- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think your service agent was polite and professional. The area we had treated specifically for a pet accident looks like the discoloration just spread about 3x larger and is now discolored in a larger area.
When you have up charges or additional charges you should review those before performing them as well in my opinion.
Easy to schedule. Good communication about the plan for the floors.
I’ve had a couple of other companies clean the carpets, but Zerorez is the only company I call back. Thank you!
My carpets look great!
I love Zerorez so much! They do impeccable work, and I love that they do not use chemicals in their products!
The technicians were great. They were fast, efficient, knowledgeable and friendly.
Your workmen were very professional and did excellent work.
Informed, polite, & very effective technicians. Carpets & upholstery look great!
Efficient, great service from customer service to technicians
Wonderful service. Quick and easy.
Very good job of cleaning our carpets. Feels soft, no residue or smell, just clean. The guys were pleasant, prompt, and professional. They finished our home in just an hour and a half, leaving plenty of time for things to dry by the end of the day. We are really pleased with the results; even our dirtiest areas look amazing.
Always on time and the service rep is very knowledgeable and courteous. We get our carpets cleaned every 6 months with Zerorez.
Very professional
More clear on pricing. When we submitted our request for a bid we selected the highest cost for pet odors. There wasn't any detail as to what that amount covered. When the tech arrived he wavered between $100 - $150 extra to clean the area effectively. He finished the job and asked is $150 was ok. Well yes, but knowing clearly what the pricing is for what would make me feel better about the extra charge. It felt like upcharging.
The tech also mentioned a plan B. I'm not certain what that meant but I don't think the smell is totally out of the carpet. If it is no cost for someone to come back to address the area then we would like to do that.
Thank you
Tech was very professional and knowledgeable. Carpet looks great.
Good cleaning
Friendly service and quality cleaning that is safe for our dogs.
You have the best cleaning system around. You get everything out of the carpet and you use just water without any nasty gummy sticky soap. All of your technicians and all of the people who answer the phone then over backward to help whoever is calling and in need of a carpet or anything else cleaned. You are the best company in the country and I will always use you to clean anything and everything that I need cleaned.
good reception but, we have to wait for the rug to be finished for a full recommendation
The first tech that came out did a horrible job or didn't do the job at all. The second one arrived and pronounced the job 'disgusting'. I was told he would be the same one to return. He was not. Instead, I had to re-explain everything for the 3rd time. As of right now, I am not a fan. I realize there were challenges in the one room, but the other 3 were textbook. I was very frustrated it took 3 visits and me explaining over and over. I am not the expert here.
very friendly and fair priced service.
How they don't use soaps that can get your carpet dirty more easily.
Extremely knowledgeable, helpful, friendly people came to pick up our three rugs.
The stain removal was amazing. The technician the performed the service is hands down the best vendor I have ever dealt with. Informative and thorough with great explanation of what and why he was doing the things he was doing. Being an agent I will refer him to anyone hands down
We have many pets and our carpets look immaculate despite it, thanks to Zerorez!
Nice and professional and went over everything before starting.
When others clean my carpet, even the "dry cleaners," they look great for 2 or 3 days then all the stuff starts coming up from the pad and they look terrible again. Zerorez doesn't do that.
Your people put their hoses on my flowers.
I would like to see a pricing guide. I understand that some rooms are bigger than others and you can't give an exact price without seeing it. But why did I get charged for 2 rooms and an oversized room(he said the oversized was for the small section he did of our master) when they pretty much only did our great room and a small hallway? How is a small hallway a second room? I would be fine with it, if I could know it was cheaper to bill it that way. But I have no way of knowing that.
Our carpets looked dirtier when your tech left. We called, he came back out today and admitted is was not right (living room ). He stated his hose must have clogged and blamed it on us not having our carpet cleaned every 6 months (who ever does that?) he then stated the bedrooms were “fine” and the dirt just came to the top because they were not cleaned every 6 months and needed to be cleaned again (that’s what we spent $400 to do!!) and would not clean them. We are not satisfied with your service (which until now I also use at my business) and would request a refund for the 2 bedrooms & protectant, so we can hire an actual carpet cleaning company to fix our bedrooms. You can reach me at Phone number removed
Very accommodating staff, quality performance, communication was good and schedule was accurate. Would recommend to others. Good price too.
Friendly service!