- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service, and a through and professional job.
I appreciate you asking for feedback. First of all, I know that if I called and asked you to come back, you would. However, I'm disappointed by the process and why I'm still unsatisfied. I called with a pet odor problem. I had a blacklight and was aware of some of the problem areas and pointed them out. After the first cleaning and treatment, I was unsatisfied and the tech came back. This time he used his own blacklight, which was much stronger than mine, and we saw that the walls and baseboards were much more soiled than I'd realized. I sent him away, figuring it made more sense for me to work on the walls before he did more work on the carpet. After I scrubbed, then painted with Killz and latex paint, the odor remained so I called again. Two techs came again and worked on the known problem areas, using a sub topical biological treatment, for which I paid an additional (discounted) fee. I have no objection to paying the fee, I just don't understand why it wasn't recommended in the first place, given the nature of the problem. The odor still persists, and now I have a stronger blacklight myself, and I see more spots throughout the room. I don't understand why more "diagnostic" work wasn't done to determine the extent of the problem. i reported what I knew, but you guys are professionals and were better equipped to determine what was needed. At this point, I think we are just going to recarpet. I am not going to go around telling people how awful Zerorez is, I don't think that at all. For cleaning other than cat urine, I have no doubt your service is superior and I may very well use it myself in the future. But I had high hopes for what I knew was a big problem, and I wish my expectations had been more realistic. Again, I'm mostly disappointed that you did not do the diagnostic work in the beginning - that would have made the most sense to me.
Thank you for your review and for letting us come back out and re-clean that area. We do our best to serve you as the customer, and try to identify what needs to be done for your cleaning in the first visit. Most of the time we are pretty accurate in our procedures, but occasionally mistakes can happen. We appreciate your understanding and for taking the time to work with us. Thank you and we look forward to hearing from you in the future.
Erik did great job explaining products and cleaning the carpet.
Excellent service
Service was fantastic! Everyone we worked with from scheduling, quote, and cleaning was absolutely wonderful! Actual price didn’t change from our technician’s initial quote, so no surprises. Technician was prompt and so kind. We’ll happily recommend you to anyone and definitely be repeat customers. Thank you!
The guy was very professional. Told us about the different services that zerorez offered. Was really nice and got right to work. Finished before he said he would have.
It works!
You came quickly and had a friendly guy do the cleaning. Care was taken with corner guards so as not to scratch the house.
We had three rooms and a sectional cleaned. My carpets are as clean as the day be bought the house (three years ago). Very impressed with our technician, Eric, who went above and beyond to clean our very stained cream colored sectional. Definitely a customer from here on out!
It dried very fast and looks great!!!
Your cleaner was very personable and outlined exactly what he was going to do on each step of
the job. He gave us what I thought was very good advice on how we should proceed on cleaning our hall runner which was a handmade Moroccan rug. The cleaning job he did on our
carpets was the best ever that we have had. He definitely is a 10+ employee.
You did a good job
My carpet looks Great! Sebastian did a great job. He was friendly, thorough and lrofessional.
That you don’t use chemicals
Pet friendly
Accommodating service. Friendly, efficient. My carpets look terrific.
This is the first time using Zerorez and I was a little surprised there was an environment water disposal charge added to my bill. Not knowing how Zerorez disposal the waste once it leave the house, it just caused me to question. I don't have an issue with the charge, I just would like to know up front and not be surprised for first time user. This service was perform on my rental and I am not there to see the end result. I will have my house clean this Friday 10/12 and I would be able to give a better review on the service.
Hi Susan,
Thank you for your review. The Environmental Fee is issued to help us with rising costs of production and transporting the cleaning solutions we use, and the transport and disposal of the waste water. We have tried to be as up front about it as we can- it is specifically mentioned at your initial estimate, we put it in our confirmation email, and it is listed on the receipt. We also have it on our FAQ page. I'm sorry we dropped the ball in explaining to you what the fee was for and that the fee was there in the first place, and I thank you for letting us know that we weren't clear in our communications.
Clean carpets and they dried quickly!
The carpet looks great.
You are prompt, professional, and easy to work with. I also appreciate the phone call with estimated time of arrival.
Nick provided good explanations of how he was cleaning the carpet. He was able to fix the problem of getting out a reoccurring stain on the carpet.
Your technician was thorough and worked quickly.
Carpets look new!
No chemicals and fast service!
My technician was great. I had my neighbor come in and check out my carpet because I was so impressed.
Carpet always smell clean and is clean.
Shawn did a great job. Very nice guy.
You were able to schedule me the next day which was really nice. Your Tec was very nice, showed up on time and did a very nice job. He explained why some of the areas on the carpet did not get as clean as the rest. I was hoping the grout would get cleaner but it is white and is older. I was very happy with your service.
Clean without the crunch
Excellent natural product and service!
the carpet dried very quickly and no chemical smell.