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based on 21251 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Constant improvement! Fast answers! Great customer services!
They are always there to help and have many classes offered.
They have everything available to agents, and Managing brokers. Questions are always answered and if someone doesn't know the answer they will forward you to someone that does. Love the employees at Mainstreet!
Service
Tracy was very patient and helpful!
Christi made the transition for my 10 Agents seamless....Thank you!
Very easy to navigate
Great instructors
User friendly !
Fees are way too High!!! the system is down too many times and for what you have to offer you are charging us realtors too much money.!!!
too bad there is not another search engine to compete with you.
I realize that we have been visited for a learning session by each leader of the team and I really appreciate the effort.
The representatives that help us with questions are always nice and knowledgable.
update on issues, classrooms, forums, etc
I feel like you always care about and support realtors.
I was a bit disappointed....I did not receive any statement of fees due, just interruption of my service and a 25.00 late fee.
Last email said due in December
High fees and limited classes in summer.
I'm not real happy with not having the option of a paper bill and then you coming back to me for an additional $25.00 when I find out only because my MLS access has been turned off. You need another form of communication- perhaps a text message to alert those who you serve that a bill is due. I have paid at least an additional $50.00 in late fees this past year due to the inferior bill notification system that you use.
Barbara and Caci are the best. Whenever I need something for myself or my agents they are quick to respond.
I like the quick response from association staff and I like the programs and classes available for realtors.
Friendly staff and someone always there to answer questions.
Also the reminder calls help me.
I did have an invoice previously but I did not get any reminder before my MLS access was just shut off. I would think there would be a courtesy reminder that the bill was due and there would be a late fee added. This is the second time this has happened and I would definitely have saved money if I paid the bill just a couple of days earlier!
You seem to keep members updated on many topics. It is easy to get in touch with someone when needing assistance.
Too much technolgy
lot of benefits i.e trainings, networking,event and industry updates
You act like you are the Gestapo, Be more agent FRIENDLY and Helpful!
Easy to get answers, training and I like the staff.
Easy site to use.
Always helpful!!!
Attentive to our needs
The fact that sentrilock is included with our dues is a bonus
Classes are excellent and current
What is the value that you provide that Trulia, Realtor, etc cannot? You don’t provide anything more or less than anyone else. There is absolutely no value for the cost. Unfortunately as a broker I have to use your platform which is unfortunate. Here is an idea: provide something that the other services s cannot. As of right now you guys are a joke.
Most of the time the association is very responsive when I have an issue. I am not a full time realtor so do not have the issues that other have but they have been very helpful when I have called upon them.
Everybody is friendly and seems ready to help you