- Phone: (860) 572-7433
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Customer Testimonials
Based on knowledge and service, the experience was great. The fact that I have no family (or even friends) nearby means that a referral is unlikely, but you would be first, should the occasion arise!
Quality products and good staff
Repair services and sales assistance are both excellent!
Joe was well informed and a great resource
Friendly & knowledgeable staff make purchases easier as their experience with the products, and variety of options keep you coming back.
Very friendly and helpful always willing to find a solution to your problem. Excellent products
Employees are a joy to interface with
Quality products and service.
Your staff is very proficient and helpful.
Nick serviced the brakes on my electric bike and did a great job, all while answering all my endless questions.
Thank you,
Name removed
Great service and wonderful people! Had a very sentimental road bike packed up for shipping overseas, they took care of me and couldn't have asked for a better group. Thanks all!
Great job replacing bearings in front bracket. Did the job in 20 minutes at a very fair price.đź‘Ť
First name removed C.
Everyone should go here.
Knowledgeable, friendly staff and quality products.
Excellent and fast service on my bicycle tune up.
Friendly, knowledgeable, cool, nice, honest - loved the availability of product and atmosphere.
Quality products. Great people and service.
Great customer service!
You are always helpful when I need advice, and very quick to respond when I need a repair.
I would love to see you do more bike repair sessions this winter. I enjoyed what you did last year, and the tire changing seminar has really helped.
Friendly, knowledgeable and responsive staff. Purchase was seamless and bike is awesome!
You guys take personalized customer service to the next level. Every person I interact with makes me feel super special and genuinely cared for. You guys are seriously the best. Many, many thanks!!
Had my 9 year old Trek Domane which admittedly I don’t take good enough care of for a badly needed cleaning and tune up just a couple of weeks ago. Needed new tires, new chain; front and rear cassette ; handlebar taping ; cable tightening, etc.
Promised in a week and got it back in 6 days. Can’t believe what a wonderful job the guys have done. Honestly feels better than new! I had forgotten how great a bicycle I had. Thanks so much. First name removed R
I went in with my bike expecting I needed new tires and would have to leave my bike for a couple of days. Happy day for me, I can wait until spring for the new tires and the nice woman at the shop took care of my bike while I waited!! Thanks, everyone for exceeding my expectations!!
Elaine was very helpful and informative with all my questions. My order is on the way to Miami Florida. I will be ordering from you from now on
Honest assessment, quick service, good advice, Thanks
Mystic cycle employees are very knowledgeable and helpful!
Sam was awesome. I originally expected to have to leave my bike and pick up later. She immediately was able to evaluate the issue and fix it while I waited.
The people! Great service, easy to work with. Everyone goes out of their way to make your experience there a good one.
Very friendly & helpful staff. Greet you when you walk in and always feel welcome.
Joe spent about thirty minutes thoughtfully answering all my questions while selecting my bike which was ultimately a Trek Domane AL 5.
He was honest, knowledgeable and clear while helping me to understand the specific differences between bikes.
I’ve had the bike two days and had two workout rides. I find the geometry gears of the bike are perfect for my use. As bonus this bike improved my time by 15%.
Name removed
Great people and fast service!