- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for the amazing service!!!
The techs are quick, there are no detergents, and the carpets dry quickly
Sebastion was great about coming back and recleaning the areas that needed more attention.
They look great now and I really appreciate it.
I left a message over the weekend, just hours after your technician left on Saturday, but never heard back. The huge ripples are gone, but the carpet is still much looser than it was. And now, completely CRUNCHY. So while I had very low expectations about getting the stains out (and those were not exceeded in any way) I didn’t expect for the integrity of the carpet to be compromised or the chemicals/soaps to be left in so that it now feels awful to the touch. If this is to be expected, and there’s some sort of “fix” I’m responsible for on my end, by all means let me know.... it certainly wasn’t mentioned to me at the time of the cleaning.
I love that it is safe for humans and pets with no chemicals for us to inhale. This was my first time using you and it was great. Our tech, which I can't remember her name was very nice and answered all my questions and wasn't upset when I added on an extra room last minute.
Please look up who she was and tell her how much I appreciate her kindness and patients.
Thank you so much and I will be using you in the future.
Cheers,
Name removed
I like zerorez- wish they could have come sooner than 3 days out when we had a mini emergency with bathroom carpet flooding but that’s the business. Carpets always feel so soft and clean after they are done.
We had a great service guy! He made recommendations for how to care for our carpet on our next cleaning and was very professional.
Your service and work was exvellent. Steve informed me on everything he was doing with no hidden agenda. He is excellent and a big asset to your business. He gets 5 stars from me. Thank you.. Name removed, Star, ID.
Sebastian was thorough and efficient.
Everything was professional: right from the call to the technician. The technician was well trained and knew what was to be done.
Our rep did a great job and was very detailed.
Friendly, prompt, organized and competent.
Very friendly and my carpet looks great!
You were punctual and thorough. Jamie was great!
No bad chemicals, just clean!
Every thing
I like that no chemicals are used.
Professional, fast drying time, great looking results!
Ive had others clean my carpets but I impressed with the outcome I saw from Zerorez.
It looked like a new carpet when the rep was thru.
I didn't have the whole house done as I wanted to see if I was going to be happy. I was and will schedule more services.
Sebastian is the best. It request him each time.
The tech and his crew were great and very knowledgeable. I waited until the carpet dried and vacuumed it as directed. I'm disappointed that the stained areas in the living room are still there and visible. I had been lead to believe that Zerorez would be able to remove common stains. Paying $240 to have the carpet cleaned in our small home is a large expense for us. I feel I could have rented a carpet cleaner and gotten the same or better results doing it myself. I love the idea of no soap but if it doesn't remove the dirt, what's the point?
This was the first time using your services and found the technician was very thorough while doing her job noticing the type of carpets we had. She carefully set up cones on the corners of our walls to protect them and not scratch them with the hoses being drug around the house. She also wore plastic booties over her shoes while walking through our home. Arrived on time and waited for me to arrive home from an errand. The carpets look very nice when she completed the job. She was very professional as well. I would highly recommend Zerorez.
Leticia Morgan Nampa Idaho
Excellent job done to our carpets. Best ever!!
Dave did a great job cleaning our carpets. He was very thorough and we love the result. We definitely will use you again for our carpet cleaning needs
Your technician, David, was professional, friendly and thorough.
I was very disappointed with not receiving an accurate quote prior to my upholstery cleaning. The on-site technician told me $40 when I inquired on the price to clean my sofa. At checkout it was close to $200. More than the carpet cleaning of my three rooms. Not only was it much more than I anticipated, the cleaning was sub-par, with most of the stains/marks still present. I understand there is no guarantee on stain removal, but for $200 you’d hope the service was more effective. Overall, felt mislead and dissatisfied by the end result and the lack of clarity on pricing.
I will not be recommending Zero-Rez.
I'm sorry for the confusion about the pricing on the couch- we dropped the ball when you called in and asked about the couch cleaning, in quoting you only $150 for the couch. When the technician realized it was a medium sectional, he charged you an additional $40 instead of charging the full $250 that we normally charge for a sectional. He thought he had explained that he was giving you a $60 discount, instead of charging you $40 for the couch. We've reached out to you about re-cleaning the areas you are concerned about, please call us back so we can set that up. Thank you!
Matt was an awesome technician. He was very professional, courtesy, and efficient.
Carpet was so soft after the cleaning and the dirt was gone!
Matt was cirrdial and did an outstanding job of cleaning dirty carpets. I highly recommend him!
Staff is great, and it is very evident you spend quality time trying ensure your people are properly trained, and knows how to sell all of the products that you carry. These are all great things. I feel like the price is quite a bit higher than a lot of services and I don't know if I would TOTALLY feel comfortable recommend you for that very reason. Do you do great work, yes. Are your people great, yes. So if someone wants quality work with kind friendly staff that does a good job, then yes, I will recommend.