- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician did a good job, arrived at the time advised. Proceeded to get his equipment in order and began work. Did a good job.
The team you sent was SO friendly! They did such a great job I almost cried. My home is so beautiful and clean, I couldn’t be happier.
Clean, polite and called when he was on his way. Came back and cleaned up re-appearing spots
Very professional and friendly, did a great job!
Both the person I spoke to via phone when I set up my appointment and the technician who cleaned my carpets and upholstered furniture were friendly, respectful and professional. All my questions and concerns were addressed promptly. I had no problem adding my upholstered furniture to my original appointment for carpet cleaning
The technician who did the actual cleaning was courteous as we did a walk-through and I explained what I wanted cleaned. He was able to provide me with a quote for cleaning my upholstered furniture, and he cheerfully agreed to not count my VERY small hallway as a room when calculating the price for cleaning the carpets.
After the initial cleaning, there were some strange stripes on my light colored living room carpet. When I called, the person who answered the phone had a positive attitude as she listened to my concern, and she promptly scheduled the technician who had originally cleaned my carpets to come for a follow-up cleaning.
When the technician arrived, he immediately saw the areas I was concerned about, and he re-cleaned all of the traffic areas in the living room where the stripes had been. Now, all my carpets and furniture are beautifully clean. They almost look brand new, and they were installed over 15 years ago.
I will definitely call Zerorez again when I need my carpets or furniture cleaned.
The technician that cleaned our carpets was very professional and courteous. He did a great job. My carpets look amazing.
The service we received was well explained and carried out. Our service rep was friendly and thorough. Thanks!
Friendly staff and service
Puntual, excellent work. David was kind and thoughtful when considering what my carpets needed and with what it would cost.
Great job cleaning and very thorough job by employee. Would use him again.
Timely and well done. Great results.
I feel that I was over charged for what I received. I had only minimal traffic areas done in 2 of the 4 rooms and was charged for entire room rates.
Upselling is annoying. I understand why you do it, but still, annoying. A perfect visit would involve no upselling.
Your technician was very knowledgeable and took the time to listen to fix the problem.
Nick did a fantastic job. He was very professional and answered all my questions. He really went the exrra mile to make sure I was taken care of. The carpet looks amazing. Every stain came out. He knows a lot about different ttpes of stains and how to get them out. I will be letting people know to use Zerorez 100%.
Sean was awesome! Explained everything so well, made great suggestions & did an excellent job! Will def use you guys again, & highly recommend!
This was my first experience with your company. It was a good first experience. My technician was so knowledgeable and worked so quickly. It would have been easier for me to have a written invoice where the upsale item (fiber protectant) could have been noted rather than me trying to remember the details to share with my husband.
results were great! it took a little longer than I expected
The people at ZeroRez are very professional and friendly. The guy who came to the house to clean the carpets was great - he arrived on time and he cleaned the carpets thoroughly.
You don't use soap! And you go out of the way to please your customers. That keeps me coming back Everytime! 😊
The stairs were wet 2 days after being cleaned, and they smell. The other areas dried after about 10 hours with fans blowing on them constantly. I did appreciate that the salesperson took care not to damage our walls, and didn't try to upsell us.
The guy that came out was great, but I was disappointed with the product. A fresh coffee stain didn’t come out and the carpets got crunchy and took close to over night to dry.
Very professional and knowledgeable technician. Our carpets look great!
Did a great job in cleaning! Very professional!
I like that no chemicals are used.
We have been with several years to clean our carpet and we have never been disappointed with them. Every time they come and clean the carpet or other things we have had them do and they do it with excellence. The carpet they cleaned yesterday looks like new once more. Thank you!
Service was thorough and exceptional. Thank you!
Impressions were still left in carpet from where previous furniture was. Other steam cleaners in the past have always been able to remove previous furniture impressions. Dry time this time of year was up to 8 hours, not much different from traditional cleaners that seem to do a better deeper cleaning. Also, it only took them approx. 1 hour to do the 1200sf 2 bedroom townhouse. The cost was overpriced as well.
Dave was on time, very competent and gave good advise on carpet care and we were very pleased with the service.
They were able to get Duct tape sticky off where it had been laid in a doorway to cover a cord. They got out an aluminum stain from a pie plate under a plant, rust. My carpet is 13 years old and the nap is raised, it looks wonderful. I don't usually give comments but they really deserve it!