- Phone: 208-383-1000
based on 11537 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was extremely personable, the quality of service, carpets turned out amazing.
Our carpet is only 6 years old. We have no pets and it is just the two of us. We do not wear our street shoes in the house. The carpet didn't look any different after the cleaning than before we had it cleaned. The last time we got the carpet cleaned we used Zerorez and they left the fans on the carpet until the following day then came back to get them. We were disappointed they didn't do it this time. The technician wasn't very professional. He was scheduled for 8:30 and called us at 8:34 and said he needed to stop for coffee and would get there by 9:00 to 9:15 at the latest. He was friendly and did wear his booties but he was so into his podcast he was listening to he was laughing out loud. It just didn't appear he had his mind on his job. We've already decided the next time we need our carpets cleaned we are going to get all wood floors instead. We just feel like it was a waste of money because it doesn't look any better than before.
Great company with great results!!!!!! A+
I was very thankful to the gentleman who did my carpets. He was thoughtful and hardworking and he really worked to get some pet odor out of the carpet. My carpet looks like new and the musky smell in my house is gone! I am so thankful!
Do not get the carpet too wet,please with service
On time
Thank you for your quick response to my request for services as we are clearing out a home for sale.
The Worst Carpet Cleaning Experience Ever
I had the most frustrating experience with Zerorez that I can recall. My carpets remained wet for an astonishing 48 hours, which is completely unacceptable. The technician admitted to having mechanical issues with his equipment and should have stopped the job immediately, but he didn’t. As a result, he left noticeable damage: scuffs on my walls that required repainting and grease on my floor and dining bench due to faulty equipment.
When I tried to resolve the issue with Zerorez, I was met with poor customer service. They only communicate via text and suggested that I use fans and wait for another technician to come out. This suggestion is ridiculous and did nothing to alleviate the disruption caused in my home.
Years ago, Zerorez lived up to its name, with carpets drying in just a couple of hours without the need for additional vacuuming. Sadly, this experience was the complete opposite. I am deeply dissatisfied and strongly advise everyone to avoid Zerorez. The stress and inconvenience caused were unbearable, and I hope no one else has to endure such a dreadful service.
The biggest reason is they never try to up-sell with some high pressure or special product line. They just show up on time and clean the carpet.
Great service ! Carpets came out clean as can be . We would definitely recommend Zerorez . Excellent work !!
Reasonable price and so clean !
My carpet looked and felt fluffier!
Super easy to schedule, great service, excellent prices. Staff is always awesome and helpful.
Jonathan was very professional & thorough in cleaning my carpets. This is the cleanest my carpets have ever been.
promptness and customer service.
The only reason we need cleaning was for the traffic patters which look the exact same.
Everything
That you don’t use soap.
Our technician was wonderful! Thank you
We had a service done yesterday and Teagan was so professional and took time to explain everything. He did a great job and we are looking forward to having our carpets done again in the fall. Thanks!
Great communication and explained the process as it was being done. Looks amazing!
I got the leather recliner back that you were going to get the stale smoke smell out, but it’s still there. Nothing has changed. What options do I have?
Your young men were on time, professional and easy to deal with. They most importantly did a very good job on my carpet.
Efficient and friendly to work with.
Unfortunately there were noticeable stains after carpet dried. I was told to vacuum really well as soon as carpet dried, which I did. I went over part of my bedroom that had just been done with my home machine and the water was pretty dirty considering it had just been cleaned and vacuumed.
I guess I expected a better job to be done, plus I have never been told to vacuum as soon as carpet dried because I would need to pick up dirt that rose to the surface. I guess I thought that the cleaning was supposed to actually clean the carpet.
Way late arriving, carpet still damp more than 24hours later
Our service person, Levi was courteous on the phone asking to arrive early, thorough in explaining what will happen during the cleaning process, was respectful of our home, and worked diligently the entire time there.
We would highly recommend requesting him as your service tech when booking with Zero Rez
We read great reviews about ZeroRez. The Company lived up to our expectations. The two technicians, Dylan and Josh, were great! They informed us about the product used, were efficient and friendly, and our carpets looked wonderful after they cleaned them!
Thank You for excellent service!
We had our c@pets cleaned yesterday by Levi. He was so professional, meticulous and efficient! Great service, as usual from Zerorez Boise.
Dylan was awesome! Professional, thorough, and all around wonderful!