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based on 21249 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Great support.
Everyone I've ever spoken to has been curious and very knowledgeable.
Never have to wait long to speak with a staff member.
The ease of searching of what I need
Members of my primary association get their CE for free - that would be nice to get from Mainstreet as well.
Also - the MRED MLS is quite cumbersome - there's no way to quickly look for a comp on a property you're trying to research. Would suggest a move to another provider like Rappatoni or FLEX
Many Agents are requesting one day codes for Sentrilock lockboxes, and sending out unlicensed assistants to show properties - I've caught this happening twice on my listings.
Stay out of social issues….you are a platform that is all.
Costs keep going up.
Always helpful and available
very well organized with great people within the association.
I am an appraiser and I have to use the MLS, but I don't think realtors are taught how to correctly put information in.
Our office didn’t receive any emails regarding the sales awards. Had to make a call to figure out what happened. Long wait times on phone. One time in particular there was a loud dog barking in the background. Customer service is horrendous.
I enjoy the variety of the courses offered and the different methods available to take those courses.
I also love that there is so much information readily available on the website.
Always very nice, friendly and helpful.
Educational offerings
Very professional and lots to choose from
I'm part of many assc's and mainstreet is awesome! Full of great classes
The onboarding process could be more clear because it’s confusing for new agents. Would love to have some kind of a step by step worksheet of what needs done.
Knowledge and friendly
I love all the customer service people! They are always very helpful!
Main Street is extremely professional and answers our many questions and always helps us even if they don't know the answer. They will promptly recommend us to someone who will know the answer.. I am so happy I belong to Mainstreet and so are my agents who are employed by
Cove Realty.
Thanks,
Inis Cohen
Managing Broker /Cove Realty
Great support through educational opportunities, search tools and help desk.
They understand the issues and resolve it in the right way.
I like the fact that I can always talk to a "LIVE", patient, educated and helpful person when I have questions or need assistance with a real estate matter!
Considering what I'm paying for membership, it just doesn't seem worth it.
Always ready and willing to answer my questions. Always able to find properties and create searches with ease.
Everyone I have had contact with is so patient & helpful. I have gotten help with lockboxes, Continuing Ed requirements & recommendations, payment of dues & have attended multiple, beneficial classes & trainings.
It is difficult to recommend when I am not certain of all the services Mainstreet offers. Increase in fees every year since I have been a member and I am not certain what all the fee is for. Thank you
Up to date information. Courses offered to improve Staff so willing to help
They are very responsive to their members. The classes offered are by professionals. I live the variety of services offered. It’s the biggest and strongest Realtor association in Illinois.
Very helpful staff, always friendly. Good variety of CE programs