- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
they did a great job
On time
Friendly and professional staff and that your product is eco-friendly.
Eric and Jordan were great. They explained what they were going to do, made recommendations (which they also explained), and did a great job. I was very happy with their professionalism - and my carpets look wonderful.
Great customer service!
Professional, clean, honest, and efficient!
Professional and friendly technician who brought our carpet back to life. Amazing job!!! Would recommend zerorez to everybody!!!!!
Great service and results. Representative was professional, curtious and knowledgeable of the product.
Service was spectacular but it is VERY expensive.
great service - really appreciate the service Rusty and Sebastian provided
Service was outstanding as usual. The technician kept me apprised of his arrival time and he did an awesome job.
Overpriced. technicians only took 15 minutes to clean 6 rooms 1100 square foot house. 45 minutes total from pull up at house to pull away. Had to have them come back the same day to redo because carpets were still dirty “Wiped a white towel on the carpet and it was brown offer the cleaning”.
I am so happy with my service from Zerorez! I have a 23-year-old bedroom carpet that was stained by my dog's urine. And while, it will never look brand new, it certainly looks great! Eric was very professional and took the time and care to restore the carpet to a look-new appearance..
Zerorez always does a great job. I highly recommend them .
Great customer service and information
The technicians showed up early and worked quickly and efficiently. Our carpets looked and smelled better instantly. There was no chemical or soap smell which was so refreshing. It was really nice not to have my house smell like chemicals for days. It was also nice how fast the carpets dried. They answered all of my questions and even offered a few tips to keep the carpets cleaner longer. Thank you so much for a job well done. I will be using you again and telling people to use you as well.
Zac, the technician, was friendly, knowledgeable and quick working. He cleaned and scotch guarded my sofa, and it looks brand new!
Great care. The tech knew what he was doing and was aware of more things that had happened to my carpet than I was!
Friendly service prompt appointment
You were on time. Competent workers who explained . They were considerate and accommodating. I would and have referred them to my friends.
Friendliness of the staff and the fact that zero chemicals and residues were used. I hate the smell of carpet cleaning chemicals so the fact that this was non toxic was huge! The carpets looked and felt cleaner, we will definitely use the company again!
I really liked the considerate customer service from Shawn and the way the room smelled so fresh afterwards. We have pets and this made a significant difference!
They were on time, very polite, and did a great job.
Fast, friendly, prompt, carpets look wonderful. Thank you!
The service was fantastic. My carpets look very clean and I am very happy with the outcome.
Sebastian was very professional and efficient when he cleaned our carpets!
Our carpets are clean and beautiful again.
Guys that came were nice, but they didn't have enough foam blocks to put up all the stuff we couldn't move out of the rooms. They also seemed to prefer not to move things or do anything 'extra'. There was no way I could tell how much cleaner the carpets were (ie see the muddy water or anything) so I basically have to go on faith that it even helped. I was worried about the carpets being wet when they left...but I guess that's normal. they dried a lot fast than he said they would, which makes me think he didn't really know how to tell how long it would take.
overall nothing terrible, but also nothing outstanding. he did forget to do one coat closet I had cleaned out and showed him.
Your carpet cleaners we're very professional. The only thing I would say you could improve is the price. This service was very expensive. If our carpet didn't require Zero Rez, we would not have used this company. Our carpet was clean, but many carpet cleaners in the valley could have cleaned our carpet for less.
Friendly knowledgeable staff.
Great service, easy to schedule, arrived on time and carpets look great!