Customer Testimonials

Like the help and positive attitude from your employees.

Super customer service. Friendly and engaging.

Great service, thanks team.

I’ve always been impressed with Chris and his staff! Extremely knowledgeable and friendly!

Staff very knowledgeable and helpful

Knowledge people servicing bikes, convenient and everyone is very helpful

Everyone is very helpful and pleasant and eager to help and Alene always goes the extra mile for you appreciate it Name removed

Friendly and very knowledgeable staff. Thank you, Samantha!

the products and the service are both top notch.

Excellent service and made my purchase easy and convenient! Thank you!

Both Garrett and Jacob were terrific. Garrett gave me guidance on the type of bike to buy and when I went to pick it up, Jacob checked over my bike and patiently showed me how to take care of it (oiling the chain, how to put on my lights, etc.). I never felt rushed and learned a lot. You've created a lovely environment to shop and learn about bikes. Thank you.

Joe was very helpful and professional. The purchase of my Hightower went seamlessly and I'm looking forward to riding with Santa Cruz again.

The service that was done to are bikes fixed the issue the first time.

Working with Joe was great. He was very knowledgable, patient, and friendly over the course of many visits as I wrestled with the idea of purchasing a TREK Verve +3. I finally decided to go ahead with the purchase and, after two days of riding, I am very happy with the bike. I look forward to returning to the store and working with Joe on future purchases.

Friendly and helpful service. Willing to take the time to help make a decision on the right bike

Sales person was very helpful, I liked the fact that you maintain a large inventory.

Everyone was super friendly and a pleasure to deal with.

As a customer who rides, I appreciate being able to schedule an appt for a MCC Tune-Up where I was able to bring my bike to the shop the day before the appt and pick up the bike at the end of day of the scheduled appt. Now, that is how bike maintenance service should operate. Please keep that operational process ongoing. As a cyclist who does not appreciate down time during training, your shop scheduling etc is terrific. Keep it up…

First name removed Stevens
Mystic

Professional and knowledgeable sales and service representatives, and quality brand products all in one place! Whenever I need help, there is always someone who is willing and capable of doing whatever is needed to ensure my satisfaction.

outstanding service

I cam in looking for a shifter cable, but ended up purchasing a new rear light as well. Excellent selection of gear, accessories, etc. Sales staff helpful; not pushy.

Fast, friendly, knowledgeable service.

You have great products and knowledge, AND it is important to support a local business. You get much more than online ordering.

They guys were just great. Took care of servicing my bike right on the spot while I waited which was terrific!

good product selection and service

The staff is friendly and very knowledgeable, the prices are reasonable, and the service is top notch. It doesn't hurt that they have a "bike museum" hanging from their rafters.

Sam was very helpful, she fixed my bike while I waited!

What a delightful bicycle repair woman, whose name I forget. Helpful and educational.

The staff is always very helpful and there's a good range of products.

All the staff at Mystic, Cycle Worx are attentive and care about the experience of shoppers. They routinely go above and beyond.