Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 30, 2021 — Rated 7 out of 10 by B.R. Zerorez Boise
What could we do to improve?

I will gladly review your service once I receive my rug. They are cleaning it for me in your ZeroRez store. 😊

Report a concern   December 28, 2021 — Rated 10 out of 10 by Bruce Duty Zerorez Boise
What do you like about our products and services?

Exceptional customer service and quality work!

Report a concern   December 28, 2021 — Rated 10 out of 10 by A.F. Zerorez Boise
What do you like about our products and services?

Victor was on time and very professional!!! Outstanding service! thank you Victor.

Report a concern   December 23, 2021 — Rated 10 out of 10 by David Aizpitarte Zerorez Boise
What do you like about our products and services?

Great service thanks

Report a concern   December 22, 2021 — Rated 10 out of 10 by J.F. Zerorez Boise
What do you like about our products and services?

Well trained curious professionals. It was a pleasure to deal with them.

Report a concern   December 22, 2021 — Rated 10 out of 10 by Floyd Kinzler Zerorez Boise
What do you like about our products and services?

The service was extremely good. I am glad that the technician used steam to clean the tile. The job was completed in a timely fashion.

Report a concern   December 21, 2021 — Rated 10 out of 10 by Rachel Peterson Zerorez Boise
What do you like about our products and services?

EVERYTHING! The friendliness and professionalism of the staff, the quality of the cleaning, the attention to detail. This company gets it!

Report a concern   December 20, 2021 — Rated 10 out of 10 by L.W. Zerorez Boise
What do you like about our products and services?

the technician was helpful. took the time to explain options. the carpets look great.

Report a concern   December 19, 2021 — Rated 10 out of 10 by C.E. Zerorez Boise
What do you like about our products and services?

The carpets actually get cleaned and any stains we have come out.

Report a concern   December 18, 2021 — Rated 10 out of 10 by A.L. Zerorez Boise
What do you like about our products and services?

I love that it was quick and results were immediate. I loved that there were no chemical smells.

Report a concern   December 18, 2021 — Rated 10 out of 10 by Susan McGrath Zerorez Boise
What do you like about our products and services?

Zerorez did a great job. I used them at my big house and now, at my smaller house. I don't have any allergy issues with their products and don't worry about my dog, either. The employee was very polite and knowledgeable about products. I highly recommend Zerorez.

Report a concern   December 18, 2021 — Rated 10 out of 10 by Tom Munds Zerorez Boise
What do you like about our products and services?

Love Dave and he Crew! Thanks! Used Zerorez for years and will continue to do so!

Report a concern   December 18, 2021 — Rated 7 out of 10 by J.P. Zerorez Boise
What could we do to improve?

Carpet was pretty wet compared to expected & told during conversation to schedule.

Report a concern   December 16, 2021 — Rated 10 out of 10 by Karen Scott Zerorez Boise
What do you like about our products and services?

My carpet is 6+ years and this cleaning experience left my carpet looking the best it’s looked since my first cleaning. Great work!

Report a concern   December 16, 2021 — Rated 10 out of 10 by Philip McKay Zerorez Boise
What do you like about our products and services?

Great job, great price. Tech was professional and a pleasure to work with - showed up on time, did a great job, cleaned up afterwards.

Report a concern   December 15, 2021 — Rated 10 out of 10 by Briana Lamb Zerorez Boise
What do you like about our products and services?

We have had your services about 4 times I believe, and Wes by far exceeded all our other cleanings. It was his last of the day and was an extra added on. Highly recommend and the carpet is like a cloud. Thank you!

Report a concern   December 14, 2021 — Rated 8 out of 10 by M.L.M. Zerorez Boise
What could we do to improve?

I had two small upholstered chairs cleaned, in addition to carpeting in one room. When Anthony was finished, I noticed that the fabric on the "skirts" of the chairs didn't appear to be clean - there were still visible spots on them. Anthony explained that he couldn't clean those skirts because they have a cardboard insert to stiffen them. I understood the explanation, but I would have preferred to know AHEAD OF TIME that the chairs could not be cleaned completely. I'm not really sure how to solve the problem ... I'll have to figure out some kind of spot treatment, I guess. Would have been nice to have been informed before he started.

Also, there are a few dirt spots emerging on the carpet today -- Anthony explained that sometimes these stains wick up through from deep in the padding, and need to be recleaned. I appreciated that explanation. I will just have to reschedule, I guess, to have these spots cleaned again.

Thank you.

Report a concern   December 14, 2021 — Rated 10 out of 10 by Lynn Paoli Zerorez Boise
What do you like about our products and services?

Thank you for the extra costumer service. I appreciate the above and beyond that my technician went for my home. Carpets looked great and the title looks great.

Report a concern   December 12, 2021 — Rated 10 out of 10 by Melanie Jacob Zerorez Boise
What do you like about our products and services?

Booking is a breeze, the prices are affordable and I don’t have to wait all day to “see” when you’ll show up!

Report a concern   December 12, 2021 — Rated 10 out of 10 by Erin Rolfe Zerorez Boise
What do you like about our products and services?

Travis did an amazing job. Very through and with so much care! Very impressed and happy!

Report a concern   December 12, 2021 — Rated 10 out of 10 by M.B. Zerorez Boise
What do you like about our products and services?

Thoroughness and applying senior discount, bringing fans for helping in drying time.

Report a concern   December 12, 2021 — Rated 10 out of 10 by S.J. Zerorez Boise
What do you like about our products and services?

no chemicals. employees very positive . they do a great job.

Report a concern   December 12, 2021 — Rated 10 out of 10 by E.L. Zerorez Boise
What do you like about our products and services?

Service was very thorough and communicative throughout. My carpets looked totally transformed! Would definitely use again

Report a concern   December 12, 2021 — Rated 10 out of 10 by D.D. Zerorez Boise
What do you like about our products and services?

Quality job, great employee.

Report a concern   December 11, 2021 — Rated 10 out of 10 by R.B. Zerorez Boise
What do you like about our products and services?

Carter was great. We had to have a re-service. He was very knowledgeable and able to resolve the issue. Always appreciate the great customer service from Zerorez

Report a concern   December 11, 2021 — Rated 9 out of 10 by Patricia Rich Zerorez Boise
What do you like about our products and services?

Well I am hired you because I like the idea that there's no residue left in the carpet.

Report a concern   December 10, 2021 — Rated 8 out of 10 by T.A. Zerorez Boise
What could we do to improve?

I called an made an appointment and when I called to change the date, they said I was not scheduled. I scheduled again and got many messages confirming etc. Apparently, the first person did not know how to schedule. Perhaps you need to do additional training for people who schedule. The tech was great and appreciated all the calls to confirm.

Report a concern   December 10, 2021 — Rated 10 out of 10 by M.R.R. Zerorez Boise
What do you like about our products and services?

I’d ask for Dominque 😊! He was cheerful, professional, aimed to please and,
didn’t act put out by anything. Very respectful and courteous. Not only was Dominque all these things but he did a GREAT job. We are pleased with the job he did. Thank you 😊!

I like that the carpets get cleaned without harsh chemicals, soaked carpets, and dry fast 😊.

So thankful for a great experience all around!

High five to Dominque! You’ve got to do what you have to keep him because he makes your company look good.

Report a concern   December 9, 2021 — Rated 10 out of 10 by Giselle Vanderwyst Zerorez Boise
What do you like about our products and services?

I like the affordability and the products leave my carpets clean and fresh.

Report a concern   December 9, 2021 — Rated 10 out of 10 by Chad Hester Zerorez Boise
What do you like about our products and services?

There were some mistakes made but Zerorez stood behind their service and did everything to make it right. Really appreciate a company that stands behind their work/service and accepts responsibility and makes it right.


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