- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Are carpet was extremely dirty and your technician I feel went the extra mile to get are carpet looking beautiful for the holidays. We were very happy with your product as well we Wil be useing zerorez again come spring. Thank you
He was very professional and courteous and did a wonderful job.
Very friendly and great service.
I love that they are always timely. My carpets look good thanks to Zerorez.
They seriously did an incredible job. Very fast and efficient. I absolutely loved how their technician explained the process and was so very kind. I loved the finished product 💕
Everything is very clean, and the carpets and couch dried very fast.
The carpet looks amazing. The technician was pleasant and polite. He was exactly on time and the cleaning didn't take a long time. I would use Zerorez again.
Anthony was awesome and did a fantastic job. He answered all our questions and provided us good information regarding stain removal and more! Thanks Zerorez and Anthony too!
I appreciated the professionalism zerorez offered. The representative did a great job cleaning my mattress and also recommended cleaning a rug I had in the entryway of my home. It needed it and she did a great job.
I like that I was called about an hour before my technician showed up; she checked in with me and did a walk through and answered any questions I had. She made sure I was happy with everything before she left. She was very professional.
Great customer service, very professional demeanor. The carpets dried fast and did not have a soapy feel to them while wet.
It does not have harsh chemicals
All of it! Clean, healthy and amazing service!
Your technician took exceptional care of my home, was professional and prompt, and my floors and carpets were thoroughly cleaned. Attention to detail was superb.
I was very pleased , The cleaning was great, and the young man you sent out was very nice, He did a great job. Mrs Last name removed
On time, courteous, did exactly what he said he would do. Explained what the outcome should be. Went over the charges before the work began and again at the end. Very good experience overall.
Jamie took great care to ensure my carpets would look and feel wonderful. She was professional and kind, which always makes a solid product even better.
My Tech John did an excellent job! Very happy with results of my cleaning.
Very professional staff. Carpet is clean and no residue.
Seems to be a good system and works.
Prompt and curteous service.
With our older carpet we didn’t have high expectations. But David spent time pre-treating spots and throughly cleaned our house. We couldn’t be happier with the fine job he did. It is nice to find someone who takes pride in his work.
Good company that we have used many times.
Carpet is very clean now! Josh was prompt, explained process and did a great job!
Easy to schedule, fast and professional service, good cleaning.
Everything. The carpet looks great and the technician was super awesome.
The carpets look amazing! They smelled awesome! All stains were removed! Yay!
The service our technician was very friendly and professional. He informed us how the ZeroRez product works in detail. The carpet looks, smells and feels clean. He did a great job representing ZeroRez. Thank you Nick!
We will use ZeroRez again and will recommend your services.
I felt that you were overpriced, especially since we were expected to move all our furniture ourselves.
Thank you for letting us know how you feel we can improve. It's true that we are not the cheapest cleaner in the valley, and that we do try to save you money by having you move your own furniture. Unfortunately, we do have to charge for the time we are working in your home, and things like moving furniture and vacuuming are easy ways to help you save money. We are more than happy to help you with those things, but do have to charge for the time it takes to move things, especially if there is lots of items or several big things that need to be moved.
I am sorry you feel that makes us overpriced, if we could do it for free, we would. There are more economical options in the valley, at least in terms of upfront cost, and that may be the better option in the future. We do try to be as up front about the costs or possible costs as possible, so you know what to expect.
Thank you again for your comments, we will certainly take your thoughts into consideration!
The technician left a dirty/ greasy spot on the curtain in my daughter's room, right below the air vent and instead of telling us it happened he pushed the curtain to the side so it could not be seen. If the spot does not wash out I will have to purchase a new one, roughly $30.