- Phone: 208-383-1000
based on 11538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Polite technician
Dear ZeroRez Team,
Monday a week ago you sent someone to clean out our vents. Unfortunately after the cleaning process we encountered issues with our system. The Airflow upstairs is not as strong as it was before. The representative was very friendly but nevertheless we noticed a dent in the wall at the bottom of the stairs and some paint that scraped off due to the dent. This was noticed right after he left.
I believe he put one yellow wall protector downstairs where the hose was pulled up. Although two corners experienced Paint scrape offs where no protector must have been installed.
In addition, your website and a representative we booked the appointment through said the vents would be scraped with a brush. This did not happen. A hose was used (a long vacuum cleaner) and a device that blows air sideways while a vacuum is installed at the vent.
After using our phone to record the vent after the service was done you can clearly see the dust which is still on the upper part of the airflow pipe. I am happy to send pictures if you desire.
I think you can understand that we did not feel taken care of especially with the damages (again, happy to provide pictures).
Please get back to us either via Phone Phone number removed or email (Email address removed) to find a solution.
I can always count on your professional technicians every time...and their friendliness. I like the way they explain things to me & the results are always fantastic! Turns my "older" rug into a bit of new each time. You are the BESST!!!!
Feel good about making a healthier choice for carpet cleaning.
Nick was great. He advised me on services, gave me quotes on services I will want in the future and kept me updated on progress throughout my cleaning service. I was very pleased.
On time. Stayed on task. Did a good job.
Sean was great. He worked really hard to get our old, really used carpet clean. And he did a great job. We have a lot of kids and he was also really kind and patient with them.
Zerorez is not the cheapest in town, but they are worth every penny you pay.
No residue. Friendly and efficient technician.
The people are very nice and it is easy to schedule. We have had the same young man do our RV for three years and are extremely happy. I like being able to have someone that is familiar with the job . Hope to have him do our house too.
The people. Larry was awesome.
I am very pleased with the results. The staff was professional, friendly and fast. I would be happy to recommend them. I already have.
I liked the night and day difference that I saw in the carpets. Nick explained the different types of wear on the carpet. I was cleaning to move out of the apartment so I don’t get to enjoy the nice clean carpets but I will definitely consider using Zerorez in my new residence so I get to enjoy the cleanliness!
Great service clean, no harsh chemicals.
Carpet looks like new!
Thoroughness of your work, professionalism of your associates and respect for your patrons
We have used you at western aircraft
The thorough explanation and implied care Zack provided.
I have used Zerorez in TX and am happy with my results here in ID as well.
The guy that came out was super nice and friendly but our carpet doesn’t look any better than before we had it cleaned, we paid extra for the spot removal and the spots are still there!
Thank you for your review. Please reach out to us at 208-383-1000 and let us know when we might return to re-clean those areas. Thank you!
The one to two hour dry time is not accurate. It actually took approximately 8 hrs to dry. They considered my living room 15x22 to be two rooms. There are still 2 stains that I can see since the carpet dried. Although it of course looks nicer I could have done the same job with my own cleaner. Just maybe not as fast. However I would have saved allot of money Won’t be calling them again. For what I paid it really wasn’t worth it for me.
Hello Andrea,
Thank you for taking the time to provide us with your feedback. It always important to see where we can improve. Our dry time is anywhere between 4 to 8 hours. I apologize for any miscommunication in that. Getting the Sub topical treatment can cause the dry time to be a bit longer as it requires more saturation to help flush those stains out.
Normally if a room is over 300 square feet, there is an additional charge. It does however look like Larry provided you with a discount so that you didn't have to pay that extra amount. I apologize that the carpets are not as clean as you would like them to be. We have tried to reach out to you to get you set up for a possible re-service. Please contact us back so we can help address your concerns. 208-383-1000 Thank you
Carpets not so wet.
Had a good experience, with duct cleaning and carpet cleaning
Itemized pricing so I could decide how much to do this time vs. another time. Worked quickly, and let me know the progress. Gave me appropriate advice and warnings of risks.
the carpet dried very quickly and no chemical smell.
Excellent customer service, and a through and professional job.
I appreciate you asking for feedback. First of all, I know that if I called and asked you to come back, you would. However, I'm disappointed by the process and why I'm still unsatisfied. I called with a pet odor problem. I had a blacklight and was aware of some of the problem areas and pointed them out. After the first cleaning and treatment, I was unsatisfied and the tech came back. This time he used his own blacklight, which was much stronger than mine, and we saw that the walls and baseboards were much more soiled than I'd realized. I sent him away, figuring it made more sense for me to work on the walls before he did more work on the carpet. After I scrubbed, then painted with Killz and latex paint, the odor remained so I called again. Two techs came again and worked on the known problem areas, using a sub topical biological treatment, for which I paid an additional (discounted) fee. I have no objection to paying the fee, I just don't understand why it wasn't recommended in the first place, given the nature of the problem. The odor still persists, and now I have a stronger blacklight myself, and I see more spots throughout the room. I don't understand why more "diagnostic" work wasn't done to determine the extent of the problem. i reported what I knew, but you guys are professionals and were better equipped to determine what was needed. At this point, I think we are just going to recarpet. I am not going to go around telling people how awful Zerorez is, I don't think that at all. For cleaning other than cat urine, I have no doubt your service is superior and I may very well use it myself in the future. But I had high hopes for what I knew was a big problem, and I wish my expectations had been more realistic. Again, I'm mostly disappointed that you did not do the diagnostic work in the beginning - that would have made the most sense to me.
Thank you for your review and for letting us come back out and re-clean that area. We do our best to serve you as the customer, and try to identify what needs to be done for your cleaning in the first visit. Most of the time we are pretty accurate in our procedures, but occasionally mistakes can happen. We appreciate your understanding and for taking the time to work with us. Thank you and we look forward to hearing from you in the future.
Erik did great job explaining products and cleaning the carpet.
Excellent service
Service was fantastic! Everyone we worked with from scheduling, quote, and cleaning was absolutely wonderful! Actual price didn’t change from our technician’s initial quote, so no surprises. Technician was prompt and so kind. We’ll happily recommend you to anyone and definitely be repeat customers. Thank you!
The carpets were very clean and looked great! The problem occurred in that when I called to schedule, I asked about the $99 special for three rooms that we heard about on the radio. When the technician came out, he said it was $39 per room for 3 room special. We needed to get the carpets cleaned that day, and we had driven out to Nampa from Eagle for this service, so we just wanted to get it done!