Idaho Falls
1626 Hollipark Drive
Idaho Falls
ID 83401
United States

Average rating: 9.4 out of 10 based on 1274 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 13, 2020 — Rated 10 out of 10 by M.P. Idaho Falls
What do you like about our products and services?

Everything went smoothly. Good tech and good job.

Report a concern   November 12, 2020 — Rated 10 out of 10 by H.F. Idaho Falls
What do you like about our products and services?

I really liked how thorough our tech was. He was very also very informative and we could tell he loved his job.

Report a concern   November 11, 2020 — Rated 10 out of 10 by K.M. Idaho Falls
What do you like about our products and services?

No residue left on carpets. On time, excellent communication, answered all questions.

Report a concern   November 11, 2020 — Rated 10 out of 10 by N.S. Idaho Falls
What do you like about our products and services?

Timely, courteous, and professional service. Tech was very friendly, knowledgeable and careful.

Report a concern   November 5, 2020 — Rated 9 out of 10 by C.S. Idaho Falls
What do you like about our products and services?

You don't use soaps.

Report a concern   November 4, 2020 — Rated 10 out of 10 by C.S. Idaho Falls
What do you like about our products and services?

Very easy to work with. Excellent job.

Report a concern   November 3, 2020 — Rated 10 out of 10 by C.R. Idaho Falls
What do you like about our products and services?

Cleaned well, NO RESIDUE, left our carpet feeling soft. Zoram did a great job. Very professional and courteous.

Report a concern   October 30, 2020 — Rated 10 out of 10 by S.L. Idaho Falls
What do you like about our products and services?

My floors and upholstery look like new. They young man who did the work was pleasant and explained what he would do. He was careful and quick. I am very happy thank you

Report a concern   October 29, 2020 — Rated 10 out of 10 by M.T. Idaho Falls
What do you like about our products and services?

Great service and very polite young man did an excellent job and explained everything he was doing

Report a concern   October 29, 2020 — Rated 7 out of 10 by R.J. Idaho Falls
What could we do to improve?

Good job! However it was spendy.

Report a concern   October 27, 2020 — Rated 10 out of 10 by C.G. Idaho Falls
What do you like about our products and services?

Our technician (Tim) was very friendly & knowledgeable. Our home looked, felt & smelled clean & fresh.

Report a concern   October 24, 2020 — Rated 10 out of 10 by P.B. Idaho Falls
What do you like about our products and services?

Clean longer

Report a concern   October 22, 2020 — Rated 10 out of 10 by P.C. Idaho Falls
What do you like about our products and services?

Read my google post, awesome

Report a concern   October 22, 2020 — Rated 6 out of 10 by E.H. Idaho Falls
How did we disappoint you and what can we do to make things right?

I didn't like that there was a $15 environmental fee and I didn't like that we were asked if we wanted to leave a tip. I felt like some of my spots on my rugs that were cleaned are already visible again.

Response from Idaho Falls:

Thank you for your review- we have been in contact, and are working to resolve your concerns. Thank you!

Report a concern   October 22, 2020 — Rated 4 out of 10 by A.A.T.A. Idaho Falls
How did we disappoint you and what can we do to make things right?

I was quoted a number on the phone, which I thought was high for the small space but went with it. The technician came and gave us a number 4x higher. Even though the company made it right by having my husband wait on the phone for 18 minutes to give permission to do the job for what we were told, I still don’t know I would use you again. The run around was a lot to handle. Price was so high, and the number the technician gave was flat out laughable.

Response from Idaho Falls:

Thank you for your feedback. Please give us a call at 2084273133 to discuss what happened.

Report a concern   October 21, 2020 — Rated 10 out of 10 by D.H. Idaho Falls
What do you like about our products and services?

No chemicals. Friendly workers.

Report a concern   October 17, 2020 — Rated 10 out of 10 by D.O.B. Idaho Falls
What do you like about our products and services?

FAST AND VERY GOOD JOB.

Report a concern   October 17, 2020 — Rated 10 out of 10 by L.K. Idaho Falls
What do you like about our products and services?

We were very happy with all aspects of our carpet cleaning.

Report a concern   October 15, 2020 — Rated 10 out of 10 by G.D. Idaho Falls
What do you like about our products and services?

The vents and carpet was thoroughly cleaned.

Report a concern   October 15, 2020 — Rated 10 out of 10 by S.J. Idaho Falls
What do you like about our products and services?

I was incredibly impressed from opening my door to your service man putting on booties to protect my dirty carpet, to bringing in fans to facilitate drying, to answering my many questions - I have already recommended you to my in-laws and neighbors. Thank you so much for the great service!

Report a concern   October 15, 2020 — Rated 10 out of 10 by M.P. Idaho Falls
What do you like about our products and services?

Very satisfied with the results and the competent way the service man worked. Thanks

Report a concern   October 14, 2020 — Rated 10 out of 10 by D.H. Idaho Falls
What do you like about our products and services?

The health and environment friendly products.

Report a concern   October 12, 2020 — Rated 3 out of 10 by K.R. Idaho Falls
How did we disappoint you and what can we do to make things right?

Customer service was great. The technician was super nice and respectful, the price I agreed to pay is not what I expected for the results I received. I understand that some stains may not come out, but gum and candy still in the carpet.? I’d like to speak with someone and negotiate a new price or have it redone.

Report a concern   October 9, 2020 — Rated 10 out of 10 by A.K. Idaho Falls
What do you like about our products and services?

Really clean carpet. Great job on stains, too.

Report a concern   October 4, 2020 — Rated 10 out of 10 by S.P. Idaho Falls
What do you like about our products and services?

Friendly, efficient and effective

Report a concern   October 4, 2020 — Rated 10 out of 10 by C.S. Idaho Falls
What do you like about our products and services?

good work, took time to do it right

Report a concern   October 3, 2020 — Rated 10 out of 10 by R.S. Idaho Falls
What do you like about our products and services?

Attention to detail perfectly explained and job well done
The home looked incredible
Great service techs

Report a concern   September 30, 2020 — Rated 10 out of 10 by P.M. Idaho Falls
What do you like about our products and services?

The technician was able to remove an old red/pink stain from the bedroom carpet. We assumed the carpet was ruined.

Report a concern   September 30, 2020 — Rated 10 out of 10 by D.S. Idaho Falls
What do you like about our products and services?

I was happy to get my carpets clean efficiently and without residue left. The tech did a great job and answered any questions that I had. Thank you

Report a concern   September 26, 2020 — Rated 10 out of 10 by J.B. Idaho Falls
What do you like about our products and services?

It does the job!


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