- Phone: 208-383-1000
based on 11538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service we received was well explained and carried out. Our service rep was friendly and thorough. Thanks!
Friendly staff and service
Puntual, excellent work. David was kind and thoughtful when considering what my carpets needed and with what it would cost.
Great job cleaning and very thorough job by employee. Would use him again.
Timely and well done. Great results.
I feel that I was over charged for what I received. I had only minimal traffic areas done in 2 of the 4 rooms and was charged for entire room rates.
Upselling is annoying. I understand why you do it, but still, annoying. A perfect visit would involve no upselling.
Your technician was very knowledgeable and took the time to listen to fix the problem.
Nick did a fantastic job. He was very professional and answered all my questions. He really went the exrra mile to make sure I was taken care of. The carpet looks amazing. Every stain came out. He knows a lot about different ttpes of stains and how to get them out. I will be letting people know to use Zerorez 100%.
Sean was awesome! Explained everything so well, made great suggestions & did an excellent job! Will def use you guys again, & highly recommend!
This was my first experience with your company. It was a good first experience. My technician was so knowledgeable and worked so quickly. It would have been easier for me to have a written invoice where the upsale item (fiber protectant) could have been noted rather than me trying to remember the details to share with my husband.
results were great! it took a little longer than I expected
The people at ZeroRez are very professional and friendly. The guy who came to the house to clean the carpets was great - he arrived on time and he cleaned the carpets thoroughly.
You don't use soap! And you go out of the way to please your customers. That keeps me coming back Everytime! 😊
The stairs were wet 2 days after being cleaned, and they smell. The other areas dried after about 10 hours with fans blowing on them constantly. I did appreciate that the salesperson took care not to damage our walls, and didn't try to upsell us.
The guy that came out was great, but I was disappointed with the product. A fresh coffee stain didn’t come out and the carpets got crunchy and took close to over night to dry.
Very professional and knowledgeable technician. Our carpets look great!
Did a great job in cleaning! Very professional!
I like that no chemicals are used.
We have been with several years to clean our carpet and we have never been disappointed with them. Every time they come and clean the carpet or other things we have had them do and they do it with excellence. The carpet they cleaned yesterday looks like new once more. Thank you!
Service was thorough and exceptional. Thank you!
Impressions were still left in carpet from where previous furniture was. Other steam cleaners in the past have always been able to remove previous furniture impressions. Dry time this time of year was up to 8 hours, not much different from traditional cleaners that seem to do a better deeper cleaning. Also, it only took them approx. 1 hour to do the 1200sf 2 bedroom townhouse. The cost was overpriced as well.
Dave was on time, very competent and gave good advise on carpet care and we were very pleased with the service.
The service was great, the results were excellent!
Online service request, carpet dries quickly, friendly techs.
Good quality product.
Great friendly service from Sean.
Great job cleaning the carpets
Very good experience from initial outreach to getting carpets cleaned. Eric was fantastic - very knowledgeable, friendly, fast, thorough. Highly recommend the company and service. Will definitely use again.

The technician that cleaned our carpets was very professional and courteous. He did a great job. My carpets look amazing.