Customer Testimonials
I have never had to call to get anything delivered! Your experts have never let me run out of fuel! Even this year with so much very cold weather they showed up before anything ran out to fill up my tank!
The people who work for you really do take great care of us!
Thank you!
The service
Quick delivery
Fast & prompt delivery!
Very pleased
Reliable delivery and First name removed is a friendly driver.
Auto delivery
I am on automatic fill and your service people take good care of me👍
Dependability and Service. The link with Superior, with (at least my0 inability to reach you locally, remains a distancing nuisance.
Easy of sched and quick response
Service is great! Never have to worry if I'm going to run out of propane, and customer service is always great to deal with.
The delivery guy, Chris? Went above and beyond to deliver fuel when my driveway was icy.
I can count on them!
We never run out of propane. The person that does our delivery is always courteous and leaves us a printed slip. We have never had any problems with Down East Energy.
I called for service today and did not wait long for an agent. Much improved since previous times when I have had to be on hold for a long time. And, the agent was pleasant and provided excellent service.
Responsive and always on top of the need for refueling of our propane tank.
The timed delivery and promptness
Easy to deal with!
Timely response to fuel delivery request.
The budget process
We’ve been customers for 29 years… Your on call and scheduled services are exceptional, always informative, professional and clean. I’m not a fan of your call in services though. You need to reevaluate a better flow and communications for your committed customers.
Very friendly and helpful customer service agent. Delivery was very quick. Thanks!
Prompt delivery, great customer service.
good service
I am new to the area and I really appreciate the ability to spread payments over 12 months. Thank you from this single Mommy!
It's all OK. Oil service on contract is just fine. Suggestions for preventive maintenance have been sensible and timely, not oversold. Sometimes communication from an initial inquiry through to scheduling service is a little clunky and disjointed. I call, I talk with someone who can't confirm a service date immediately, then a day or two later I get a text or email that has set up a service visit window without making sure someone is available at home. So far it has worked out ok. Have not required emergency service.
Love the online portal!!! Easy to schedule and pay for the delivery
Usually....very dependable and responsible.
The oil man who delivered my oil was very understanding about the condition of my driveway after a snowstorm. He drove right in and filled my tank!
We are on automatic fill and only one time in the last 40 years have we run out of gas, and that was because I had recently retired and had been home much more. They were quick to come out and rectify the problem. They also are very quick to react to a problem.