- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The friendly staff and technicians
No smell. Dried quickly. Courteous worker
I called to take advantage of the $25 per room special you had going at the end of January. When the technician came to do the job, those three rooms ended up costing me $220! That is a long way from $75!!!
I was told by the person I booked the appointment with that there would be an additional $60 charge if you needed to clean pet urine, which I knew would be needed in one of the rooms, so at the most, I was counting on $135 for the appointment. I was very disappointed and felt taken advantage of by your company.
I will not use you again, nor will I recommend you to anyone I know.
Thank you for your review, and for your feedback. I'm sorry you felt taken advantage of- that is never our goal or desire. We do try very hard to be as up front as possible with the costs, and are very careful to provide minimum and maximum pricing. We also try to have cost estimates, especially for pet urine and odors, written into our literature and emails. The range we always give for that service is $65 to $1000 or more, depending on the severity of the soiling. Unfortunately, we can't see, smell, or test the areas of concern over the phone, and so require an onsite consultation. The quote we give over the phone is strictly a sight unseen estimate, and is given in ranges, and we make those ranges large on purpose.
Again, I am sorry for any misunderstanding we had over the phone. I am happy to hear, though, that your carpet cleaning was good, and that you are satisfied with the actual clean itself, and that the pet odors were effectively removed.
Two of us got colds the next day. I think that the debris that was kicked up triggered it. It would have been nice to be informed about that before so I could have planned to be out of the house longer.
Nick worked hard to make our experience positive. He was open and invited questions about the cleaning process since this was our first experience with this company.We would use this company again and would invte Nick back!
Easy to schedule. On time. Professional and courteous service.
Great job. Looks like new
Quick, easy, now chemical smell and dry's fast
Our house smells beautiful and the carpets look wonderful!
Was very professional. The techician was knowledgeable and friendly. Carpets are clean and feel nice to walk on.
Your service is good, but your extra fees have made it too expensive. I'll try someone else next time.
I like the fact that you do not use soap.
I had purchased new living room furniture and removed the old furniture only to find out that my carpet was in bad shape. I needed the carpets cleaned ASAP. I called Zerorez on Thursday to see if they could get it done tomorrow (Friday) as my new furniture was being delivered on Sunday afternoon. Zerorez put me on the schedule and got my carpets cleaned and looking new before my new furniture arrived. Job well done.
Excellent service guy
Timely, friendly thorough service.
NOT disappointed...at all. Nick did another good job. What you asked is IF I would RECOMMEND Zerorez. It is typically NOT what I do...so I estimated giving a recommend would be, at best, a 40% chance.
Friendly.
Crew was very informative, thorough and friendly. The carpet and wood floor look great. We will do it again next year.
I was happy to be able to get an appointment so soon after I initially called to inquire. However, when I discussed the treatment options with the tech, he added a pet treatment which he said was enzymatic. He gave me a discount and only used on of them because it was a small area, but made me sign a waiver. This was alarming to me because its basically permission to not do a good enough job because I didn't buy all that he recommended. So $156 later I find that superficial stains were left on my carpet that were there before. If these didn't come out I don't know how Zerorez could actually treat the pet issues I was getting the cleaning for in the first place. So after calling back and having him come back out, I really felt like he did as little as possible, reinforced that if I had bought the whole treatment that the outcome would have been better, but even then there was no guarantee. So I guess there is no accountability? Then I purchased an enzyme treatment (which I was confused about because I thought Id already bought this) for $35 dollars. I was recommended to zerorez by a friend, but I am really disappointed because I feel I would have had the same outcome if I used my $70 Bissell shampooer and natures miracle. My carpets did not look or smell like they were professionally cleaned. So $191 later, I am not much better than I started out.
Best carpet cleaning I have ever had
Guy wasn't too excited to move furniture with me. Still, super nice guy, carpets look great, gave us some good education on maintenance.
My carpets came out so much brighter than I had expected. They did a great job
Great service and professionalism! Would like to see better results in high traffic areas of carpet.
The Gentlemen who come are always friendly and on time. if you have a question they
can give you an answer for their product.
It did a great job, we had traffic spots and they are gone. I also liked the speed and efficiency of your service.
Carpet turned out great . When my carpet was done The gentleman tell me you would take 6 hours to dry and it was dry and 6 hours I am really happy with the way my carpets turned out I would recommend zerorez To everyone I know
It was an awesome experience. My carpets are almost like new! I will be using Zerorez & specifically David Ford again. David was very professional & thoroughly explained everything that he was doing as he did it. I'm more than satisfied with Zerorez!
The technician called when he was 25 minutes away and arrived in the early part of the service window. He wore paper booties the entire time that he was in the house. He reviewed the order with me before he started. He worked very efficiently and protected all the corners and furniture when the hoses came in contact with them. He put styrofoam blocks under the chairs that remained in the room and he started dryers as soon as was finished with a room. The carpets looked great when he was done.
My technician was awesome and did a great job! I will use your company next time I need my carpets cleaned!
Your employees are very prompt and did a nice job of getting our carpets nice and clean. Thank you