerorez Tri-Cities
What do you like about our products and services?

Very professional and they make sure you understand every aspect of what they are doing and the process

Report a concern   February 14, 2020 — Rated 9 out of 10 by Donna Schmelzer Zerorez Tri-Cities
What do you like about our products and services?

This is the second time I had Devan clean my carpets. He does a thorough job and

is very polite and conscientious Have been having Zerorez clean for me since it began

here in Kennewick and they do a great job.

Report a concern   February 14, 2020 — Rated 3 out of 10 by R.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The window to arrive was from 2 to 4 PM, kept receiving messages that they are on their way but he came around 4 PM. Only one person came, he said they are short staffed today. The cleaning job was ok, except a big spot is left in my daughter's room which looks like chocolate. I didn't like that there was a tip section when I was paying with card, the choice was $10,20 or$30 I believe, shouldn't have the dollar amounts the customer should be deciding how much.

Report a concern   February 14, 2020 — Rated 7 out of 10 by D.P. Zerorez Tri-Cities
What could we do to improve?

The carpet is clean!!! Thats awesome. However it took sooooo long to dry. I was told 4 to 5 hours. The main room was still damp after 24 hours and the hall way after 36. The stairs, well we put a fan on them after 24 hours which definetly helped. Clean was great, dry time was not.


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