Customer Testimonials

Mystic cycle takes the time to discuss what is going on and what needs to be fixed. They have practical good ideas. They have been my go to bike shop for decades

You are friendly and competent people who treat clients well . you do great work at a good price. you seem to be open when we need you even Sundays. Thanks for your excellent work and service Regards, Name removed

Excellent service at reasonable prices.

Loved the representative Ryan and the policy of ride before you buy . It will be something he always remembers he and his grandmother picking out his first big boy bike

Friendliest place in town.

Chris, Michael and Ryann are great to work with when shopping for a new bike or repairing a favorite. They go above and beyond to help and offer sound advice.

Bought a Fat Tire online, I had no clue what I was doing and fixing it myself wasn't going so great. The team showed me exactly what was wrong and gave me all the options. Price was good and the outcome was better. Shifts great and will test harder soon. Thank you.

Service Department was very helpful and knowledgeable, quick service repair.

Friendly staff who are professional and do a good job.

The staff is amazing. Very helpful and fun. Also very personable. They offered coffee in the store. They told me my dog was welcome in the store. Great atmosphere.

Great staff and a lot of knowledge with bikes

The staff at Mystic Cycle Centre is friendly and very knowledgeable. They made a recommendation of new tires for my Trek Procaliber 8 this spring and an upgraded Shimano rear brake this fall and the bike rides like new! I originally bought it from them in 2018, and they have kept it in great shape. I highly recommend the shop and staff. Thanks Mystic Cycle Centre!

People are very friendly and customer-focused. Always an enjoyable experience!

Friendly knowledgeable repair staff. Quick turnaround. Wide selection of mountain bikes.

What I really appreciate about this bike shop is their willingness to go above and beyond to make sure I got exactly what I wanted. They were able to source an ENVE Melee...even though they didn’t normally carry it...and then complete a custom build using several components I already owned, including my wheelset, rotors, and saddle.

All of this was done while I was 3,000 miles away in California. The communication was exceptional...everything was handled smoothly through email and phone calls and the bike was finished exactly on schedule, ready to ride the day I arrived in Connecticut.

I’ve worked with a lot of bike shops over the years, and this one truly stands out. The team is knowledgeable, professional, and genuinely cares about their customers. They went the extra mile in every way, and I couldn’t be happier with the experience.

Super friendly and very knowledgeable staff.

Very clean, very friendly, and well stocked with bikes and equipment…awesome place

Bicycle people, serving bicycle people! I think that sums it up. Everyone seems eager to help, and has a genuine interest in the customers needs.

Ceasar was very helpful. He installed my handlebar tape and showed me how to use everything like lights and the computer. I bought my bike from you a few years ago and you have always taken good care of me. Thank you

All the staff was great... Listened to what I was looking for to enhance my bike.... and helped me find it.

Service/tech on my bike was done the day I was told it would be.

Highly recommend Mystic Cycle!!

The BEST part of Mystic Cycle Center is SERVICE. I purchased an electric bicycle online since "Bluebird" happened to have an incredible half price sale one weekend. I had the bike shipped to Mystic Cycle Center to be assembled along with all sorts of silly gear like a front delivery basket and a dog basket on the back. They were WONDERFUL putting it together in no time flat. There is a super nice guy behind the counter that is very welcoming and he even opened the door for me once when he saw me ready to enter the store. Even though I felt like a heel not purchasing my bike from them, I am confident knowing they are so close to my home if I need my bike serviced. I would recommend Mystic Cycle Center to anyone looking to purchase or rent a bike as well. When my family visits me from California, my brother who is an avid cyclist rents their bikes for the week. There are no down sides to Mystic Cycle Center. They do it all!

Prompt, friendly ser3vice

Friendly, efficient, helpful. Caesar was great and took in an older but good Trek originally from MCC.

I am coming back today to have J assemble my vintage 1971 Peugot PX-10 and possibly my 91 Tom Kellogg Merlin

Great group of people always nice and helpful

The staff is extremely helpful. Always ready to answer questions and to help out. MCC is everything a bike shop should be

Love Trek products, your Mechanics are Great. Personable and very helpful, tough to find these days!

Extremely friendly and helpful staff

Employee was very polite, courteous and knowledgeable. Help dishonor purchase.

Knowledgeable, friendly, and willing to help staff (Michael). Brake cable was compromised and Mike was able to assess and replace within minutes! Thank you so much! -Matt

Friendly knowledgeable staff and name brand products.