Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 22, 2019 — Rated 10 out of 10 by J.W. Zerorez Boise
What do you like about our products and services?

The technician that cleaned our carpets was very professional and courteous. He did a great job. My carpets look amazing.

Report a concern   February 22, 2019 — Rated 10 out of 10 by J.G. Zerorez Boise
What do you like about our products and services?

The service we received was well explained and carried out. Our service rep was friendly and thorough. Thanks!

Report a concern   February 22, 2019 — Rated 10 out of 10 by Jimmy Tellez Zerorez Boise
What do you like about our products and services?

Friendly staff and service

Report a concern   February 22, 2019 — Rated 10 out of 10 by Judy Wallesen Zerorez Boise
What do you like about our products and services?

Puntual, excellent work. David was kind and thoughtful when considering what my carpets needed and with what it would cost.

Report a concern   February 21, 2019 — Rated 10 out of 10 by G.K. Zerorez Boise
What do you like about our products and services?

Great job cleaning and very thorough job by employee. Would use him again.

Report a concern   February 21, 2019 — Rated 10 out of 10 by M.R. Zerorez Boise
What do you like about our products and services?

Timely and well done. Great results.

Report a concern   February 21, 2019 — Rated 5 out of 10 by K.I. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I feel that I was over charged for what I received. I had only minimal traffic areas done in 2 of the 4 rooms and was charged for entire room rates.

Report a concern   February 21, 2019 — Rated 8 out of 10 by S.A.M.A. Zerorez Boise
What could we do to improve?

Upselling is annoying. I understand why you do it, but still, annoying. A perfect visit would involve no upselling.

Report a concern   February 21, 2019 — Rated 10 out of 10 by D.G. Zerorez Boise
What do you like about our products and services?

Your technician was very knowledgeable and took the time to listen to fix the problem.

Report a concern   February 21, 2019 — Rated 10 out of 10 by Nichole Miller Zerorez Boise
What do you like about our products and services?

Nick did a fantastic job. He was very professional and answered all my questions. He really went the exrra mile to make sure I was taken care of. The carpet looks amazing. Every stain came out. He knows a lot about different ttpes of stains and how to get them out. I will be letting people know to use Zerorez 100%.

Report a concern   February 21, 2019 — Rated 10 out of 10 by Jodi Suglio Zerorez Boise
What do you like about our products and services?

Sean was awesome! Explained everything so well, made great suggestions & did an excellent job! Will def use you guys again, & highly recommend!

Report a concern   February 20, 2019 — Rated 8 out of 10 by A.B. Zerorez Boise
What could we do to improve?

This was my first experience with your company. It was a good first experience. My technician was so knowledgeable and worked so quickly. It would have been easier for me to have a written invoice where the upsale item (fiber protectant) could have been noted rather than me trying to remember the details to share with my husband.

Report a concern   February 20, 2019 — Rated 8 out of 10 by J.T. Zerorez Boise
What could we do to improve?

results were great! it took a little longer than I expected

Report a concern   February 19, 2019 — Rated 10 out of 10 by S.B. Zerorez Boise
What do you like about our products and services?

The people at ZeroRez are very professional and friendly. The guy who came to the house to clean the carpets was great - he arrived on time and he cleaned the carpets thoroughly.

Report a concern   February 17, 2019 — Rated 10 out of 10 by Gail Aldrich Zerorez Boise
What do you like about our products and services?

You don't use soap! And you go out of the way to please your customers. That keeps me coming back Everytime! 😊

Report a concern   February 17, 2019 — Rated 5 out of 10 by J.C. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The stairs were wet 2 days after being cleaned, and they smell. The other areas dried after about 10 hours with fans blowing on them constantly. I did appreciate that the salesperson took care not to damage our walls, and didn't try to upsell us.

Report a concern   February 16, 2019 — Rated 7 out of 10 by N.M. Zerorez Boise
What could we do to improve?

The guy that came out was great, but I was disappointed with the product. A fresh coffee stain didn’t come out and the carpets got crunchy and took close to over night to dry.

Report a concern   February 16, 2019 — Rated 10 out of 10 by J.J. Zerorez Boise
What do you like about our products and services?

Very professional and knowledgeable technician. Our carpets look great!

Report a concern   February 16, 2019 — Rated 10 out of 10 by N.S. Zerorez Boise
What do you like about our products and services?

Did a great job in cleaning! Very professional!

Report a concern   February 15, 2019 — Rated 10 out of 10 by C.S. Zerorez Boise
What do you like about our products and services?

I like that no chemicals are used.

Report a concern   February 15, 2019 — Rated 10 out of 10 by Bonnie Gering Zerorez Boise
What do you like about our products and services?

We have been with several years to clean our carpet and we have never been disappointed with them. Every time they come and clean the carpet or other things we have had them do and they do it with excellence. The carpet they cleaned yesterday looks like new once more. Thank you!

Report a concern   February 15, 2019 — Rated 10 out of 10 by J.F. Zerorez Boise
What do you like about our products and services?

Service was thorough and exceptional. Thank you!

Report a concern   February 15, 2019 — Rated 0 out of 10 by W.T. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Impressions were still left in carpet from where previous furniture was. Other steam cleaners in the past have always been able to remove previous furniture impressions. Dry time this time of year was up to 8 hours, not much different from traditional cleaners that seem to do a better deeper cleaning. Also, it only took them approx. 1 hour to do the 1200sf 2 bedroom townhouse. The cost was overpriced as well.

Report a concern   February 14, 2019 — Rated 10 out of 10 by Nora Edwards Zerorez Boise
What do you like about our products and services?

Dave was on time, very competent and gave good advise on carpet care and we were very pleased with the service.

Report a concern   February 14, 2019 — Rated 10 out of 10 by D.G. Zerorez Boise
What do you like about our products and services?

The service was great, the results were excellent!

Report a concern   February 13, 2019 — Rated 9 out of 10 by L.S. Zerorez Boise
What do you like about our products and services?

Online service request, carpet dries quickly, friendly techs.

Report a concern   February 13, 2019 — Rated 10 out of 10 by R.K. Zerorez Boise
What do you like about our products and services?

Good quality product.

Report a concern   February 12, 2019 — Rated 10 out of 10 by K.C. Zerorez Boise
What do you like about our products and services?

Great friendly service from Sean.

Report a concern   February 11, 2019 — Rated 10 out of 10 by M.S. Zerorez Boise
What do you like about our products and services?

Great job cleaning the carpets

Report a concern   February 11, 2019 — Rated 10 out of 10 by D.M. Zerorez Boise
What do you like about our products and services?

Very good experience from initial outreach to getting carpets cleaned. Eric was fantastic - very knowledgeable, friendly, fast, thorough. Highly recommend the company and service. Will definitely use again.


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