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based on 21252 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is very knowledgeable. When I ask a question, that person can answer it without saying let me find out and I'll get back to you. Resolved then and there.
Everyone is friendly and knowledgeable. They try to be as accommodating as possible.
courses, membership, networking opportunities
Very nice to work with. Provided me with a lot of information
The member services staff were very helpful and thorough in assisting me today.
They are always very helpful. Tracy went out of her way to get an answer for me. Exceptional Customer Service!!
The ethics program has proven to be a complete failure. I filed an ethics complaint against a realtor for unauthorized access to my listing, theft of a lockbox key,theft of a real estate sign and lying and the committee ruled in her favor. I have sent emails to the state ethics chair with a copy to Kate Sax and others who have to date been unresponsive. I find that collectively these issues and lack of response are unacceptable. This issue is till unresolved.
Professional support
the cost
Professional and very kind
Easy access to all tools and info I need.
Nothing. Recommend very few things to other people.
You are current to new technology and I am always able to speak with someone on the phone when needed. I would also like to say "THANK-YOU" for refunding my late fee for our last dues installment. I am going through some very hard times from a medical situation and a lack of closings. I greatly appreciate your compassion and understanding. It is only $25, but it will help me.
Sincerely,
First name removed
Well, since I just became a member last week I really don't have too much to contribute except that, thus far, my experience has been good.
The amount of data available
Very professional.
Always courteous and knowledgeable.
You are always there for me whether it be a question or problem or education and everyone has always been nice and helpfull
The price
Simple clear instructions guiding new members through the start up process.
Promptness of service, courtesy and knowledgeability. Very satisfied since 1985.
You answer any questions I have. Your ladies at the front desk are very knowledgeable and friendly.
Mainstreet is quick to respond for Realtors needs.
What you have done
I can think of nothing at this time.
Too expensivr
Easy access for forms, updated information, and nice people to help us when needed!!!
The people who work in Arlington Heights are so friendly and helpful. I like the convenience of the CE Classes in Arlington and one time I had to cancel because of a need to help a client at the last minute and they refunded my money...very much appreciated.
The representatives are not very flexible and don't seem to care very much about its members. Case in point. The bi-annual fees and end of year Christmas like bonus of $500 dollars plus from each member. Correct me if I'm wrong but aren't the fees collected primarily for the benefit of the members? If so, there shouldn't be late fees period! Also, every year I ask about partial payments throughout the year so the "bite" at year's end won't sting as much. I receive the SAME response EVERY year. "We're not set up for that. I know five people that could set up that program in a couple hours. Call them yourself and notice their impatient tone for yourself.
Quick answers to questions