based on 1274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Affordable
Thorough and professional.
Extra charges not spelled out.
Too by much time spent on the phone by worker with the office scheduling other jobs.
Hallway traffic stain not removed.
Communication with office just prior to arrival was unfriendly.
Arrived around 4 and finished within two hours with considerable amount of time in the beginning on the phone.
The soiled carpet edge next to the tile was not touched.
Expected a more professional job from start to finish.
The technician was personable and professional. However, there was a pink spot on the carpet (not the red one he tried so hard to remove) when he left. I decided to try spot shot just for the heck of it. The spot came up. That was a bit disappointing. I'm sure it was from a spilled drink of some sort. I guess using only water doesn't clean as well as some type of cleaner would.
Service was great. Carpet looks great. More information should be put out before service is done. Other options were offered on his arrival. Carpet protection. Your TV commercial said 3 rooms at certain price, disposal price was not mentioned, moving furniture extra charges,
The carpets look and feel very clean
Everything!!!
Your representative was very kind and professional. She treated our things with respect and did a GREAT job on our carpets.
Arnel knows his stuff!!! Friendly and professional
Everything
I will admit carpet is clean, but that is what I expected! I have fans on spots that are still not dry! It has been 24 hours! I assume these are the extraction areas I requested to be done? My carpet is lush, with thick padding, I'm inclined to think this CANNOT be very good that it is not dry? I'm dreading the consequences! Speaking of the quality of my carpet, 90% of the time I walk on it bare footed. It feels like there is a residue. Hopefully vacuuming will resolve that, though a couple has not helped yet. In conclusion, it was NOT $300.00 well spent!
No chemicals
Service was very good and the Technician was very thorough!
Taking the time to do the job right!. Friendly and explaing what they do.
Such great work you did with my awful carpet!!
Very professional, everything felt clean.
The tech did a great job we plan on having it done every 6 months.
Very clear communication and no surprise fees. The carpet smells so much better
Our technician, Arnel was very friendly and knowledgeable. Our carpets look amazing...will definitely recommend Zerorez to family and friends and give Zerorez a 10/10.
The technician came on time and was very courteous! The carpet took a little bit longer to dry than I expected, but turned out nice 👌
Polite informative work force. Efficient and professional. Thx!!
In my opinion, it would be helpful to the older community to have more written information about all of the companies involved and what they do.
Technicians very professional. They had a very tough area to clean and it looks amazing. I would use this service again. Good pricing. Thank you
No products just water
Carpets are so clean, dried quickly, and the technicians were fantastic!
Lots of notifications and updates about my appointment. Quick accommodation. Superior customer service and relations. Amazing price point. Friendly and prompt technicians.
I love that my carpet is so clean it is the best since we moved
I love the way my carpet turned out!
The tile and carpet were like new after cleaning. The carpets were dry within hours. Christian communicated with us throughout the process.