- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleanliness and efficiency
Professional and clean.
Very well informed staff friendly and fast and the carpet looks great
Well trained tech polite and informational.
Nice to be barefoot on carpet after the cleaning.
The only thing I would request is to please not try and change the appointment time. I work during the day and set the time window that is best for me. I requested this when I made the appointment and was still called to see if they could come earlier. Your technicians did a fabulous job and were courteous and efficient. However please listen to your customers when they make requests.
Products leave the carpets nice and clean to look at and to feel. Serve was outstanding.
They clean very well without alot of soap or residue - the tech. was very nice and explained everything he was going to do very friendly and professional. Love the work you do.
Quick and easy
We had our vents cleaned and our carpets cleaned. Both were done professionally and in a timely manner. The technician was very helpful in explaining the products. Very happy with everything.
Service people were excellent efficient friendly. Explained everything and
Carpets look
Great!!!!
Got very dirty furniture clean with pretty quick drying. Corbin was prompt and courteous.
Rusty did an incredible job! I felt that he went way above and beyond to make sure I was happy with the results, and I am!!! I've even had friends amazed by the results! I won't use anyone else in the future!
John was VERY professional and thorough. I loved how it smelled of oranges in my house after, and my carpets look amazing! I am so impressed with Zerorez and will definitely use in the future! Thanks
Quality of the work, the way our carpet looked afterwards and Jake's knowledge and willingness to explain everything.
They feel fresh and deep cleaning! We especially liked our technician and would request Nick in the future! He is so thorough and very knowledgeable!
I appreciate its clean, no chemicals system.
Zero residue.
Carpets look great. The technician communicated very well with me when I had to leave out of town.
I like that the carpets aren't crunchy when they dry.
I have had the carpet cleaned twice by zerorez in the room my dog has peed in. It smells worse that it did before.
Hi Leah-
We have unsuccessfully tried to reach you regarding the odor you smell. On our first appointment to remove the odor, we recommended performing a deep urine extraction, which you chose not to have us do. The same service was performed at the reservice of your room. Unfortunately, the soiling that you have in the carpet is deeper than what can be removed with a normal cleaning, and a deeper cleaning is required to remove the contaminants. This is an extra service, and does cost more than the normal cleaning does, but is really the only way to truly remove soiling such as urine.
Because we did not have the opportunity to remove the urine which is in the backing and the pad of the carpet, the moisture left in the carpet re-activated microbial growth in the urine spots, and the odor will increase dramatically. As the urine dries, the odor will abate, at least until the next cleaning. This is an issue that needs to be properly addressed in order to solve the problem correctly. Otherwise, it will continue. I'm sure you've noticed it gets worse on rainy days as well, and as the weather warms, it too will cause increased odor.
Please let us know when you are available, and we are more than happy to help you remove the contaminants from your carpet, and get it smelling good again.
The carpet and wood floor cleaning were amazing. Alex, the technician, did everything we asked, even when we changed our minds. He was flexible, courteous and professional. He explained everything very well and made sure to answer any questions we had. For carpets and wood, I would highly recommend Zerorez!
I am not happy at all about the granite cleaning/sealing. I am not convinced the products used are any different than what I could have bought and put on myself. I was expecting to see areas with mild water spots to be better than before, some visible difference at least, especially for the PRICE. I would like to talk to someone because I am not happy about it. Thank you! Jennifer Phone number removed
Friendly and knowledgeable staff. Offered me advice and were very timely. Also honored an older deal when they did not have to. Very very enjoyable experience.
Always pleasant and professional, while providing excellent care.
Service was excellent, would recommend to our friends.
Personalbe and did a GREAT job.
Great service, explained everything, was patient and did a great job.
Great, thorough service.
Timely, helpful and efficient technician. The work left our carpets soft and clean.
Our carpets still smell horribly of dog urine.
Hi Deanna-
We have tried unsuccessfully to reach you regarding the urine odor in left in the carpet. We treated the area for urine smell, but as requested, we did not treat to the full recommendation of our technician. Unfortunately, urine can be very difficult to remove, and often requires substantial time and product resources to remove thoroughly, and worse yet, if not done thoroughly, the odor and stains can get worse.
As technicians, we recommend treatments based on what we can see, and will do tests to try to determine the best course of action. We make the recommendation to you, the customer, prior to actually starting treatments. We try very hard to be respectful of your budget, but sometimes what is budgeted is not sufficient to completely remove the soiling. This will cause the odors to return, with a vengeance. Sometimes the visible staining is worse as well.
We are happy to help you remove the urine from the carpet, and are more than happy to give it one more go, but understand, the minor treatment that was done may not be sufficient. Please let us know how you'd like to proceed.
Great customer service skills
Checked with me before leaving to make sure I was happy with the work