- Phone: 630.324.8400
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based on 21251 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All. Services that you offer
Access to information to make my job easier.
Access to information that I can share with clients to help them with their buying experience.
Very professional, good communication and resources .
Quick to respond. Courteous and knowledgeable.
Staff always pleasant and helpful. Invoices and reminders are much appreciated...
Available for search on the website.
You have a lot of training to offer
Membership dues should include free CE Classes.
Education
Everyone is very friendly and helpful, every time I need them. Great job!!!
Sending invoices weeks before they are due and no reminder just before it's due. One day I'm late I get reminder and get slapped with fine. Worst business practise I've seen. Companies like Comcast and AT&T do the same and are at the bottom of customer satisfaction.
Very helpful staff.
The website is unusable and not open on Saturdays
No disappointment, just not above average. I've been with three boards, they're all about the same.
The jump start classes are very helpful! The free online sessions are also helpful to navigate the MREd.
CE courses have been very helpful.
The Ethics program is a huge disappointment and failure. You have failed to address the theft of my real estate sign and trespassing by another agent on my listing. In effect you have endorsed this type of behavior for all Realtors And lastly you have failed to address the theft of my Private Business information through sentrilock.
never got invoices for the semi-annual fee. Can't get into website as it just spools. Trying to pay my bill with the late fee. Ugh.
Expertise and promptness
Very supportive staff. Plenty of resources to take advantage of. Best of the best.
I like how I can find things on the website. I'd given a 10 if there were ever evening hours. I work a full time job and sell real estate part time so I can't make it in to the offices during the week and during the day.
Help if needed
It's become too big and impersonal.
It is difficult to pay the annual dues just before Christmas.
You guys are great, but too expensive for part-timers like me.
late charge on bill
i never have to call you
As a new agent I called for some advise. I was sent to a voice mail for someone that said. She was not at her desk, leave a massage & she would return my call. After leaving several messages for several days, I finally asked the person answering the phone, why doesn't this women call me back. I had left several messages. I was told this person was busy and would call me back. She never did.
My first time dealing with Main street, Arlington Heights was horrible. This woman couldn't even have made one return call, totally unacceptable.
I don't remember her name. I wish I did because she should be fired!
Cathy Nelson was great!
I always get my questions answered.