Customer Testimonials
Very friendly and helpful customer service agent. Delivery was very quick. Thanks!
Prompt delivery, great customer service.
good service
I am new to the area and I really appreciate the ability to spread payments over 12 months. Thank you from this single Mommy!
It's all OK. Oil service on contract is just fine. Suggestions for preventive maintenance have been sensible and timely, not oversold. Sometimes communication from an initial inquiry through to scheduling service is a little clunky and disjointed. I call, I talk with someone who can't confirm a service date immediately, then a day or two later I get a text or email that has set up a service visit window without making sure someone is available at home. So far it has worked out ok. Have not required emergency service.
Love the online portal!!! Easy to schedule and pay for the delivery
Usually....very dependable and responsible.
The oil man who delivered my oil was very understanding about the condition of my driveway after a snowstorm. He drove right in and filled my tank!
Downeast has always been reliable and the payment plan is great.
A+
Have been customer for 20 years always great people to work with
It’s local
Promp service.
Reliable
I think that they have been right on top of things, I believe Everyone should be on automatic delivery. Then you have no worries. There service department is the best I have seen. Thank you
quality service and expertise by techs
Downeast has always provided personal local support. I like that they know me and my home.
Tomely service
All staff is very attentive to customer service. They explain procedures so I understand the service being performed.
So far good service
WE NEVER RUN OUT OF FUEL, DOWNEAST KNOWS WHEN TO COME AND WE ARE VERY HAPPY WITH THEM
On time and an efficient, thorough and friendly technician.
I like the knowledge of your techs when they visit for routine and demand service!
very good services
Online payment/ account information and always filled on time.
We are on a budget plan and auto fill program so it takes the guess work out of our deliveries and payments
It keeps my hot water hot.
We have used Downeast for our heating oil and delivery for many years and are happy with their service and response time./
Very reliable
We’ve been customers for 29 years… Your on call and scheduled services are exceptional, always informative, professional and clean. I’m not a fan of your call in services though. You need to reevaluate a better flow and communications for your committed customers.