based on 21437 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fees are too high.
Very helpful and prompt on the phone
The staff is the best,and fast responses
Easy contact for questions or issues
I always get excellent personal customer service.
Pricing
Just remember you are working for us . Quit imposing your mistakes on the realltors. Our jobs are hard enough without your issues.
Training and personal assistance & fun events
Send a reminder a day before an invoice is due versus a day later with a late fee.
No grace period before applying your late fee!!!
I was in the hospital and missed the exact date!
No concern for PAYING Members. 🤨😑😏
Please answer phone calls!
High yearly dues.
Liked it better when I could buy lockboxes in Arlington Heights
Convenient up to date
Care about your members, and do not ask how?
You should should know how.
I have a difficult time navigating your website. I wanted last years expenses to send to my accountant but I couldn’t find that information.
I find that employees are unavailable, 90% of the time calls go to voicemail. The last several times I have called , the people I have spoken to either didn't know the answer to my question and didn't follow up or sounded like they just didn't want to be bothered. I'm not the only one, other agents agree the quality of service is way down. It would be helpful to hire people who somewhat understand the business. Thank you.
I’ve never dealt with a positive agent with a positive attitude at main street
Educational offerings
The staff is always helpful with MLS questions and legal questions.
It simply doesn't meet expectations.
Help with realtors who sell a tenth or twenty of big fulltime realtor in their expenses which get devided equality with the expenses a full time realtor gets from the smaller brokers. Maybe smaller brokers may stay longer than quitting because they have many of same exspences of the larger ones who benefit from the small ones paying a big part of the load.
Ray Pi/wowarrczyk C21Circle.Weestchester
PS.. Don't get me wrong Mike Gober is the best managing broker I worked for in the last 30 years.I can be called and talked to on how I feel. My opinion can be told to anyone.
Thank You
Your organization is too expensive .
Generally, I am satisfied.
User friendly.
Require subdivision when realtors do input makes comps much easier.
I appreciate the technical support good quality customer service.
Always get back with me when something is requested. Usually right away.
Thanks for the great service.
Appreciated. In business since 1975 & appreciate people helping out.
Knowledgeable too.
Ben Cocogliato
RCI Real Estate Group
The Mainstreet disappoints me with high fees and little value. To fix it, lower fees, offer practical tools like data analytics or modern marketing resources, and be transparent about how dues help us. Show you care about realtors, not just revenue.
I've never had an issue with Mainstreet.