- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was stellar! The servicemen that came to my house were awesome, timely and very helpful!
They are very courteous and polite! They really do an awesome job! Thank you so much Zerorez!!
Great customer service and friendly pu actual staff!
Did a great job. Got out some difficult looking stains and the floors looks great. Very easy to work with. Thanks!
Tomorrow will be a week ago you serviced my home. I had 3 rooms cleaned and treatment for dog urine. I did not elect for the more expensive treatment which would include I guess heavier treatment for the padding in your carpet but that’s because I plan on replacing my carpet with hardwood this next year. But I have to say I do not smell any urine and I do not see any traces which were very visible of pee spots before Zerorez arrived to my house. Im grateful you were able to come out the next day after I put my dog down. Her memories remain. Not the carpet stains. 🐾
The carpets were very clean and looked great! The problem occurred in that when I called to schedule, I asked about the $99 special for three rooms that we heard about on the radio. When the technician came out, he said it was $39 per room for 3 room special. We needed to get the carpets cleaned that day, and we had driven out to Nampa from Eagle for this service, so we just wanted to get it done!
Great service. Polite technician
Dear ZeroRez Team,
Monday a week ago you sent someone to clean out our vents. Unfortunately after the cleaning process we encountered issues with our system. The Airflow upstairs is not as strong as it was before. The representative was very friendly but nevertheless we noticed a dent in the wall at the bottom of the stairs and some paint that scraped off due to the dent. This was noticed right after he left.
I believe he put one yellow wall protector downstairs where the hose was pulled up. Although two corners experienced Paint scrape offs where no protector must have been installed.
In addition, your website and a representative we booked the appointment through said the vents would be scraped with a brush. This did not happen. A hose was used (a long vacuum cleaner) and a device that blows air sideways while a vacuum is installed at the vent.
After using our phone to record the vent after the service was done you can clearly see the dust which is still on the upper part of the airflow pipe. I am happy to send pictures if you desire.
I think you can understand that we did not feel taken care of especially with the damages (again, happy to provide pictures).
Please get back to us either via Phone Phone number removed or email (Email address removed) to find a solution.
I can always count on your professional technicians every time...and their friendliness. I like the way they explain things to me & the results are always fantastic! Turns my "older" rug into a bit of new each time. You are the BESST!!!!
Feel good about making a healthier choice for carpet cleaning.
Nick was great. He advised me on services, gave me quotes on services I will want in the future and kept me updated on progress throughout my cleaning service. I was very pleased.
On time. Stayed on task. Did a good job.
Sean was great. He worked really hard to get our old, really used carpet clean. And he did a great job. We have a lot of kids and he was also really kind and patient with them.
Zerorez is not the cheapest in town, but they are worth every penny you pay.
No residue. Friendly and efficient technician.
The people are very nice and it is easy to schedule. We have had the same young man do our RV for three years and are extremely happy. I like being able to have someone that is familiar with the job . Hope to have him do our house too.
The people. Larry was awesome.
I am very pleased with the results. The staff was professional, friendly and fast. I would be happy to recommend them. I already have.
I liked the night and day difference that I saw in the carpets. Nick explained the different types of wear on the carpet. I was cleaning to move out of the apartment so I don’t get to enjoy the nice clean carpets but I will definitely consider using Zerorez in my new residence so I get to enjoy the cleanliness!
Great service clean, no harsh chemicals.
Carpet looks like new!
Thoroughness of your work, professionalism of your associates and respect for your patrons
We have used you at western aircraft
The thorough explanation and implied care Zack provided.
I have used Zerorez in TX and am happy with my results here in ID as well.
The guy that came out was super nice and friendly but our carpet doesn’t look any better than before we had it cleaned, we paid extra for the spot removal and the spots are still there!
Thank you for your review. Please reach out to us at 208-383-1000 and let us know when we might return to re-clean those areas. Thank you!
The one to two hour dry time is not accurate. It actually took approximately 8 hrs to dry. They considered my living room 15x22 to be two rooms. There are still 2 stains that I can see since the carpet dried. Although it of course looks nicer I could have done the same job with my own cleaner. Just maybe not as fast. However I would have saved allot of money Won’t be calling them again. For what I paid it really wasn’t worth it for me.
Hello Andrea,
Thank you for taking the time to provide us with your feedback. It always important to see where we can improve. Our dry time is anywhere between 4 to 8 hours. I apologize for any miscommunication in that. Getting the Sub topical treatment can cause the dry time to be a bit longer as it requires more saturation to help flush those stains out.
Normally if a room is over 300 square feet, there is an additional charge. It does however look like Larry provided you with a discount so that you didn't have to pay that extra amount. I apologize that the carpets are not as clean as you would like them to be. We have tried to reach out to you to get you set up for a possible re-service. Please contact us back so we can help address your concerns. 208-383-1000 Thank you
Carpets not so wet.
Had a good experience, with duct cleaning and carpet cleaning
Itemized pricing so I could decide how much to do this time vs. another time. Worked quickly, and let me know the progress. Gave me appropriate advice and warnings of risks.
I observed the techs application which was not only excellent, but his knowledge and explanation of your product and how it works was superb. I will definitely use you guys again