Customer Testimonials
Availability and always professional
Effective treatment and knowledgeable technicians who will come back to retreat without additional charges
Jonathan was very informative and helpful and pleasant.
Services are efficient, reliable, and customer-focused.
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Extremely professional and very nice emplyees
Jimmy does a fantastic job for me!
How effective they are. My technician Kevin is a great tech. He's very thorough and professional.
Very responsive to our concerns.
Always on time and accommodating. The tech genuinely cares about my home by asking about issues since the last visit. Friendly and courteous service.
The guy who came over was very nice, he explained everything he was going to do, on time, and overall a good guy. Service was good and he sprayed all around even focusing on areas we had see a bug or two.
Our technician, Wade continues to exemplify great customer service each time he has serviced our home. If there is any issues, he is willing to resolve it.
Great Customer Service, Product Works.
Alex is friendly and knowledgeable. He always takes time answer any questions that we may have about our pest control service and any pest control issues that we may be experiencing.
Efficient and attuned to specific issues I have had.
Professional, courteous, communicative, on time every time.
Prompt, professional and good service
Courtney is an awesome tech. He is patience and answers our questions completely.
He is very knowledgable about inserts and how to treat them.
The serviceman called ahead with time and arrived on time. He courteous and explained what he would be doing. Very nice.
Their Mole & Pest Services are Second to NONE. They provide great customer service, always come out when a problem arise & never question service calls. 10/10 would recommend.
on time and professional.
Good service very understanding of my problem , thoural and polite service person
Kevin is very knowledgeable, professional, and friendly. Communication is very good.
Reliable and professional
I have Steve Gable and even though I've moved from my initial house, I kept the same services because of him. He goes above and beyond, he's friendly, he's patient, he's timely, and he doesn't make me like a bother if he has to come back for anything, which is rare because he does such a good job. I can tell he cares a lot about what he does and wants to make sure that we are well taken care of. Were it not for him, I likely would have shopped around. Also, every time I call the local Smyrna office, they are so kind and helpful. Good customer service is important to me and I always feel well taken care of. Great job Smyrna!
Fast, easy, and friendly
Great professional, friendly, and knowledgeable technicians
Quick and effective
Courtesy of technician, Quentin. Sincere concern for assuring that customer home is properly treated.
As customers of Northwest Exterminating, at one point we were swayed by a sales pitch from a competing pest control company that they treat a larger area of the yard and more frequently at the beginning, which we thought might help with an ongoing problem of ant trails finding entry points to our building structure. We were having second thoughts, however, about being too heavy-handed in destroying the natural ecosystem of our environment, including pollinators, food for birds and so on, and were also not impressed with the responsiveness of the other company in comparison with Northwest. The staff of the Tucker office, specifically Michelle Caruso, contacted us and they all impressively went out of their way to address some of our concerns and try to win back our business. They made several extra visits out to our house (including Branch Manager Emily Garcia and technician Mitchell) to try to locate the ant nests and also to replace the old rodent boxes that we had. The services we receive from Northwest include outdoor-only, eco-friendly pest control treatments, annual termite inspections with bait replacement, and maintenance of seasonal In2care mosquito buckets with no mosquito spraying.
We appreciate the proactiveness of the Tucker office and feel we have done the right thing to return as customers to Northwest. Thank you, and we look forward to a good relationship in the future.
I feel confident Northwest Exterminating is keeping my home pest free. Great people to work with.
My technican, Corey!! He's the best